BikeToursDirect LLC (dba BikeTours.com) is committed to protecting the privacy of its users. To us, our relationship with clients is a bond of trust: that we will help ensure that you have exemplary bicycle tour experiences and that your personal information remains confidential and secure.
For purposes of this Agreement, “Service” refers to the BikeToursDirect LLC’s (the “Company’s”) services, including but not limited to helping clients choose, plan and book European bicycle tours as well as processing payments for the tours. Such services can be accessed via our website at www.biketours.com or via email or phone. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.
When you subscribe to our newsletter or download an e-book, you agree that we may send you marketing promotions we feel would be of interest.
You have the right to revoke your consent at any time by means of an email notification or (in the case of the e-mail newsletter) by clicking on the unsubscribe link.
II. INFORMATION WE COLLECT
We may collect both Non-Personally Identifiable Information (“Non-Personal Information”) and Personally Identifiable Information (“Personal Information”) about you.
“Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks.
“Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.
In addition, we may also track information provided to us by your browser when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes.
We track this information primarily using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. Cookies can be blocked or removed by following your Internet browser help file directions.
III. HOW WE USE AND SHARE INFORMATION
Company collects personal information when you make an inquiry or book a tour with us.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, other direct contact, or the inquiry or booking request forms on the website. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your inquiry or booking request (such as with the tour operator).
Non-Personal Information is simply data that is anonymous. This data can not be used to distinguish or trace an individual’s identity such as their name, social security number, date and place of birth, biometric records etc.
When you view our website, we may store certain information on your computer in the form of a cookie file. We use online identifiers, including cookie identifiers, internet protocol addresses, device identifiers, client identifiers, email cookies, name cookies, time cookies, and other similar technologies to measure the use of our website and improve its content, to present you with retargeting advertising on other sites based on your previous interaction, and to customize your experience and provide greater convenience each time you interact with us.
We also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service.
In some cases, we ask clients for information needed to ensure a safe and pleasant tour experience including dietary restrictions, medical conditions, and personal travel preferences.
We may also gather information such as passport details, flight information, and birth dates.
We keep this information confidential and pass this information along only to the tour operators and only as needed.
IV. HOW WE PROTECT INFORMATION
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us at [email protected]:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
VI. LINKS TO OTHER WEBSITES
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
VII. AGE OF CONSENT
By using the Service, you represent that you are at least 18 years of age.
IX. MERGER OR ACQUISITION
X. EMAIL COMMUNICATIONS AND OPTING OUT
We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if we need to ask for or provide information regarding your booking, we might send you an email. Generally, you may not opt out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.
XII. CONTACT US & WITHDRAWING CONSENT