My husband and I took an unguided trip of 6 days, along with a younger woman (age 50) who was on her first time bike tour. The preparatory information the company provided, and the interactions we had with various staff both before and during the trip put this local bike tour company in a class of it’s own — first rate. The company has put together a great information packet to help you maximize your enjoyment on the trip — recommending sites and restaurants — and loaded it on apps for your mobile device. During the trip, they provided true 24 hour assistance. They immediately pick up the phone. I know this because I had a couple of mishaps (unrelated to the biking or the equipment) and I twice contacted the company for assistance. The response was immediate, to the point, and without hesitation, even when it incurred private transportation to take me from one hotel to the next. The person who met us to deliver the bikes and fit them to us did an excellent job. He covered all the details and answered all the questions. The hotels were an interesting mix of spacious-modern and historic-antique, with only one (in a small beach town) a little worn. All in all, this was the most smoothly run bike trip with the most accessible and responsive staff that my husband and I have encountered in our 10 bike trips over 8 years. Their attention to detail and focus on giving the client a good experience shows. It’s real. My compliments to the local tour company. At our ages (83 and 70), the hills with heavy electric bikes was a bit challenging, but this is disclosed by the tour advertising. For our 50 year old friend on her first long distance bike trek, it was a piece of cake. She handled it with ease and wants to do more such trips.