Bike Tour Reviews  page 33

  • Beatlemaniacs’ Liverpool e-bike tour
    (5/5) Roz March 2, 2023

    The best Beatles tour in Liverpool

    The Beatles Liverpool E-Bike Tour

    This was an outstanding tour of Liverpool’s Beatles history, and the history of Liverpool as a port city. Our guide, Dale, was incredibly friendly and gave us high-quality commentary throughout the tour, teaching even lifelong Beatles fans something new about the band!

    The tour took us to the two main cathedrals, to the schools of John, Paul and George, the homes of John, Paul and Ringo, Strawberry Fields, Penny Lane, Woolton Village, Sefton Park, the grave of Eleanor Rigby, and along the beautiful Mersey promenade. By bike, we were able to reach places I hadn’t been able to see on a bus tour.

    I especially enjoyed our stop at Strawberry Fields, where we were given the chance to stop for coffee and see the original piano used by Lennon to record ‘Imagine’, complete with cigarette marks! Likewise, popping into the gift store on Penny Lane was a lovely touch.

    Our tour guide Dale, assisted by Sean, made sure we were comfortable all the way and took time to get to know us. I was impressed not only by his knowledge but by his commitment to making this an eco-friendly tour. It finished with a very relaxing ride along the promenade by the Mersey, with beautiful views of the river.

    We were kitted out with top quality e-bikes which made the whole tour very easy. Naming them after famous Liverpudlians is a great touch, and it was a brilliant atmosphere having the tunes of the Beatles playing from Dale’s bike as we cycled.

    I would highly recommend this tour to everyone wanting to discover authentic Liverpool, even if they aren’t a Beatles superfan – you get to see so much of the city. For a Beatles fan, this tour can’t be beaten.

    What was the date of your tour?
    March 2023
    How many tours have you completed?
    1
    Difficulty (actual vs. expected)?
    Somewhat easier
    Who is this tour suitable for?
    First-time bike tourists, Solo travelers, Families with teens
    Do you recommend this tour?
    Yes
    • Penny Lane mural (photo by Roz)
    • River Mersey (photo by Roz)
    • The Palm House in Sefton Park, restored with funds from George Harrison (photo by Roz)
    • Exhibition at Strawberry Field (photo by Roz)
    • John Lennon's childhood home (photo by Roz)
    • Ringo Starr's childhood home (photo by Roz)
    • 5/5 Value
    • 5/5 Bikes + equipment
    • 5/5 Scenery
    • 5/5 Local tour company services
    • 5/5 Route selection
    • 5/5 Guides (if applicable)
  • Fall in love with iconic London
    (5/5) Roz April 10, 2023

    London's best landmarks

    · Love London Bike Tour

    I was only in London for a day but I felt like I got a really good impression of the city from taking this tour. It was an amazing way to explore a large city from ground level – we covered far more of the city than I could have walked in a day and took in a lot of London’s most famous landmarks.

    We were given the option of a men’s or ladies’ bike and were guided by Birgit, who kept us all safe and together despite us being quite a large group. Birgit was incredibly knowledgeable with lots of facts and interesting history that brought the landmarks to life.

    We covered a lot of ground and really got to know the areas we explored. We saw the icons of London, like Buckingham Palace, Big Ben and Lambeth Bridge, cycled through several parks including Hyde Park, and were given the chance on Carnaby Street to lock up our bikes and go for a 30 min solo walk or visit a café. My favorite part was the Banksy Tunnel – as we biked through we could watch graffiti artists designing on the walls, and the ceiling was amazing! Overall, this was a great way to see the main icons of London in just a few hours.

    What was the date of your tour?
    April 2023
    How many tours have you completed?
    2
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    First-time bike tourists, Solo travelers, Families with teens
    Do you recommend this tour?
    Yes
    • Palace of Westminster (photo by Roz)
    • St. James' Park (photo by Roz)
    • Buckingham Palace (photo by Roz)
    • Westminster Abbey (photo by Roz)
    •  (photo by Roz)
    •  (photo by Roz)
    • 5/5 Value
    • 5/5 Bikes + equipment
    • 5/5 Scenery
    • 5/5 Local tour company services
    • 5/5 Route selection
    • 5/5 Guides (if applicable)
  • Ride with the waves
    (5/5) Roz P May 9, 2023

    A scenic, relaxed bike tour

    · Brighton Coastal Bike Tour

    I really enjoyed my tour with Duncan – he is very knowledgeable about the area and was friendly and welcoming to the whole group. He interacted with everyone and made sure we were all having a great time the whole way.

    This was the coastal tour so as well as the Brighton Pavilion and Brighton Pier we had a lovely ride along the seafront and under the cliffs, which are beautiful. The shoreline along the route to Rottingdean is very atmospheric, and we also got to see the iconic main beach.

    We were a large group but Duncan kept us together. I really enjoyed cycling around the marina and taking in lots of traditional English seaside views. Overall, it was a really scenic and enjoyable trip.

    What was the date of your tour?
    April 2023
    How many tours have you completed?
    3
    Difficulty (actual vs. expected)?
    Much easier
    Who is this tour suitable for?
    First-time bike tourists, Solo travelers, Families with teens, Families with young kids
    Do you recommend this tour?
    Yes
    • 5/5 Value
    • 5/5 Bikes + equipment
    • 5/5 Scenery
    • 5/5 Local tour company services
    • 5/5 Route selection
    • 5/5 Guides (if applicable)
  • A Beatlemaniac’s bike tour of legendary Liverpool
    (5/5) Brittney Brooks June 30, 2024

    The best Beatles tour in Liverpool

    Liverpool City & The Beatles Private E-Bike Tour

    This was an outstanding tour of Liverpool’s Beatles history, and the history of Liverpool as a port city. Our guide, Dale, was incredibly friendly and gave us high-quality commentary throughout the tour, teaching even lifelong Beatles fans something new about the band!

    The tour took us to the two main cathedrals, to the schools of John, Paul and George, the homes of John, Paul and Ringo, Strawberry Fields, Penny Lane, Woolton Village, Sefton Park, the grave of Eleanor Rigby, and along the beautiful Mersey promenade. By bike, we were able to reach places I hadn’t been able to see on a bus tour.

    I especially enjoyed our stop at Strawberry Fields, where we were given the chance to stop for coffee and see the original piano used by Lennon to record ‘Imagine’, complete with cigarette marks! Likewise, popping into the gift store on Penny Lane was a lovely touch.

    Our tour guide Dale, assisted by Sean, made sure we were comfortable all the way and took time to get to know us. I was impressed not only by his knowledge but by his commitment to making this an eco-friendly tour. It finished with a very relaxing ride along the promenade by the Mersey, with beautiful views of the river.

    We were kitted out with top quality e-bikes which made the whole tour very easy. Naming them after famous Liverpudlians is a great touch, and it was a brilliant atmosphere having the tunes of the Beatles playing from Dale’s bike as we cycled.

    I would highly recommend this tour to everyone wanting to discover authentic Liverpool, even if they aren’t a Beatles superfan – you get to see so much of the city. For a Beatles fan, this tour can’t be beaten.

    Difficulty (actual vs. expected)?
    Somewhat easier
    Do you recommend this tour?
    Yes
    • 5/5 Value
    • 5/5 Bikes + equipment
    • 5/5 Scenery
    • 5/5 Local tour company services
    • 5/5 Route selection
    • 5/5 Guides (if applicable)
  • UNESCO World Heritage Sites
    (5/5) Eric Meer September 19, 2023

    Great Trip for September!!

    · South of France: UNESCO World Heritage Sites

    Trip went very smoothly. Towns were beautiful and quaint, hotels were accommodating as advertised, ebikes were brilliant and easy to use. Would definitely recommend standard bike seats or gel seats vs. the wider ones. 4-5 days takes a toll on the sitting muscles :). Would recommend adding a 2nd night in Bezier and doing only 1 night in Carcassonne.

    Also, would recommend the company update it's map of Montpellier train station. The meeting point didn't match the map, but we figured it out.

    What was the date of your tour?
    September 2023
    How many tours have you completed?
    This was the first
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    First-time bike tourists, Families with teens
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    France
    • 5/5 Value
    • 4/5 Included meals
    • 5/5 Bikes + equipment
    • 4/5 Hotels or boat
    • 5/5 Scenery
    • 5/5 Ease of navigation
    • 5/5 Tour documents
    • 5/5 Local tour company services
    • 5/5 Route selection
  • Provence’s History, Landscapes, and Luberon National Park
    (5/5) Erin ELE September 18, 2019

    Wonderful Trip, Picturesque days and Beautiful Evenings with Great Company

    · Provence’s History, Landscapes, and Luberon National Park

    This was a wonderful way to see and experience Provence. The countryside is beautiful and a bike tour allows you to actually be a part of it. Mike, our guide and Bernie (his helper!) were fantastic and really made the trip special. Their personalities were very low key and low stress, yet they were unbelievably accommodating. The company focuses on ensuring your meal experience is amazing and that definitely did not disappoint. Each meal was just lovely from a service and a quality perspective.

    We had a large group of 22 which made the management a little challenging, but they responded very well. Ideally, a group of 15 would be perfect, but the people on the trip were wonderful as well. This is a trip for someone that is decently fit. Some of the hills were challenging - but they were doable if you took your time. If you aren't cyclist I would recommend the ebikes for sure.

    Our stops were fantastic and allowed for time to relax and enjoy the scenery. As a shopper we had a great day shopping in a small town which made it even more of a plus.

    The hotels we stayed in were very quaint. I don't use that term as a way of saying old and tired. They aren't large 5 star hotels, but we didn't want that winding our way through Provence. They were beautiful and clean and perfect hotels that had everything one would need. And they were what was in my mind's eye of a hotel in Provence.

    I would highly recommend the trip, but I would be prepared for the rides and a few hills. The wine became that much sweeter that evening! As did Bernie and Mike! Thank you for a perfect trip!

    What was the date of your tour?
    August 31, 2019
    How many tours have you completed?
    This was the first
    Difficulty (actual vs. expected)?
    Somewhat harder
    Who is this tour suitable for?
    Solo travelers, First-time bike tourists
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    France
    • Photo 1 (photo by Erin ELE)
    • Photo 2 (photo by Erin ELE)
    • Photo 3 (photo by Erin ELE)
    • Photo 4 (photo by Erin ELE)
    • Photo 5 (photo by Erin ELE)
    • Photo 6 (photo by Erin ELE)
    • 5/5 Value
    • 5/5 Included meals
    • 4/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 5/5 Scenery
    • 5/5 Ease of navigation
    • 5/5 Tour documents
    • 5/5 Local tour company services
    • 5/5 Route selection
    • 5/5 Guides (if applicable)
  • Windmills and water defenses
    (5/5) Erin H. 9 months ago

    Beautiful tour with a wonderful guide

    · Dutch Windmill Bike Tour Utrecht

    The favorite part of my trip! Loved seeing the countryside of Utrecht and our guide did a fantastic job, giving us history and fun tidbits along the way.

    What was the date of your tour?
    March 3025
    How many tours have you completed?
    2-3
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    First-time bike tourists, Solo travelers, Families with teens
    Do you recommend this tour?
    Yes
    • 5/5 Value
    • 4/5 Bikes + equipment
    • 5/5 Scenery
    • 5/5 Local tour company services
    • 5/5 Route selection
    • 5/5 Guides (if applicable)
  • Medieval Villages of Catalonia
    (5/5) ErinH March 21, 2016

    Beyond Awesome!

    · Medieval Villages of Catalonia

    I had an absolutely wonderful time! Daniel and Lucy (AKA Creative Catalonia) went out of their way to make this a fabulous trip. The scenery is terrific, the hotels were great! Food was out of this world! Particularly good if you like history, which I do. This was my first trip to Spain, but it will NOT be the last! I went on the off-season, so it was quiet, which I enjoy

    How many tours have you completed?
    this is my second
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    Families with teens, Solo travelers
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Spain
    • 5/5 Value
    • 5/5 Included meals
    • 5/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 5/5 Scenery
    • 5/5 Ease of navigation
    • 5/5 Tour documents
    • 5/5 Local tour company services
    • 5/5 Route selection
    • 5/5 Guides (if applicable)
  • Highlights of the Highlands
    (5/5) erinling May 27, 2019

    Just Get the E-bike

    · Highlights of the Highlands: Donegal by E-bike

    Amazing way of seeing the countryside. County Donegal is gorgeous. Killybegs to Glencolmcille to Glenties were my favorite rides. I began day 1 of my journey on a hybrid bike thinking "I'm in shape, I can do this." WRONG. The terrain is very hilly and the hybrids heavy, so just go ahead and get that e-bike. Seamus was incredibly friendly and helpful and worked with me if a problem arose. All of the B&B hosts were great, though Letterkenny's was certainly my least favorite. My only regret is being too concerned about making good time and not taking more opportunities to hop off and hike around more.

    What was the date of your tour?
    30/04/19 - 05/05/19
    Difficulty (actual vs. expected)?
    Somewhat harder
    Who is this tour suitable for?
    Solo travelers, First-time bike tourists, Families with teens
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Ireland
    • 5/5 Value
    • 5/5 Included meals
    • 4/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 5/5 Scenery
    • 5/5 Ease of navigation
    • 4/5 Tour documents
    • 5/5 Local tour company services
    • 5/5 Route selection
  • Discover unmissable Vienna by bike
    (5/5) Eric Cole September 29, 2024

    Great time

    · Classic Vienna Bike Tour

    Very pleasant and casual way to see the city. The pace was slow with many stops to discuss sights and history. The guide was great - tolerant and enthusiastic.

  • Connemara Lazy Days
    (5/5) Heidy December 3, 2015

    Beautiful Scenic Bike Tour

    · Connemara Lazy Days Cycling

    The perfect way to experience Ireland! My husband and I biked this tour in September 2014 and were totally taken away by beautiful Connemara region. Along the way, we enjoyed beer and seafood in local pubs and a smoked mackerel and champagne in Ballynahinch Castle. The bicycles were in good condition and the accommodation in B&Bs was fine for us. The hosts were friendly, the facilities clean and the Irish breakfast huge and delicious. I bought us all the rain-gear I could find, but we did not need it once. Some mornings were foggy but it only added to the charm of the countryside.

    How many tours have you completed?
    1
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    Families with teens, Solo travelers, First-time bike tourists
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Ireland
    • 4/5 Value
    • 5/5 Included meals
    • 5/5 Bikes + equipment
    • 4/5 Hotels or boat
    • 5/5 Scenery
    • 5/5 Ease of navigation
    • 4/5 Tour documents
    • 5/5 Local tour company services
    • 5/5 Route selection
  • Danube Experience
    (5/5) Estee Beard May 28, 2023

    Beautiful Trip!

    · · Danube Experience Bike and Boat Passau-Vienna-Budapest-Belgrade-Iron Gates-Passau

    This trip is a wonderful overview of Several counties, each one unique and interesting!

    What was the date of your tour?
    May 5, 2023
    How many tours have you completed?
    5
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    First-time bike tourists, Solo travelers, Families with teens
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Austria, Croatia, Germany, Hungary, Serbia, Slovakia
    • Countryside in Hungary (photo by Estee Beard)
    • Ready to Ride! (photo by Estee Beard)
    • Beautiful Vienna (photo by Estee Beard)
    • Largest Pipe Organ Ever! (photo by Estee Beard)
    • 5/5 Value
    • 5/5 Included meals
    • 5/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 5/5 Scenery
    • 5/5 Ease of navigation
    • 5/5 Tour documents
    • 5/5 Local tour company services
    • 5/5 Route selection
    • 5/5 Guides (if applicable)
  • Vienna to Budapest
    (5/5) eric dickman September 18, 2023

    Great Trip

    · Vienna to Budapest (Classic)

    We really enjoyed our self-guided bike trip to Budapest. All the logistics were handled without any hitches. Our luggage was always waiting for us at our hotel each night. The bikes we rented were near new and well tuned and very easy and pleasant to ride. We relied on the Radreise Freunde app for maps and points of interest. Apart from a few bugs in the navigation, it worked great and the EuroVelo 6 was clearly marked.

    The only negatives worth noting are that parts of the EuroVelo 6 were not paved which required us to ride on some buys roads which was unpleasant, or ride on gravel paths or even muddy tracks (for short periods). Each town we lodged in was charming in its own way. But there was not much to see in between destinations. So each day it was about biking and getting to our stop. One note to bikers, the EuroVelo from Vienna to Budapest is not shaded. We had a week of very hot weather and the sun was very intense so plan accordingly. Other than that the routes are flat and easy to ride, even with some of the longer distances.

    We had once instance, in Gyor, where our hotel was not a "usually contracted hotel" and was 10kms out side of the centrum that required biking through some busy industrial areas and roads to reach our hotel. And we would have had to ride back into Gyor another 10kms the next day to start the ride had we not insisted on the tour operator driving us and our bikes to the start of our ride. Most unfortunate was we did not get enough time to explore Gyor which was the nicest stop on the tour.

    The tour coordinators were all very responsive to our needs and helped with any coordination issues we had prior to, and during our tour.

    What was the date of your tour?
    September 2023
    How many tours have you completed?
    1
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    First-time bike tourists, Families with teens
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Austria, Hungary
    • On the road to Komarom (photo by eric dickman)
    • 4/5 Value
    • 3/5 Included meals
    • 5/5 Bikes + equipment
    • 4/5 Hotels or boat
    • 4/5 Scenery
    • 4/5 Ease of navigation
    • 5/5 Tour documents
    • 5/5 Local tour company services
    • 4/5 Route selection
  • South Dalmatia
    (5/5) Ethyl Will November 8, 2022

    Wonderful Trip

    · · Coastal Islands of Southern Dalmatia

    Beautiful countryside and great biking. I loved every moment of it. We had a wonderful group on our boat. I particularly loved the long downhills into the towns (not as thrilled with the climbs out!).

    Countries included in this tour?
    Croatia
  • Dolomites to Trieste
    (5/5) Eugenia Farre September 11, 2024

    Dolomites to Trieste as a couple

    · Dolomites to Trieste via Lake Bled at the Foot of the Julian Alps

    We loved this tour. We visited wonderful places. The hotels were excellent and the price/quality ratio was very good. The bicycles are in perfect condition. We always had a quick response when any questions. Highly recommended!

    What was the date of your tour?
    September 2024
    How many tours have you completed?
    2
    Difficulty (actual vs. expected)?
    Somewhat easier
    Who is this tour suitable for?
    First-time bike tourists, Solo travelers, Families with teens, Families with young kids
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Italy, Slovenia, Austria
    • Bled Lake (photo by Eugenia Farre)
    •  (photo by Eugenia Farre)
    •  (photo by Eugenia Farre)
    • 5/5 Value
    • 5/5 Included meals
    • 5/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 5/5 Scenery
    • 5/5 Ease of navigation
    • 5/5 Tour documents
    • 5/5 Local tour company services
    • 5/5 Route selection
  • Peloponnese and Saronic Islands
    (5/5) Eva G 1 month ago

    20th Anniversary Trip

    · · Cultural Splendors of the Peloponnese and Saronic Isles E-bike and Boat

    Our expectations were exceeded. We knew we would love to see the countryside this way, and indeed it was fabulous to see the more remote areas that most tourists never experience. And the staff blew us away. I felt so cared for. Every need was accommodated. The staff had such a positive attitude which is noteworthy for how hard they work. It made it a really special experience that we will cherish.

    What was the date of your tour?
    October 2025
    How many tours have you completed?
    This was the first!
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    First-time bike tourists, Solo travelers
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Greece
    • 5/5 Value
    • 5/5 Included meals
    • 5/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 5/5 Scenery
    • 5/5 Ease of navigation
    • 5/5 Tour documents
    • 5/5 Local tour company services
    • 5/5 Route selection
    • 5/5 Guides (if applicable)
  • South Dalmatia
    (5/5) everettd November 6, 2017

    Fantastic trip!

    · · South Dalmatia Bike/E-bike and Boat

    Great bike tour ! Well organized and our tour guides , Marin and Ivan , were excellent being very helpful and knowledgeable. The days were well planned and everything went on time . Accommodations on the boat were also excellent as well as the staff on the boat delivering an overall excellent experience . Beautiful way to experience Croatia !

    What was the date of your tour?
    oct 14-21 , 2017
    How many tours have you completed?
    first one
    Difficulty (actual vs. expected)?
    Somewhat harder
    Who is this tour suitable for?
    Solo travelers, First-time bike tourists
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Croatia
    • 5/5 Value
    • 5/5 Included meals
    • 5/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 5/5 Scenery
    • 5/5 Ease of navigation
    • 5/5 Tour documents
    • 5/5 Local tour company services
    • 5/5 Route selection
    • 5/5 Guides (if applicable)
  • Cycling the West Balkan Triangle
    (5/5) Joseph Bohonos May 10, 2023

    Balkans Introduction

    · Cycling the West Balkan Triangle

    This trip was our introduction to supported touring. The cost was reasonable, hotels were charming, the guides were top notch. There were some areas that were not bike friendly---our guide did a remarkable job keeping us safe. The rented bicycles were high quality--no worries there. May/June, September/October are the times to go, summer is too hot.

    Countries included in this tour?
    Bosnia and Herzegovina, Croatia, Montenegro
  • Burgundy Wine Trails
    (5/5) ewarren574 June 7, 2019

    Trip of my dreams!

    · Burgundy Wine Trails: Beaune to Macon on the “Voie Verte”

    What was the date of your tour?
    May 2019
    How many tours have you completed?
    First one
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    First-time bike tourists
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    France
    • 5/5 Value
    • 5/5 Included meals
    • 5/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 5/5 Scenery
    • 5/5 Ease of navigation
    • 4/5 Tour documents
    • 5/5 Local tour company services
    • 5/5 Route selection
    • 5/5 Guides (if applicable)
  • Vienna to Budapest
    (5/5) Ron USA August 22, 2016

    Perfect week

    · Vienna to Budapest (Classic)

    This was a perfect European week for us. We rode 5 days self-guided, and, speaking for myself, I would have loved to do another 5. I was in the groove.
    The biketours and their contractors are a well-oiled machine. They do this well. Our 3 Bikes were perfectly designed for this trip and had no problems. The luggage were there waiting at our hotel like clockwork.
    The route, Vienna to Budapest, has its spectacular moments especially coming into Esztergom (Hungary) and Budapest. and it has many tranquil lovely phases of riding right beside the Danube. There were a few duller stages early on-- riding for long stretches on the river levies-- but I didn't expect every moment to be picture-postcard.

    What was the date of your tour?
    August 2016
    How many tours have you completed?
    zero
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    Solo travelers, Families with teens
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Austria, Hungary
    • 4/5 Value
    • 5/5 Bikes + equipment
    • 4/5 Hotels or boat
    • 5/5 Scenery
    • 4/5 Ease of navigation
    • 4/5 Tour documents