Terms & Conditions

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Radreisefreunde Terms and Conditions

Cancellation through the customer/substitute participant/change in booking
1. The customer can withdraw from the agreement at any time. We suggest declaring the withdrawal in writing. In case of withdrawal or non-participation without a previous withdrawal declaration we are authorized to charge the following cancellation fees:

- Up to the 28th day before the beginning of the journey: 20%, minimum €50
- From the 27th to the 14th day before the beginning of the journey: 30% of the travel price
-From the 13th to the 8th day before the beginning of the journey: 50% of the travel price
- From the 7th to the 4th day before the beginning of the journey: 70% of the travel price
- From the 3rd day and no-show: 90% of the price
- By travel expensen: 100% of the travel price

In each case a cancellation insurance is recommended.

2. Each registered travel participant may allow a third-party to take his or her place if he or she notifies us thereof in writing up to three days prior to the start of travel. The tour operator may refuse the third party's participation for good cause. The conditions of cancellation above shall apply. If a substitute person takes the registered participant's place, this shall not affect the original contract. We shall be entitled to charge €50 for change fees.

3. Changes to the booking in terms of number or types of rooms, hotel category and type of board shall, providing such is possible in the hotels and there is sufficient capacity available, is basically possible up to 14 days prior to the start of travel. Nonetheless, we will, however, have to charge you for the time and effort involved. For each change, we shall charge you € 50.

Signing the travel agreement 
1. When booking a journey the customer offers the tour operator the conclusion of a binding travel agreement. The registration takes place in writing and on the intended form. Any other form of registration, whether on the phone, oral, or written with us or one of our partner offices is also binding. The registration is made by the customer also for all the other named participants. The customer accepts the binding conditions of travel at issue - also in the name and in the behalf of the named participants.

2. The agreement is reached when the tour operator or one of its partner offices accepts the booking and sends you a booking confirmation.

3. Collateral agreements and changes of the signed travel agreement need to be confirmed by us in writing.

Services 
1. With regard to the scope of the contractual services, the descriptions of service provided in the current the tour operator homepage shall be authoritative, but not however any differing statements or promises by intermediary travel agencies, town or hotel brochures or other third parties. The stopover locations are the most frequent and main stopover destinations on the cycling tours. Under certain circumstances, we must require your consent to be placed in towns in the immediate vicinity without any deductions.

2. The price of travel listed is per person based on occupancy in a double-bed room. If available, a single-bed room can be booked for a surcharge. In some hotels, however, there are only a limited number of single-bed rooms meaning that you may if necessary have to make due with a simpler room or, under certain circumstances, have to go to another hotel or private bed and breakfast. If, exceptionally, no single-bed room can be made available, you will have to share a room in a two-bed room. In this case, you will, of course, receive a prorated refund.

3. For families, we grant the following discounts off the basic price and extra nights as a third person in a double room with two full paying guests: 0 to 5.99 years old: 100% (any costs incurred shall be paid on site), 6 to 11.99 years old: 50%, 12 to 14.99 years old: 25%, age 15 and up: 10%

Liability and restriction of liability 1. The tour operator shall be responsible for making pre-travel preparations, careful selection and monitoring of the service providers as well as for the accuracy of the descriptions of service valid for the period of travel at the time our catalogue is printed.

2. Travellers shall take part in our cycling journeys at their own risk. Minors may only participate in a journey when accompanied by a parent or guardian.

3. Every travel participant shall be responsible for ensuring that his or her health is suitable for the requirements of travel.

4. In addition, every travel participant shall be responsible for the observance of traffic regulations.

5. The conditions of carriage of the particular transport companies shall apply to all means of transport (bus, boat, airplane, etc.).

6. If, due to reasons beyond our control (adaptations, renovations, etc.) a scheduled tour cannot take place, we cannot assume any liability.

7. In the event of damage caused solely by one of the service providers selected by us or which is not due to premeditation or gross negligence on our part, then our liability shall be limited, regardless of the legal basis, to three times the price of the journey.

8. In the event of loss or damage to travel luggage, we shall only be liable if the loss or damages is caused by us and is communicated to us immediately after the occurrence. In this event, we shall only be liable for up to a max. of EUR 200.00 per person. We assume no liability for: items which are not usually transported in travel luggage, means of payment of any sort, for visual damage and damage to handles and wheels or damages to pieces of luggage weighing more than a total of 20 kg. We recommend that you take out a travel security package to cover these risks.
Transportation of customer bicycles before, during and after our cycling journeys is possible at the customer’s own risk only. The settings of our cycle carriers are fitted to our rental bicycles, therefore minor damages (e.g. scratches to the paintwork) can occur. Consequently, we cannot be made liable for damages originating from transportation. Above mentioned limitation of liability is also applicable for partner tours and transportation via third parties.

9. If a journey is cancelled due to reasons beyond our control (strike, natural disaster, etc.) or if the minimum number of participants of guided group tours (8 people) and bike & boat tours (15 people or as listed in the offers) is not reached, we reserve the right to cancel the journey up to 25 days before the planned travel date. In this event you shall be notified without delay and will be refunded any amounts already paid to us. You shall not be entitled to any compensation beyond this.

Guarantee 1. Remedies: If the travel service cannot be performed as specified in the agreement, the Customer can demand redress. What is contractually specified shall be based on the one hand on the description of service and on the other on what is customary in the destination country. The tour operator can refuse a remedy if it requires disproportional costs and efforts but shall also be entitled to provide a remedy in the form of services of equal or greater value. Substitute services can only be refused by the Customer for a significant, objectively identifiable reason. The demand for a remedy shall be communicated directly to us or to the guide. The guide shall have no authority to recognise claims.

2. Travel Price Reduction: The Customer may, after returning from the journey, request a reasonable reduction in the price of travel (discount) for the duration of the contractually non-contractually compliant portion of the journey until a remedy is provided by the tour operator. The reduction shall not apply if and to the extent that the traveller, through his or her fault, fails to communicate the deficiency to the parties listed in Item VI (1) in a timely manner so as to enable them to provide a remedy.

3. Any claims must be lodged with us no later than one month after the contractually scheduled end of travel.

Cooperation obligation
1. If the traveller does not receive the travel documents in a timely manner, he or she must inform the tour operator without delay.

2. The traveller is required, in the event of any issues disrupting the provision of the services as described in the agreement, to take all reasonable steps to contribute to remedying the disruption any to minimise or avoid any damage. The Customer is, in particular, required to lodge his or her complaints without delay to the parties named in VI (1). These parties shall be in charge of providing a remedy if such is possible. If the Customer fails, through his or her fault, to communicate a deficiency, than he or she shall have no claim to a reduction in price.

Miscellaneous 
1. The customer is responsible for the compliance with all passport, visa, custom, and health regulations.

2. We have to reserve the right to change prices and services, as well as to correct mistakes and printing errors.

3. The inoperativeness of single regulations of the travel agreement does not result in inoperativeness of the whole agreement.

Jurisdiction/applicable law 
1. The agreement is governed by Austrian Law.

2. The Customer may only bring legal action against the tour operator at its registered place of business.

3. The Customer's place of residence shall be authoritative for actions by the travel against the customer unless the action is directed against general merchants or persons without a general place of jurisdiction in Austria. In this case, the registered office of the tour operator shall be authoritative.

Pursuant to the Travel Agency Guarantee Decree [Reisebürosicherungsverordnung (RSV)] for all-inclusive journeys offered by the tour operator (registration number 1999/0035 in the Directory of Tour Operators of the Federal Ministry of Economics, Family and Youth (tour operator number: 2013/0021), customer funds are secured subject to the following conditions: any payments exceeding those indicated in Item II or previously paid down payments and payments of balances owing may not be demanded nor are they secured. The guarantor or insurer is Oberbank AG, Untere Donaulände 28, 4020 Linz (bank guarantee no 022-13-00125)

Filing of any claims must be done with the liquidator (Europäische Reiseversicherung AG, Kratochwjlestestraße 4, 1220 Vienna, Tel. no. +43(1) 317 25 00, Fax. no. +43(1) 319 93 67) within 8 weeks insolvency being declared.

Applications for refunds must be submitted, duly documented within 8 weeks of the claim arising. You shall receive a corresponding insurance certificate along with your booking confirmation

All photos used by permission. ©Radreisefreunde