Bike Tour Reviews page 2
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★★★★★ diane g September 18, 2016
Salzburg to Salzburg has fantastic scenery but directions provided are unbelievably poorly developed
· Tauern Bike Path (Salzburg-Salzburg)
Salzburg to Salzburg over 6 days is higher than a level 2. The terrain is hilly. I do not recommend this self guided tour because the german-speaking outfits they contract with provide totally inadequate self-guiding instructions. They do not know what a cue sheet is. They do not provide any directions as to north, south, east, west; they do not provide any street names. AND, the directions in English are very obviously translated very poorly from the German. In addition, there is no way to find your hotel once off the bike path. You have to depend upon good route finding skills for this hotel finding as well as the entire trip. We had this same experience with bike tours.com 7 years ago and thought they might have gotten better at directions. We gave bike tours feedback at that time, and our friends gave feedback on their german-speaking directions on their self-guided tour, and nothing changed. Hence I am writing this review without making a customer complaint becaue I do not believe bike tours will fix this problem. AND, THIS TOUR REQUIRES ONE TO CONSULT 3 SETS OF INSTRUCTIONS THROUGHOUT THE TRIP. 2 sets of friends had exactly the same experience. 2 stars are for getting our luggage to each hotel before we arrived; and the hotels were gracious and accommodating.
- What was the date of your tour?
- September 2016
- How many tours have you completed?
- 6
- Difficulty (actual vs. expected)?
- Somewhat harder
- Do you recommend this tour?
- No
- Countries included in this tour?
- Austria
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BikeTours.com staff reply from Jim Johnson September 19, 2016
This is a tour with one of our most popular operators—we send hundreds of clients with them each year—and they get routinely positive reviews. The Tauern Bike Path is also one of our more popular and long-standing tours.However, this is a new routing of a long-standing tour (that had also received good reviews), and it’s obvious they cut some corners on the directions and tour materials. We apologize for this.
I’ve actually ridden the Tauern Bike Path three times since its opening about 20 years ago. In fact, my first tour on it was before I started BikeTours.com, and it was part of my inspiration for starting the company. So it saddens me when anyone has a negative experience on it.
We also apologize for the level of difficulty, which should have been a level 3. In its previous form (the tour actually went mostly in the opposite direction), the tour was a level 2.
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★★★★★ GregR October 6, 2019
Too much highway biking
· Dolomites to Trieste via Lake Bled at the Foot of the Julian Alps
- What was the date of your tour?
- September 2019
- How many tours have you completed?
- 4
- Difficulty (actual vs. expected)?
- As expected
- Do you recommend this tour?
- No
- Countries included in this tour?
- Italy, Slovenia, Austria
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BikeTours.com staff reply from Chloe October 7, 2019
Hi Greg, we're sorry that you felt this tour had too much highway biking. Feel free to reach out if you'd like to provide more details.
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★★★★★ Ronald Schwarcz 8 months agoExtremely disappointing.
· · Sail & Bike to Picturesque Villages and Nature Reserves
The ship was terrible. Our cabin was so small that it could not accommodate two people comfortably. Also, the ventilation was poor and it was always warm and muggy. There was inadequate seating on the deck. No comfortable chaises or stairs. The Captain did not communicate well or do anything help the travelers meet and mingle. It was especially frustrating as my friend and I were the only Americans and there were no native born English speaking traveling. Unlike all other trips we were on, nothing was done to provide us information about the villages we docked at. The captain or crew did not offer to take us into towns and show us around or even recommend bars or other places to visit. There were no daily information sheets, recommendation or even maps. We were completely on our own. The food was marginal at best. The dinner portions were small. Must dinner wasn’t an”event”, everyone was in and out in around 40 minutes. In general the amenities were totally lacking. We believe that the most Americans would not be satisfied with the Sail and Bike tours offered by Bike Boat Tours. On our ship, the crew were friendly and worked hard, but it seemed that they were understaffed. As it seems that they were working a very tight budget. We only had meat was the dinner entree one night and that was at the BBQ. Two nights we had vegetarian main course. We were never taught anything about sailing except helping pulling ropes to raise and lower sails. I could go on and on, but, I will end by saying that the ship was not comfortable and nothing was done to help the travelers fully enjoy the experience.
- What was the date of your tour?
- August 2023
- How many tours have you completed?
- 10
- Difficulty (actual vs. expected)?
- As expected
- Do you recommend this tour?
- No
- Countries included in this tour?
- Holland
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★★★★★ Rebecca Norman 11 months agoWas lovely. Nice country.
· · Holland’s Super Tulip Tour
Boat, Food, Captain, Chef, First Mate… Wonderful…. Now the tour guide.. hum not so much… First my bike was not the right size for me!! Way to tall!! First day I did ask for some help on getting a safer bike.. Did change but still to tall. I didn’t ride many days not feeling safe!! One’s feet should not be 6 inches off the pavement. I would hop loft to stop. I did fall twice. She didn’t know the route. Turned around afew times.. Always a problem finding a toilet to stop at… Would I go on another tour? Up in the air. Can’t say I would.
- What was the date of your tour?
- April 29
- How many tours have you completed?
- First
- Do you recommend this tour?
- No
- Countries included in this tour?
- Holland
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★★★★★ Margaret Farran 6 months agoNot Really What We Expected
· · Bruges to Paris by Bike and Boat (and reverse)
We are seasoned bicyclists and have taken many bike tours. This tour was disappointing on a few fronts. The course of the tour had to change due to construction on the canal. This would have been fine except the guide, Harm, frequently did not seem to know where he was going. There were a couple of visits to places of interest (mining museum and a short stop at a WWI cemetery) but most times it felt like we were putting in time so as to not arrive hours before the boat arrived at its destination for the night. Our guide never led strolls around a town or provided much history. One evening when I asked if he could show us a pub to have a drink before dinner he said it was not his responsibility. We asked if we could bike on our own (as we have done on many other boat/bike tours in Europe) and were turned down. I pressed on quoting the description for the tour which read: "provide us with maps and all the information you'll need" to do a different distance. At that point Harm back tracked and said he'd provide this info. He never did. I've been biking for over 20 years on tours around the world and I have never had a guide so unhelpful and disengaged.
The food was adequate. Nice dinners but breakfast and lunch were lacking. We needed more sustenance for biking in October. Most tours provide a snack after a day of biking but we could not rely on one each day on this tour. The group bought our own snacks when we could but it was all rather odd. As if this tour had never hosted bikers before.
There was no wi-fi although the description said there would be. We at least had a data package, other people did not. What really gave us all pause was the captain's comments (1) it was too difficult to install wi-fi (I've never found that to be true on a boat) and (2) we really did not need it as we should not be on our phones during a tour. Rather presumptuous I thought. Don't advertise you have wi-fi when you don't.
We had some rain which was to be expected in October. One day it was just too wet to bike. We all stayed on the boat - no wi-fi, cabins too small to lounge in them, and while there was a large library of DVDs the captain announced the monitor did not work, therefore no video watching.
It felt like the boat was tired and the tour and crew either winding down for the season or going out of business.- What was the date of your tour?
- October 2023
- How many tours have you completed?
- 20+
- Difficulty (actual vs. expected)?
- Somewhat easier
- Do you recommend this tour?
- No
- Countries included in this tour?
- Belgium, France
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BikeTours.com staff reply from bozena_kusovac October 24, 2023
Hello Margaret! We're so sorry to hear about your disappointing experience. We deeply regret that it did not meet your expectations, and we sincerely apologize for any inconvenience you encountered. We truly value your feedback and are committed to improving our services. Your input is crucial in helping us refine our services. Your comments about the tour route, lack of historical information, and guide foremost, are duly noted. We will address these concerns diligently and work on providing a better experience in the future. Thank you very much for bringing this to our attention. We value your 20 years of biking experience and hope to have the opportunity to provide you with a more engaging and rewarding tour in the future.
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★★★★★ quin101 July 18, 2016Beautiful area but hectic pace
· Baltic Capitals: Historic Cities of Vilnius, Riga and Tallinn
We did experience the Baltic Countries and we went to places we never would have seen. But, there are issues about the tour, that others should be aware of, the cycling was much faster then we thought, often cycling on roads, busy roads,it was not a relaxed pace, one guide for 15 riders, people often got lost/left behind. We never arrived to the hotel until at least 8pm No free time, no time to shop, take pictures. We feel the guide was unorganized, no care for the slower riders. When we booked this tour it was rated as a 1 in difficulty. This is too low for the terrain and pace that we encountered.
That said we are still glad we did the tour as we did see beautiful and interesting places. I hope the company makes some changes to the tour to make it more enjoyable to all. -
★★★★★ David Anderson October 4, 2022Pretty location, ok organization
· Highlights of the Highlands: Donegal by E-bike
In general, it was a great experience. I'd never been on a bike tour, and this was a load of fun. My wife and I plan to do more bike tours. However, if I had to choose between bike tours, I wouldn't recommend this specific one.
Going over this bike tour's organization.
GPS / Directions.
A few things here to complain about.
1. The printed directions were inconsistent between people on the tour. Some printed directions said left at an intersection, others said right. They were simply out of date, and the tour didn't re-print everything. Old printouts = old directions.
2. The printed directions were inconsistent with the web directions. We were sent PDFs of directions. Those didn't match up with the printouts. Again, likely because they were older or newer (we couldn't figure out which). Different roads sometimes, different turns.
3. The printed and web directions were inconsistent with the GPS tracks. This was super annoying, because we were biking along listening to the GPS directions (on the unit provided), and the GPS would say "turn here!" and the printed directions indicated we should go another few blocks.
4. The printed / web / GPS directions were out of date for actual road conditions. In two different locations, the road was literally closed, and we had to detour around an area using Google maps. In one place, the GPS road literally had grass growing on it, and had obviously moved at least 5+ years before. These directions are *very* out of date at times.
These direction inconsistencies didn't mean we got lost, but it did mean *daily* stops to consult our map, Google maps, GPS directions, and try to figure out where the tour intended us to go, regardless of all the inconsistencies. I'd highly suggest having offline Google maps if you're going to take the tour.
Lodging.
Some places were outstanding and high quality. Other places were lower quality. One place in particular stank heavily of peat smoke, with smoke literally billowing in through our windows. I don't know how often the tour company inspects the places they're sending people.
Food.
The tour included breakfast. It was sometimes great, mostly fine, but sometimes a bit low quality. Again, perhaps a lack of inspection on exactly what they're paying for.
While the tour didn't provide dinner, we sometimes had trouble finding any place which was open. In one town, we got *lucky* that there was a food truck open, because otherwise every single restaurant in town was closed down. The locals all said that it made no sense that we hadn't planned on dinner, because their town didn't have restaurants open in this season. Many locations only had a single restaurant option. I think if you're going to operate a tour this late in the season, you need to scout out restaurants which will actually be open. SHOW MORE
Bikes.
The bikes on average worked fine. Few specific issues.
1. The batteries were inconsistent power. Both in size (different models) and in age we suspect (as the power ran down more quickly). We absolutely used full power rarely, and most often had it at 1 or 2 out of 4 power. Still, on the longer days, we ran quite low on power. We had a battery die once, which was annoying. Thankfully we had young people on our tour who were able to power their way the last distance without a battery. For the distances available, I think the bike batteries are inadequate for anyone who isn't in good shape. When the tour operator was asked about this before the tour started, he insisted that the batteries "never" run out. Can't be true, we heard from other people on the tour that they also ran out of batteries.
2. We had a bike which repeatedly had the chain fall off. Looking at the chain, it was *covered* in grease. Looked like it hadn't been cleaned in years / forever. Thankfully we could put the chain back on ourselves, but if we were older / less competent with a bike, this would have been an issue.
General interactions.
In general, the tour operator was nice, but didn't seem overly concerned with the feedback we provided him.
1. "The GPS tracks are out of date." - "Well yeah that happens."
2. "There were no restaurants available." - "Yeah, it's late in the season"
3. "The bike kept losing the chain." - "Yup, bikes do that sometimes."
In general, we didn't feel like our concerns were being heard.
Again, overall it was a fun place to go, and we liked bike touring in general. The operator just could have done better.
SHOW LESS- What was the date of your tour?
- September 2022
- How many tours have you completed?
- 1
- Difficulty (actual vs. expected)?
- As expected
- Do you recommend this tour?
- No
- Countries included in this tour?
- Ireland
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★★★★★ Chris MacMillan 8 months agoSpectacular scenery, poor bike maintenance
· Dolomites to Venice Along the Old Dolomites Railway Track
The scenery was spectacular and memorable. The hotels were good. However in the middle of the trip my bike handlebars came loose and the bike was very difficult to steer towards the hotel. Also I found the Funtastic navigation app to be unreliable.
- Countries included in this tour?
- Italy
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★★★★★ bonnie100 October 9, 2018
So So Vacation
· · Bruges to Paris by Bike and Boat (and reverse)
Good bike trip if you like a slow pace. Lots of time wasted at not very interesting sites. Had to "kill" time in order not to get to the barges anchoring site before the barge got there which was usually between 4-6 PM. The barge itself was fair. But some of the scenery in Belgium and France was beautiful making the trip tolerable. Food was average. Bikes were very good.
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★★★★★ Bluenose October 1, 2018Alsace in September
· Alsace Wine Country
Great time of year to do this trip as the vineyards are being harvested. The weather is perfect for cycling! Much of the trip is on dedicated cycle paths which reduces the amount of riding in traffic.
We took the dinner package which saved us the hassle of trying to find dinner each night. A couple of the meals were terrific but most were average.- What was the date of your tour?
- September 9, 2018
- How many tours have you completed?
- 6
- Difficulty (actual vs. expected)?
- Much easier
- Do you recommend this tour?
- No
- Countries included in this tour?
- France
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★★★★★ Sequoia August 18, 2019Not quite the Danube River Trip we expected
· Vienna to Budapest (Classic)
Too much of the trip was off the river, and off trails. Going through corn fields was not our favorite. Dams should be called levees. The route through Budapest on sidewalks was difficult, too busy with trucks and traffic. It is not a bicycle friendly city. Hotel could have been closer to the river. We would recommend 2 nights in Bratislava, there is so much to see there. Add another day to sleep over in Hainburg. We loved the hotel in Vienna. We recommend the lower trail through the National Park on day one, to go swimming!!! The day one detour was difficult because of traffic, maybe there's a walk around the detour on bike path instead of so much road. We loved Gyur. Three days were totally off the river. We enjoyed the ferry rides very much. The last two days were on the river and were the best days.
- What was the date of your tour?
- July
- How many tours have you completed?
- over 10
- Difficulty (actual vs. expected)?
- Somewhat easier
- Do you recommend this tour?
- No
- Countries included in this tour?
- Austria, Hungary
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BikeTours.com staff reply from Chloe August 19, 2019
Thanks for taking the time to submit a review of this tour. We find that clients have varying opinions of this tour. We agree that it's quite different from the (Danube River cycle path) Vienna to Passau section. The tour itself doesn't have the same feel, and the country infrastructures are more varied. While I'm sorry to hear it was not your cup of tea, we're glad you found some aspects you enjoyed. And thanks for the note regarding the lower trail on day one, perhaps future clients will also go for a swim!
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★★★★★ Jim Brewer September 25, 2018Mainz to Cologne
· Rhine Bike Path: Mainz to Cologne
The Rhine Valley was beautiful. The hybird bikes were very good. Maps and directions for the tour were very poor at best. Extremely difficult to find Hotels and the key sights mentioned by the tour. We experienced extremely high temperatures but had A/C most nights. The night without A/C resulted in very little sleep and NO biking the next day. The night that they shut off the A/C in the middle of the night resulted into a lot of lost sleep. Bottom line even with average high temperatures you need A/C every night and all night long.
Others on the same tour with the same maps etc also had difficulties finding the Hotels each evening.- What was the date of your tour?
- 22 Jul 18--28 Jul 18
- How many tours have you completed?
- 1
- Difficulty (actual vs. expected)?
- As expected
- Do you recommend this tour?
- No
- Countries included in this tour?
- Germany
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★★★★★ ontherun August 10, 2019Great country to visit but maybe not with BikeBoatTours
· · Amsterdam – Bruges by Bike and Boat – Fluvius (and reverse)
We certainly enjoyed the country and the flat bike trails (lol!) but the company that provided our tour was mediocre at best. They had no concern for safety - did not require helmets, nor did the guides wear them. The bikes had no water bottle holder and the lights on the bikes did not work. Also, after strongly encouraging us to download Ride with GPS, they sent us the daily route but then: did NOT have holders on the bikes to put our phone on and it's illegal there to ride with a phone in your hand! Also, they did not follow the routes as stated in the Ride with GPS so the app was constantly beeping that we were off track and was, essentially useless. The guides seemed to be suffering from burnout. They were nice but did not offer any information unless asked and were extremely disorganized throughout the trip. The food on the boat was adequate but repetitive - same breakfast every day and we had to make our own lunch from the same food every day....unless it ran out and then we were stuck with prosciutto and bread that day. The boat itself was nice and the cabins were nice. Cleaning was not done during the trip unless asked.
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★★★★★ pmcmanamon September 21, 2018Tour instructions were outdated, and hard to follow
· Strasbourg to Mainz: Imperial Cities and Charming Landscapes Along the Rhine
The cities we visited were great, and so were the hotels. I was warm, so air conditions would have been nice, but not a big deal. The tour instructions consisted of a generic book with instructions, and a generic set of maps. The maps were not that detailed. When the maps disagreed with the instructions the maps were right. The signage along the routes changed since they made the instructions . We were told to look for a large E along European bike paths, but it appears to have been replaced by a circle with 15 inside it, i guess for the # of countries in the EU. The bikes were great. The luggage was always delivered on time. I downloaded a Eurobike app to help with the directions, but it did not work well. In order to update my positions I had to quit the app, and restart it. The Biketours people did suggest a new app, RidewithGPS, that worked much better. Because they did not have cues the pass could not tell me ahead of a turn, but it did tell me if we go off course.
I think the local tour company, Eurobike, needs to update their instructions. I also would appreciate if they made unique instructions for each tour. The instructions start and end at a city center. When we got close I would use google maps to find the hotel directly, rather than going to the city center and then to the hotel. My ideal would be a unique set of instructions for a tour, with small maps above or below each instruction. We have had that with other tours, but different providers. On this tour I could not mount my instructions and maps so I could see both while riding, I picked the instructions. In some cases they recommend stopping at a certain place for lunch, but you cannot see if from the tour route, and there is no map to locate it. -
★★★★★ Larry Cady August 5, 2022Great route but TERRIBLE directions
· Innsbruck to Lake Garda Across the Southern Slopes of the Alps
The good things about the Euro Cycle tour were:
1. Very nice route through the Italian Tyrol
2. Generally very nice hotels.
3. Bike were adequate but so-so quality. On other tours I have had better quality bikes.The BAD thing - Directions were very poor. The main problem was there were no turn by turn directions to the hotels. This is standard on other tours. The printed directions routed you into the center of a town and then stopped. You were given the address of the hotel, but not directions on how to get there. Sometimes we were given a map of the town, but not always. We ended up using Google Maps on our phones to get the hotels. In one town (Maran), the hotel was well away from the town center and difficult to find. We spent a lot of time tracking it down.
I would not take a Euro Cycle tour again. Other tour companies you represent are fine and I intend to take more tours - but not with Euro Cycle.
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★★★★★ Richard 69 May 29, 2022
A nice ride
· Strasbourg to Mainz: Imperial Cities and Charming Landscapes Along the Rhine
This is our eighth time cycling in Europe so we are experienced cyclers. This is the first and only time we had any problems. When we arrived in Strassbourg in the evening and checked our bikes we noticed right off that one of the bikes had a problem. We called Eurobike the next morning to resolve the issue and we were underwhelmed by their response. After several phone calls and two and a half hours taken out of the day we planned to spend sightseeing in Strassbourg I finally demanded that they bring us another bike which they reluctantly agreed to do. If we had not taken an extra day in Strassbourg there would have been no way for us to complete the first leg of our tour. So there was that.
We have always chosen the B level hotels and have always been more than satisfied. This tour the hotels were hit and miss. The Hotel Ibis in Heidelberg gave us a room that was literally the size of a closet nd it was more than a mile walk to get to the historic old town. The hotel Asgard in Worms was also a long way from the city center. I will say that all the hotels served a good breakfast.
The bikes were the typical rental bikes that we always get so they are a little heavy and slow so no surprises there. But we found the road surfaces to be very rough in many places which made for very slow travel and we found ourselves reaching our destinations much later than we planned.
We cycled through forests and lots of farmland which was fine but we really did not cycle along the Rhine as much as we would have liked. The scenery was pleasant enough but not nearly as spectacular as other tours we’ve taken.
The printed directions are always confusing and at times our route was not as well marked as we would have liked so there was a lot of stopping to check our phones. We found the app that we downloaded to be very helpful.
It’s always fun and exciting to be cycling in Europe and we did enjoy ourselves and had many fine meals along the way. Unfortunately this ride did not compare favorably with the other seven tours we’ve taken. -
★★★★★ ArmannI September 17, 2018Nice mountain view
· Rhône River Route: Oberwald to Geneva
Good way to experiece Switzerland. More information needed regarding interesting places to visit. The first day was the most wonderful day
- What was the date of your tour?
- 26.8 - 30.8
- How many tours have you completed?
- 3
- Difficulty (actual vs. expected)?
- As expected
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Switzerland
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★★★★★ Jonathan M September 16, 2018Great trails, not well organized
· Cycling the Altmühl Valley - Round trip from Regensburg
This trip follows well marked German bike trails which are very easy to navigate and quite scenic. The hotels are fabulous. However, we did not have a good experience with the German bike company (Radweg Reisen) that operates the trip on the ground. We were self-guided, and our information package was not available the day we arrived, so we didn't have maps and guiding information in advance. When the packet arrived the next morning, we discovered that it contained very little about sights near the tour route. We were able to Google plenty of side trips but wondered: isn't that the job of the tour company? Also, our bikes were delivered late on the day we were supposed to start, so we lost a morning of biking (and actually the bikes were eventually delivered not by the tour company but by an English family to whom the bikes had been misdelivered). We called Radweg Reisen but their corporate office was located hundreds of km away. We have been on lots of trips with biketours.com and find that the smaller shops are much more attentive and give better service. Radweg Reisen is too big to care about 2 self-guided bikers.
- What was the date of your tour?
- 8/25-8/30
- How many tours have you completed?
- 10
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- Solo travelers, First-time bike tourists, Families with teens
- Do you recommend this tour?
- No
- Countries included in this tour?
- Germany
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★★★★★ Raff September 29, 2017Wonderful itinerary, average biking
· Bolzano – Verona – Venice
Great towns, but not enough time to see them. The biking scenery was ok. Really poor cue sheets in English.
- What was the date of your tour?
- 9-16-17-8-22-17
- How many tours have you completed?
- 3
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- Solo travelers, First-time bike tourists
- Do you recommend this tour?
- No
- Countries included in this tour?
- Italy
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★★★★★ Thomas Wall November 7, 2022Enjoyable ride with lots of canal views
· Garonne Canal: From Bordeaux to Toulouse
In order to ensure we had dedicated bike paths I think we sacrificed variety. The scenery was beautiful but we saw a lot of the canal. Enjoyed the small towns and our hosts were great! Small hiccup with luggage transfer was a bit aggravating. All-in-all, an enjoyable trip.
- What was the date of your tour?
- September 2022
- How many tours have you completed?
- This was the second
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- First-time bike tourists, Solo travelers, Families with teens
- Do you recommend this tour?
- No
- Countries included in this tour?
- France
