Terms & Conditions

Please note: Instead of operating bicycle tours ourselves, BikeTours.com represents local bicycle tour operators around the world. Review the tour operator's information and terms below, then submit your booking request through BikeTours.com. The primary benefits of booking your tour through BikeTours.com include:

• Lower cost: You pay local tour company prices—less than what big American companies charge
• Variety: Choose from more than 200 tours offered by local operators in 35 countries.
• Advice: Our informed advisors help you choose the trip that's right for you.
• Great exchange rates: Pay low rates thanks to the millions of dollars in foreign currency we buy each year. Or pay in euros!
• Convenience: We handle the full booking and payment process.
• Support: We’re your advocates from initial planning through final pedal stroke.

Contact us with any questions about booking and paying for your tour through BikeTours.com. We look forward to serving you!

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BestSellerReisen GmbH Terms and Conditions

Cancellation through the customer / substitute participant / change in booking 

The customer can withdraw from the agreement at any time. We suggest declaring the withdrawal in writing. In case of withdrawal or non-participation without a previous withdrawal declaration we are authorized to charge the following cancellation fees:

• Up to the 28th day before the beginning of the journey: 20%
• From the 27th to the 8th day before the beginning of the journey: 50% of the travel price
• From the 7th to the 1st day before the beginning of the journey: 80 % of the travel price
• On the arrival day and non-participation: 100% of the travel price

In each case a cancellation insurance is recommendable.

Every registered trip participant can let a third party take his place, if we are informed up to three days before the beginning of the journey. The tour operator can oppose the participation of a third party because of important reasons. The following withdrawal conditions are effective in such a situation. If a third party takes the place of the registered participant, the original contract is not affected. We are authorized to charge € 50, for the change in booking.

Changes with regard to number of participants, number or type of rooms, hotel category or catering are basically possible up to 14 days before the beginning of the journey. However, we will have to charge you an alternation fee for the arising expenses. We will charge € 50, -- for each change in booking.

When booking a journey
The customer offers the tour operator the conclusion of a binding travel agreement. Any other form of registration, whether on the phone, oral, or written with us or one of our partner offices is also binding. The registration is made by the customer also for all the other named participants. The customer accepts the binding conditions of travel at issue - also in the name and in the behalf of the named participants.
2. The agreement is reached when the tour operator or one of its partner offices accepts the booking and sends you a booking confirmation.
3. Collateral agreements and changes of the signed travel agreement need to be confirmed by us in writing. 

Services 
The service descriptions in the at the time of the journey current the tour operator-catalog cover the range of our contractual services. Differing declarations or pledges from mediating travel agents, town or hotel brochures or other third parties are not relevant. The indicated towns of each stage are usually and mainly the destinations of the stage. In some cases we have to assume your consent to take into account other towns in the near surroundings without deduction.

The trip price is based on one person in a double room. A single room can be booked - if available - for an extra charge. In some hotels, however, the number of available single rooms is limited, so that you might have to do at a pinch with a little bit simpler accommodation or be possibly accommodated in another hotel or private guest house. If, by way of exception, a single room cannot be made available, you will have to share a double room with one of the other participants. In such a case, of course, the extra price you have been charge will be proportionately refunded.

Children up to the age of 14 will receive a 25% discount on the travel price, if they sleep in the room of two full price payers (with an additional bed).

Liability and restriction of liability 
1. The tour operator is liable in the scope of the obligation to exercise diligence of an ordinary trader for the conscientious preparation of the journey, the careful choice and monitoring of the services and the correctness of the for the time of the trip, valid at the time of the publication of our catalogue, description of the services.
2. Participation in a tour is at one's own risk. Minors can participate in a trip only in the company of a legal guardian.
3. Participants are responsible for their personal health being up to the demands of the journeys.
4. Participants are also responsible for the compliance with the traffic regulations.
5. The terms of transport of the respective hauler (bus, boat, plane and the like) are valid for all transports.
6. We cannot be made liable if a planned sightseeing tour cannot be made, for whatever reasons (rebuilding, renovation etc.) that cannot be influenced by us.
7. Should any disadvantages occur that have been caused by one of our chosen service carriers or us only, neither willfully nor gross negligently, our liability - out of whichever legal argument - is limited to the triple amount of the tour price.
8. Should disadvantages occur through loss or damage of your luggage, we are only liable if the disadvantage has been caused by us and are reported to us immediately after the occurrence; however, even then only up to € 200, -- per person. We recommend a Luggage-Travel-Insurance or a Travel-Safety-Package for the risks. This restriction of liability is also valid for tours who the tour operator is the travel agent.
9. Should a tour be cancelled for reasons that we cannot influence (strike, natural disaster and the like) or should less than 8 persons participate in a tour - if there is no other minimum number of participants indicated in the corresponding tour description - we reserve the right to cancel the tour up to 25 days before the planned beginning of the tour. In this case you will be informed as soon as possible and receive your money back immediately. There are no other legitimate claims.

Warranty 
1. Legal redress: If the tour does not proceed according to the contract, legal redress can be sought. What is contractual is determined on the one side by the service description, on the other by the locality of the country of destination. The tour operator can refuse the redress, if an extraordinary effort is required, is however authorized to provide redress in the form of substitute services, whether of equal or higher worth. The customer can refuse such a substitute service only in case of important, objectively recognizable reasons. The redress claim should be directed at the travel guide or us. The travel guide is however not authorized to acknowledge the claim.
2. Reduction of the travel price: After his return the customer can claim a reduction of the travel price for the duration of the tour that has not proceeded according to the contract until legal redress has been provided. Legal redress will not be provided if the traveller intentionally refrained to indicate the shortcomings to the offices named in VI.1. On time to make the legal redress for these possible.
3. Any claims that might arise should be asserted up to one month latest after the contractually intended termination of the tour.

Cooperation obligation
1. If travel material is not provided on time, the traveler should inform the tour operator immediately.
2. If any service interference occurs, the traveler is obliged to contribute everything possible within reasonableness to get rid of the interference and to avoid or to limit the possible damages that may arise. The customer is especially obliged to inform the offices named in VI.1. Of any complaints immediately. They are authorized to provide legal redress, as far as this is possible. If the customer refrains intentionally to indicate the shortcomings, a claim for reduction cannot be made.

Miscellaneous 
1. The customer is responsible for the compliance with all passport, visa, custom, and health regulations.
2. We have to reserve the right to change prices and services, as well as to correct mistakes and printing errors.
3. The inoperativeness of single regulations of the travel agreement does not result in inoperativeness of the whole agreement.

Legal domicile / applicable law
1. The agreement conditions are subject to Austrian law.
2. The customer can sue the tour operator only at its headquarters.
3. The customer's place of residence is decisive for the tour operator's suits against the customer, unless the suit is directed against entrepreneurs or persons that do not have a general legal domicile in Austria. In this case the tour operator's place of headquarters is decisive.

Organizer 
All journey and accommodation reservations and the exhibition of journey coupons are carried out by the tour operator as a mediator of journeys. The customer money safeguarding in accordance with EU ordinance is carried out by the organizers of the respective programs.

Exclusion of liability for contents of the online supply
The author takes on no liability for the topicality, correctness, completeness or quality of the provided information. Which was caused by the use or not use of the presented information or by the use of faulty and incomplete information liability claim against the author which refer to damages of material or ideational type in principle is excluded provided that on the part of the author there isn't a provably deliberate or roughly negligent fault.

All offers are without engagement and subject to confirmation. The author particularly reserves for himself to change parts of the sides or the complete offer without a separate announcement to complete, to delete or to stop the publication at times or definitely.

Reprimands and links
At direct or indirect references to strange internet pages ("links") which are outside the responsibility area of the author a liability obligation would become effective exclusively in the case in which the author of the contents has knowledge and it would be technically possible for it and reasonable to prevent, the use in the case of illegal contents.

The author particularly therefore explains that at the time of the link setting the appropriate interlinked sides were free of illegal contents. The author has no influence on the current and future design and on the contents of the conned/connected sides. Therefore he particularly hereby dissociates himself from all contents of all connected sides which were changed to the link setting. This observation applies to all links put within the Internet supply of one's own and reprimands as well as to from outside entries in visitor's books established by the author, discussion fore and mailing lists. For illegal, faulty or incomplete contents and particularly for damages which result from the use or not use of information presented the supplier of the side is liable.

Originator and characteristic right
The author endeavors to observe the copyrights of the used graphics, clay documents, video sequences and texts, to be of use graphics, clay documents, prepared by him himself for video sequences and texts or to go back to license free graphics, clay documents, video sequences and texts in all publications.

All brands and mentioned within the Internet supply and protected by third parties if necessary trademarks are absolutely subject to the regulations of the respectively valid characteristic right and the possession rights of the respective registered owners. Alone due to the bare mentioning the end doesn't have to be drawn that trademarks aren't protected by rights of third parties!

The copyright for objects published, made by the author stays alone with the author of the sides. A copy or use of such graphics, clay documents, video sequences and texts in other electronic or printed publications isn't allowed without an express consent of the author.

On the right effectiveness of this exclusion of liability
This exclusion of liability is as a part of the Internet offer to look by which this side out was referred to. Provided that parts or single wordings of this text should correspond to the current legal position not, no more or not completely, the other parts of the document remain untouched in her contents and their validity of this.

All photos used by permission. ©BestSellerTravel GmbH