Overall, we had a wonderful time and have mostly positive, if not effusive, things to say about the trip. The upgraded accommodations met and, in a couple of instances, exceeded our expectations. The premium bikes were in excellent condition and performed exceptionally well. For the most part, the route description was accurate and helpful (with a few exceptions as noted below). The luggage transfer from hotel to hotel was seamless. Our bags were always at each hotel when we arrived at the end of the day's ride. The staff was exceptionally helpful when we decided not to ride one day because of particularly inclement weather. They transferred our bikes to the next hotel while we took a taxi.
1) The meeting with the staff member at the beginning of the ride was not helpful. Firstly, he seemed rushed and came across as if he wanted to get the briefing over with as quickly as possible. He only spent 5 minutes with us. He gave us confusing instructions on how to get out of Passau and was not able to answer questions about how to use and reset the odometer.
2) The directions on how to bike to Ottensheim were incomplete which caused us to unnecessarily cross the river twice.
3) There were two different sets of directions to Hotel Schatzkammer. Furthermore, one incorrectly stated that the bus would pick us up in Grein at 4:35 pm. The actual pickup time is 4:00 pm. We almost missed the bus because of this.
4) The odometer on one of the bicycles did not work.