Please allow 5–7 business days for the tour operator to confirm your tour. Please do not make non-changeable travel plans until you receive our confirmation. Your confirmation will contain a statement reflecting your deposit and the balance due.
At the time of confirmation from the tour operator, we will charge your credit/debit card a US$200/person deposit and a non-refundable booking fee of US$30/person. We waive the booking fee for travelers age 17 and younger.
We accept four methods of payment for balance payments. We’ll email you prior to the balance due date with a link to view the balance due based on the exchange rate at that time as well as the ability to pay online by credit card or e-check.
- Credit card (Visa, American Express, Discover, MasterCard)
If you opt to pay by credit card, we charge a non-refundable 4% surcharge based on the total tour cost. The charge on your credit card will read “BikeToursDirect LLC.” You can avoid the 4% surcharge by paying by check or e-check. If you make final payment by check or e-check, you must still pay the initial deposit and booking fee by credit card, but the 4% surcharge doesn’t apply.
You can make your balance payment by e-check (with no 4% credit card surcharge) by providing U.S. bank account information.
- Check or money order
Please make personal or bank checks payable to “BikeTours.com” and mail to our office:
1222 Tremont St.
Chattanooga, TN 37405 USA
- Wire transfers
You may pay by wire transfer either in U.S. dollars to our U.S. account or in euros to our Austrian account. There’s an additional $20 charge to offset our banks’ fees, and we ask that you add that to your total balance due. Please be sure the transfer includes a reference to your name, tour name, and/or invoice number. Please also email us with the wire transfer reference number at firstname.lastname@example.org. We will provide you with our account information after you book.
Payment due dates
Full payment is due 60 calendar days before your tour departure.
If your tour is confirmed within less than 60 calendar days before tour departure, the due dates are as follows:
- Confirmation from 60 calendar days before your tour until 37 calendar days before your tour: Full payment must be received within 1 week of when your tour is confirmed.
- Confirmation from 36 calendar days until 31 calendar days before your tour: Full payment must be received within 3 calendar days of when your tour is confirmed.
If we don’t receive your payment by the above deadlines, your credit card will be charged (including the 4% credit card surcharge). (If tour operators don’t receive full payment by their deadlines, they reserve the right to cancel your reservation and apply cancellation fees.)
- If your tour is confirmed within 30 calendar days of your tour date, full payment (deposit, booking fee, balance payment, credit card service fee) will be processed by credit card upon confirmation of your tour. We reserve the right to put a hold on funds on your credit card in the amount of the entire tour cost, including the 4% credit card fee, at the time of booking prior to submitting our request to the local tour operator. If for any reason your booking is not confirmed, we will immediately release the hold. Upon confirmation, we will charge your card and forward funds to the local operator.
All check and credit card payments must be made in United States dollars. Wire transfers may be in either US dollars or euros. View today’s exchange rates
Calculating final tour price
With few exceptions, rates on this site are in local currencies (primarily euros), which we convert to US dollars for your final payment, should you wish to pay in US dollars. The exchange rates shown on our site represent the purchase rate for the local currency. Many websites show the mid-point between buy and sell rates for major banks, and rates charged to consumers and small businesses are 3–8% higher. We charge you the lower purchase rates.
Final payment, if paid in US dollars, is based on the value of the US dollar at the time of payment. If the value of the US dollar decreases more than 5% from what you pay us (and what we pay the tour operator), we reserve the right to charge the additional cost (the full difference between what you have paid and what we pay the tour company) to your credit card. In case of increased value beyond 5%, we’ll refund you the full difference between what you have paid and what we pay the tour company.
You may now also pay in euros to our Austrian bank (see Wire transfers, above).
Bookings and payments are processed by BikeToursDirect (DBA BikeTours.com), of Chattanooga, Tennessee. We are registered with the State of Florida as a Seller of Travel, Registration No. ST39841, and in the state of California, Registration CST #2120437-50.