All aspects of the trip were very well organized. The packet we were given was great. We had a problem with one of our bikes, and had a new one the next day! The tour company did a good job with helping when needed. Each hotel we stayed at knew we were coming. Check in was always smooth. Even though we arrived early each day, the hotels were very accommodating and our room was always ready. They all were prepared for our bike storage as well.
We wished we would have covered more mileage each day. Other than scenery, there wasn't much to do in some of the towns, so we would have liked to have covered more mileage. The last day was only a twelve mile ride, which was disappointing. That distance is covered in no time at all on an e-bike. We checked in to our hotel by 1 pm each day. Unfortunately for us it rained everyday except the last, so we didn't meander around as we hoped, we made it as fast as we could to each location. It took us about 3 1/2 hours each day to cover the distance we were supposed to ride. We probably would have stopped along the way had the weather been better.
Again, ALL were accommodating. Staff at every location welcomed us warmly!
The Hotel Ermitage in Schonreid was truly exceptional in each and every aspect. Will be going back one day! Wish we could have had our rest day there! The Gruyere Hotel staff went above and beyond. They welcomed us with hot cocoa when they saw how wet and cold we were. One of our group twisted their ankle, they helped with what we needed. They contacted the bike company for us with picking up one of the bikes that wasn't working. We also sent our bikes instead of riding because of the rain and they helped us arrange that.
We were very disappointed in the Seegarten Marina Hotel in Spiez. It was definitely not up to the quality of our other hotels. The room was incredibly small, as was the bathroom. We should have been given the option of two rooms in that hotel. We had three people with us on this trip, and it was the only time it was really uncomfortable. The third person slept on an actual cot. Unfortunately, it was also our "rest day," so we had two nights at that hotel. We were given the hotel list about two weeks prior to our trip. Perhaps a list of hotels ahead of time would be nice. It would have give us the option of making plans for things to do at each location, especially on the rest day.
Bikes: Although we wondered before our trip about the mileage we would be covering, that, we found, was of no concern on an e-bike.
Didn't need to train, or get ready to sit for a long time on the seat each day. Those ended up not being an issue at all. The BIG issue was the weight of the bike. All three of us felt we would probably never do one of these tours again-completely because of the bike. We had rented e-bikes in the states before we came. Totally different. Your bikes were very, very heavy. We felt off-balance on the bike--ie--couldn't look back on the bike for fear of falling. Two of us did fall(just lots of bruising.). We all thought that should be mentioned somewhere in your literature. SHOW MORE
A couple other items:
The funicular station in Vevey said "no bikes". So, we started riding them. Big mistake. We rode--well, walked, our bikes up one of the steepest sections of the trip. Send your bikes whenever it says to do so. Makes a big difference in your day!
The timing of the chocolate factory wasn't great. Although it probably was the last timed ticket for the day, we missed the bus, which only came hourly, and had to take a $50 cab ride to make it there on time. This was the only day we got into town late (didn't use the funicular! and got lost)
The directions were good on the open road. Not as great in the city. Was usually hard to navigate from the hotel out of the city.
Rest day would be good in a different city. Not much to do in Spiez.
Would probably have been a wonderful trip if we saw the Alps, and the bikes were lighter! SHOW LESS