E-bikes Available Tour Reviews page 9
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★★★★★ Linda Farnworth May 30, 2024Not impressed with Ave
· Prague to Vienna via Cesky Krumlov
The bikes were not good. One day the range of ebike battery barely made it, my chain came off twice, seat kept slipping down, other equipment not great, and worst of all the seats were TERRIBLE.
The ride was nice though with good scenery and a challenging ride.- What was the date of your tour?
- May 18, 2024
- How many tours have you completed?
- 4
- Difficulty (actual vs. expected)?
- Somewhat harder
- Do you recommend this tour?
- No
- Countries included in this tour?
- Austria, Czech Republic
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★★★★★ Barbara Stanley June 9, 2024Good trip with a few problems.
· Dolomites to Venice Along the Old Dolomites Railway Track
Instruction , hotels and app were very good overall. Could improve to have ability to put in hotel for city navigation when it really counts. I had a collision with a tram at the end of the ride but lucky that I had minimal damage. Also , in our group of 5 , one had a horrible bike and the chain kept coming off.
- Countries included in this tour?
- Italy
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★★★★★ Sarah Witter June 10, 2024Pretty good but not great
· · Holland’s Southern Relax Tulip Tour
The dates of the tour were past the prime time for the tulips. This should have been made clear from the very beginning. Our guide had to turn around a few times because his directions were not clear. My bicycle seat was poorly set up. It needed adjusting every day. The gear levers were crooked and never fixed. The bicycles in general were not as good as I have seen on other tours.
- What was the date of your tour?
- May 8
- How many tours have you completed?
- 3
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- First-time bike tourists
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Holland
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★★★★★ Lit Cheong Chong June 15, 2024Trip was cancelled
· Tromso to Ersfjordbotn E-Bike Tour
My scheduled bike tour was cancelled at last minute as the tour guide had an accident. Hope he had recovered. I appreciate if you can give me my refund asap. Thank you
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★★★★★ Lee Chestnut June 17, 2024Great Scenery, History, and Acomommdations. Not much Support
· Rhine Bike Path: Mainz to Cologne
We enjoyed seeing the Rhine Valley and historic villages. Our accommodations were great and the food was great.
Unfortunately, the Rhine was near flood stage and much of the given route was flooded. After contacting the local operator for direction, I was told to find my own route or take a train, at my own expense.
We found our own way using Google maps and talking with other cyclists.
The main reason I use a tour operator is to have local support when difficulties arise. We didn't receive that support.
It seems the operator could come up with secondary routes that are safe and beautiful (which we came up with on our own) and supply them to their guests as needed.- What was the date of your tour?
- June 2024
- How many tours have you completed?
- 6
- Difficulty (actual vs. expected)?
- Somewhat harder
- Who is this tour suitable for?
- Solo travelers, Families with teens
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Germany
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★★★★★ Susan Radtke July 1, 2024First time with a company organized bike trip
· Dolomites to Trieste via Lake Bled at the Foot of the Julian Alps
My husband and I have done a fair amount of biking in the U.S. and in Europe and this was the first time we used a company to plan and support the trip. The good: Some of the hotels that were booked were terrific - especially in the more rural places. The navigation app when it worked was really useful and when it didn't work it seemed to be more of an issue with our phones than the app itself. There was confusion over the timing of our bus transfer over a mountain pass and the woman at the help center worked really hard to sort it out. Also, the luggage transfer was always efficient. The not so good: The bikes were pretty beat and heavy. We had to have one replaced. Although the directions said we would have at least one handlebar bag per room, we had none. Also, we understood that we would have a handlebar mount for a phone and would have brought one from home had it been more clear that we would not. The worst thing was our final day biking into Trieste. The route put us on a road that was absolutely harrowing - no shoulder at times, fast moving traffic including busses and trucks. It felt decidedly unsafe and I would never have put cyclists on such a route. So all in all, we had a good time and saw some beautiful country but moving forward we decided we would go back to planning our own trips where we have more control over the quality of the bikes and the route, plus obviously it's cheaper to do the planning yourself.
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★★★★★ joe eberly July 1, 2024Nice Ride
· Lake Constance Bicycle Path
This is a very easy ride with mostly flat land around a beautiful lake. We had e-bikes which made it very easy. Hotels all very nice, but no AC for hot weather. June can be risky with the weather. We had two days of five with steady rain. This is our 3rd trip with Bikes.com and was my lest favorite. We never met our local tour operator, even when we picked up our bikes. There was substantial flooding due to heavy rains and some road construction that we didn't know about until we came to it. It was at that time we had to figure an alternate route. A little heads up would have save a lot confusion, especially during our rainy days. On previous trips, the tour operator spent time going over the route with areas we needed to pay attention to. The fact that none of us spoke German didn't help in trying to understand road signs. The route is well marked but makings change from country to country, so pay attention.
- What was the date of your tour?
- Mid-June 2024
- How many tours have you completed?
- 3
- Difficulty (actual vs. expected)?
- Somewhat easier
- Who is this tour suitable for?
- First-time bike tourists, Families with teens
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Austria, Germany, Switzerland
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★★★★★ doedoe June 12, 2016Know what you are getting.
· · Amsterdam – Bruges by Bike and Boat – Princesse Royal
Mostly older folks (50 and up). Nice and comfortable ship. Not luxury. Small but adequate room, like any cruise room. Towels were rough/worn. Put out daily the following in the am scrambled eggs, bacon, bread, condiments, lunch meat to make your own lunch (tomatoes and cucumbers), fruit, greek yogert, cereal, coffee , tea, 1 bottle of water. Dinner food was excellent, no choices, given plates of food at dinner (including appetizer and desert), no seconds but it was adequate, nobody complained. Tea/coffee before dinner 4pm to 5pm and at breakfast but none after dinner like Americans usually do, but you could buy some at the bar. We took this cruise because they advertised that you would be given maps and directions if you wanted to do the route yourself rather than go with the guide. The guide discouraged this and said if you got lost the ship would leave without you if you were late. The directions were really not adequate to do it yourself. He was a bit rude at times throughout the trip. Consequently the pace was fast without time for pictures, seeing the sites, enjoying the scenery. Just a fast paced ride through beautiful scenery with occasional brief predetermined stops. The routes were very scenic but can't say I fully enjoyed them. Stressful to worry about losing the group if you stopped to take off your coat or take a picture. Rest of crew was very nice but very overworked. Not bad for the price but not what we were looking for and they should advertise more truthfully. Would not have done it if we had known. Also $50 extra for gluten free but not much extra was provided (just gluten free bread and I had to ask for it most days). Bring your own bread and save $50.
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★★★★★ Ginny50 June 8, 2016· · Neckar & Rhine Rivers by Bike and Boat
This was an enjoyable bike/boat tour. The crew and staff were very nice. The riding days were usually short and manageable. The rainy weather was an issue which made for slippery riding on cobblestones. Due to the rains the Neckar River was closed and our ship was diverted. The company handled the diversion to the best of their ability and these detoured riding days were okay. We ended up in the town of Speyer, which was our favorite stop of the entire tour. One major complaint was the rooms on the ship were very small. They did state that in the promotional information, but we were not expecting that tiny. Everyone complained about the tiny rooms. We just laughed and dealt with it but it did make for close quarters. If you travel in May bring rain gear!
- What was the date of your tour?
- May/June 2016
- How many tours have you completed?
- 3
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- Solo travelers, First-time bike tourists, Families with teens
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Germany
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★★★★★ Ginny50 June 8, 2016
A Challenging and Rainy Ride
· Lake Constance Bicycle Path
This was a good tour and we enjoyed the adventure, but I can honestly say I would not recommend it to a beginner. Many of the reviews said this was a good ride for beginners. My husband and I started riding 2 years ago so we are slow but steady riders. We rode the Danube path (Passau to Vienna) last year with no problems so this one sounded like a good tour for us.
We booked this ride based on the level 2 status and the few reviews we saw. In my opinion it is more of a level 3-4. The gently rolling hills were very steep on the first 2 days. It would have been easier with an e-bike but for beginners it was almost impossible with a regular bike. Most of the time the paths were paved but several sections were packed “gravel.” These paths were well maintained and easy, but often a bumpy ride. The biggest problem was these paths were not much more than 2 feet wide so if you are a slow rider you tend to collect 30 faster bikers behind you with no way to pass.
The Lake Constance cycle route is one of the most popular bicycle routes in Europe.
This just about sums it up - the most popular path in Europe. It was over-crowed almost to the point of being dangerous in many sections. We wondered about the high level of bike traffic during the month of May, until we were enlightened that we were enjoying “Pentecost Holidays” with the throngs of locals.
The bikes provided by the company were wonderful. I highly recommend this tour company/bike shop and crew. My husband was not happy with his first bike and they quickly swapped it out with no question.
When we received our tour documents we noticed one day stated that the ride was 35miles/55km. Most of those miles were on a shared road with cars - Not a dedicated bike path. Cars whizzing past you on a busy road is not fun for us. That day our bikes took a train ride! FYI - When I asked one of the tour guides if many people ditched this ride mid-way he did say that quite a few riders just gave up. I can see why!
Each hotel was fabulous. The rooms were lovely and the food excellent.
We really did enjoy this trip and we pushed ourselves more than we ever thought we could. We had 2 good days of seeing the lake and views, but missed seeing the beautiful scenery because of the incessant rain and many detours. Better rain gear will be on our wish list before we ride again. It was a challenge that we were proud to complete.- What was the date of your tour?
- May, 2016
- How many tours have you completed?
- 3
- Difficulty (actual vs. expected)?
- Much harder
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Austria, Germany, Switzerland
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★★★★★ Chloek1234 December 3, 2015
Interesting tour for the well-traveled individual
· Prague to Vienna via Cesky Krumlov
I went on this tour as a BikeTours.com staff member. I think that this tour has some wonderful highlights - Prague, Cesky Krumlov, but also is a bit monotonous. I enjoy riding in more varied scenery that this tour offered. However, the bike path network within the country is extensive (and I was impressed). The accommodations and food were basic to nice. The Czech people were very kind and down-to-earth. Our guide, Jitka, was always helpful and informative. This tour is consistently hilly and is a true level 3 in that sense. I would recommend this tour to a intermediate level cyclist, who is well traveled and wants to experience the less traveled side of Europe.
- How many tours have you completed?
- 2
- Difficulty (actual vs. expected)?
- Somewhat harder
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Austria, Czech Republic
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★★★★★ Canada November 4, 2015
A bit of a disappointment
· Lake Constance Bicycle Path
We booked the high end tour and in general were very pleased. Most of the hotels were lovely and located conveniently to the bike path. One exception was the Marina hotel we were sent to. We passed by beautiful villages but instead of staying in these lovely locations, we were sent to a marina where there no amenities nearby. We explored through the nearby campsite and located a restaurant much more reasonably priced than the marina hotel restaurant. When we had asked at the hotel about nearby restaurants, the hotel said there were no others nearby. It was also very noisy as they were working on the boats. Also we were disappointed with how little you actually got to bike along the lake. Being as this is a huge vacation area most of the lakefront had homes on them. So we were sharing the road much more than expected with often little or no views of the lake.
The bike tour company was great and the bikes were of a good quality (though with the bumpy terrain shocks would have been appreciated).A lovely touch was the beautiful room at the Hotel Halm in Constance where there was a bottle of wine waiting and a lovely corner room.
- How many tours have you completed?
- Three
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- First-time bike tourists
- Do you recommend this tour?
- No
- Countries included in this tour?
- Austria, Germany, Switzerland
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★★★★★ Two Michiganders November 4, 2015Lost in Translation
· Venice to Trieste and Istria
This was our fourth tour with Bike Tours and the first with an Italian outfitter. Maybe that's where the trouble started.
We're not novices to this kind of travel and expect to spend some time lost and wandering--that's okay--to some extent. The directions for this trip were oddly and sometimes poorly translated, and there were occasions that though we'd asked for the English version, the notes were in German. The sticker signage was missing and incorrect at several critical junctures--crossing into Croatia from Slovenia, for instance. I know we weren't the only people who missed it--others at the hotel mentioned the same confusion.
I think that this part of Italy isn't quite as used to cycling (fewer cycle paths) and there were long stretches where we were riding with heavy traffic on 50-70k speed roads. The last day was very hilly (we were aware of this) and included some long slogs through unmarked Croatian campgrounds/resorts which were not mentioned in the directions. Despite the directions, knowing that you needed to be near the sea for most of the trip was helpful.
Navigation being my only caution, this was a lovely and fun trip. The towns and sites along the way were quaint and it was relaxing when we were off the main roads. I appreciated the towns we stayed in, Sagittaria Concordia, Trieste and Piran were especially memorable for the sites and ambiance of each place. The ruins in Aguilia were amazing. The hotels were all excellent, breakfasts hearty and our bags were moved as promised.
I'd recommend this to someone, but with caution regarding navigation.- How many tours have you completed?
- Four
- Difficulty (actual vs. expected)?
- As expected
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Croatia, Italy, Slovenia
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★★★★★ Larry Mark Robbins 11 months ago
Hotels with Charm?
· Rhine Bike Path: Mainz to Cologne
As expected, the tour was beautiful, flat, and easy to follow. This is said to be the most scenic segment of the Rhine and I have no reason to doubt that. The bikes were excellent. We selected e-bikes, a first for me, that were useful since we encountered several cool days with a headwind. We chose the Charme category and travelled between seasons 2 and 3. Unfortunately, we were informed that four of the six hotels advertised were unavailable. Quote "Some of the hotels that were booked (due to availability) only offer Category A, however the highest room category was booked at all the Category A hotels. For Rüdesheim and Cologne we can offer a discount of 20,00 € per person/night." Ok, reasonable we thought and agreed. Here are how the switches worked out:
Mainz: H2 hotel: Brand new hotel, residential neighborhood but walkable to Old Town, overall nice. Room was good (clean & modern) tho not exceptional. More basic hotel than luxury hotel as Favorite Parkhotel appeared in pictures. Differential between the two hotels on Expedia for two nights is €80. No compensation offered.
Rudesheim: Central Hotel: As the name implies, central to tourist area. Room was Ok but not great. Certainly not "the highest room category was booked at all the Category A hotels" as promised. Breuer's Rüdesheim Castle, the brochure hotel, is €60 more expensive per night and pictures appear significantly more upscale. Compensated €40.
St Goar: Schlosshotel Rheinfels: This is the brochure hotel. Relais & Chateaux level hotel. Outstanding. Don't miss dinner in hotel dining room as sun sets.
Koblenz: Diehls Hotel: Located on the other side of the river from Koblenz but this was not a problem for us. Very fine hotel, received an upgraded room. Had an excellent dinner at hotel. Left the next morning from this side of the river. This was not either of the brochure hotels, but was excellent.
Bad Godesburg: Boutique Hotel Dreesen: This was the brochure hotel. Upscale as expected in a beautiful neighborhood. Restaurant Rheinzeit nearby should not be excluded.
Cologne: Hotel Eden am Dom: Top notch location next to cathedral and other tourist sites but just OK hotel. No upgraded room. At least €40 per night cheaper than the advertised Steigenberger per their own individual websites x 2 nights = €80. Given €40 compensation. Again, nothing wrong with this hotel, but not the experience advertised and not adequately compensated. Life isn't perfect but given this was mid-September, there were shortcomings.
NB: The ICE train returning from Koln to the Frankfurt airport is not the Hauptbahnhof next to the cathedral. That train leaves from the Messe/Deutz Bahnhof across the river. SHOW MORE
- Countries included in this tour?
- Germany
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★★★★★ David Turner 11 months agoBeautiful Scenery, Too Many Busy Roads
· Emerald Tour of Slovenia’s Gems
This was our sixth European cycle trip and the first one that we felt the description of was misleading. The information indicated that 80% of the route was on country roads. To us that means small quiet roads that go through villages with infrequent cars or farm equipment. We found that far too often we were cycling on secondary roads with fast moving cars, trucks and buses and no shoulder. There were several close calls with cars passing us on curves. We expect traffic entering and leaving cities, but this was stressful and unpleasant. The few designated bike lanes and small roads were fine and made for enjoyable cycling.
There was severe weather forecast for the first day of our ride. We, and some other cyclists expressed concern about the weather to the representative that we met prior to the start of the ride. He absolutely downplayed our concerns at our first meeting and also the morning we were to begin when the rain was torrential. Wisely we decided to take the train to a station close to our destination. We still got drenched getting to and from the station. The other four cyclists tried to ride and had to be rescued after 10 km. Luckily some very kind people helped them out.
The Guibo navigation system worked well, however on one cycle day, the route ended 15 km. from our hotel. We had to self navigate the rest of the route. We managed, but there was a bit of stress figuring out the best route with the least amount of traffic. A less experienced group could have found themselves in a difficult situation.
The scenery, the people and the food were all good, but we would not recommend this ride to others. We realize that weather is out of anyone’s control, but we felt our concerns were taken lightly and the advice given was poor.
- What was the date of your tour?
- September 2024
- How many tours have you completed?
- 6
- Do you recommend this tour?
- No
- Countries included in this tour?
- Slovenia
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★★★★★ James Hutcherson 11 months agoFlood of decades
· · Danube Delights: Biking through Four Countries
Can’t change the weather. Boat crew and food was excellent. Everyone tried their best to make the trip as good as they could. Kudos to all involved. Bikes were excellent and well maintained.
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★★★★★ PAULINE MOENCH 11 months ago
TRIP OF DREAMS THAT FELL FAR SHORT
· · Danube Delights: Biking through Four Countries
Not much to say here since our boat never left the dock. Our host, Lesley, was a peach and completely competent. If not for him, we would have left on day two. My biggest disappointment was only having bus tours to Budapest and Bratislava. I would have appreciated a little creativity added in to take us to a couple more places. The tour people were awful with their communication, telling us for three days in a row that we might leave when we knew we were going nowhere. The crew was great, the food was not the greatest, but no complaints. I have a special diet that they were over the top accommodating of. You drastically need to improve your beverage packages—not enough provided for the $$$ we paid up front. 498 euros for the two of us when we wound up spending most of our day off the boat was out of line. If we had been cycling every day, I would not have purchased a package, considering you did not include what are everyday cocktails in the USA, like Manhattans.
For the rooms, rather than having that dopey pull-out at the end of the bed, leave that area under the bed open for luggage storage. Also, get rid of the carpet. Beds were very comfortable. We would have liked to have left our sliding door open a bit. Some kind of stop at the base so they can be open six or eight inches would have been appreciated. I’m sure the daily bike routes would have been great if we had been able to utilize them.
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★★★★★ Anne Temple 11 months agoBeautiful but given bike with defective wheel and inadequate spares/pump
· Innsbruck to Salzburg: Through the Alps Along River Cycle Trails
The ride is beautiful, hotels very comfortable with pleasant employees and great breakfast. Our rating would be higher except for our experience with one bike and the repair kit provided by the operator in Innsbruck. Also, if you are not familiar with Garmin, be sure you have a good alternative.
We had two flats in the same place on the inner seam of the back tire. We understand that tire changes were our responsibility and were prepared to handle them. We were provided with only one spare, no co2 cartridge because the operator was out of the attachment needed to use them, and a small inefficient pump. The advice given to us if we were to get a flat was to change the tire, pump it up as best we could with the inefficient pump and then go to a service station where we could then fill the tire up to its required PSI. This is a rural route with few service stations and much time was wasted.
The morning after the first flat we spent a couple of hours locating a bike shop that was open (tried 3) that had the right size spares. In addition we purchased a better pump which we were very glad to have with the second flat. That second flat occurred on the ride to Lofer. A biker who helped us noted that we didn’t have enough tread (profile) on the tires and we were lucky we hadn’t had rain.
Helmut was unable to provide a different bike for the last leg into Salzburg. Rather than spending the time finding a new back tire to buy and thus getting a much later start that we were comfortable with, we elected to take transport to Salzburg.
A special thanks to Helmut for his responsiveness and assistance.
- What was the date of your tour?
- September 2024
- Countries included in this tour?
- Austria
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★★★★★ Bob Sterndale 11 months agoBeautiful trip but problems
· Tauern Bike Path (Krimml-Passau)
The scenery was breathtaking, the bike paths mostly fine but with seriously difficult and dangerous exceptions, the hotels very pleasant and the e-bikes fine with one exception.
The trip started on the wrong foot at the first hotel: Hotel Krimml Fälle. We were assigned a room with no heat (as were others) on a cold day. After two hours of lame diversions and excuses, while we sat in the lobby to keep warm, we were given a heated room. In all other respects the hotel and restaurant were fine.
Getting to Krimml is a bit confusing. OBB will sell you a train ticket (from Salzburg for us) all the way to Krimml. The trip involves a narrow-gauge train from Sell am See to Mittersill hbf (end of line) and a bus trip from Mittersill to Krimml. There is a bus stop in the middle of Krimml village, steps from our hotel.
The first day of biking were delightful. The hotel in Sell am See was beyond our expectations.
The second day of biking started well but we encountered a long section of closed trail. We were in a narrow valley with little development. The only parallel path was a shoulder-less two-lane highway with plenty of high-speed traffic, not an acceptable bike route. Trees and brush had been trimmed along the nice paved bike path recently. All the slash had been left on the path, for 2 or 3 days from its appearance. We picked our way through the mess for maybe a couple kilometers. Then we came to a section with blown down trees obstructing the path, another ½ to 1 Km. Getting through this required some bushwhacking with the heavy e-bikes. Not fun.
Day three of biking was fine until we came to a flooded underpass on the outskirts of Salzburg. We needed to cross the A1 highway to get to Salzburg. A bad storm a few days before had caused numerous problems across Austria. We did find an alternate route but advance knowledge would have saved us a few Km of pedaling.
Day 4, however, brought us to highway biking. As we approached the village of St. Radegund we were directed onto a busy, shoulder-less two-lane road for a steep ascent of a kilometer or more. It was a strenuous ride even with the e-bikes. Your web sites offers this description of the tour:
“The tour route is mainly on dedicated bicycle paths (about 80% of the time). The remainder of the tour is on quiet roads and dirt or gravel roads. This tour is suitable for families with children.”
This stretch alone disqualifies the tour as a family-safe route. The experience continues:
A short distance beyond the scary hill climb is a 5.2 Km stretch of riding on the same road. The tour map shows this section as a bike path on the side of the road pavement. The “bike path” in this area is about 18” wide, separated from the high-speed traffic by a 4” wide white stripe. Narrative direction for this day’s route were not helpful, signage was poor, the “pink” house referred to is now yellow.
The unpleasant day was capped by a steep climb to the hotel in Burghausen. Pushing a heavy e-bike up a hill doesn’t work! You need to pedal it up so that it assists with its own heavy weight.
Day 5 brought us to Bad Fussing. This day was mostly uneventful. Directions to the hotel in Bad Fussing were vague, calling for riding 4 Km on a busy road with no shoulder. Instead, we found a bike path at the German side of the bridge that led right in to downtown Bad Fussing. The directions should include this route. Plan your day to allow an hour or two at one of the baths, you will be glad you did!
Day 6 was uneventful, mainly along the Inn River to Passau.
One e-bike problem: the rear disc brake on one of the 4 bikes was useless, apparently the brake pads were worn away (bikes had coaster brakes too). In all other respects bikes were fine. Battery capacity was generous. I think the lowest reserve at the end of any day for any of us was 50%.
An otherwise delightful trip was marred by surprise bike path closures and stretches of unsafe highway biking. This is not for children. The scenery was awe inspiring. Hotels were good to excellent. E-bikes were good except for one problem that didn’t spoil the trip.
We would have wished for more current information on bike path conditions from the local partner. We provided reports to them of closed paths as we encountered them.
Your tour description misrepresents the conditions of the route. We would not have booked the trip if had been accurately described. SHOW MORE -
★★★★★ Mary Schmidt 11 months ago
Unable to review as the Vivienne never left port in Vienna - Please contact me. I would have loved to have been able to review.
· · Danube Delights: Biking through Four Countries
Dear Team at BikeTours.com,
I hope you all are doing well. I am writing regarding my recent river cruise, Danube Delights aboard the Vivienne on September 15, which unfortunately was impacted by flooding, causing the cancellation of several key ports of call and remained docked in Vienna for 7 nights. While I understand that weather conditions are beyond anyone’s control, missing out on many destinations left me disappointed, as I had been looking forward to the full experience. My husband and I had been planning this for over a year and celebrating our 40th Wedding Anniversary.
Our cruise director did his best to keep the passengers entertained and informed but was getting very mixed messages from someone. It started the first day in Passau with the hired transportation did not have a concrete deportation location. It was 2:30pm before we were even contacted to tell us to go to the bus station and we would be transported to Vienna. After boarding the Vivienne we were told that we would be docked in Vienna for a couple of days and for those interested we could take the bus to Budapest and Bratislava on the next two days. It was a very long bus ride but a nice trip to both.
Starting on Wednesday, day 3, we were then told we MAY leave every evening, so we needed to be back on boat at 5 or maybe a different time and were not able to take any extended excursions due to the possibility of debarking. Thursday we were led to believe we may leave later in the night. Then Friday, we were instructed to be back on the boat at 11:00 am because we might leave. It was determined after we came back that we were not going to be able to leave. We would have loved to have taken the train to visit another location Wednesday - Friday. The last day, Saturday, was the worst, we had to sit on the boat because there would be announcements at 9:00 am, then stay on because we might leave at 11:00am, then wait again until after 1:00pm and then there was a decision to let us off. It was obvious the boat wasn’t going anywhere due to the 24 hours it would have taken to cruise back to Passau and there was another cruise scheduled. Also, we were extremely far back in the line of boats that would have moved before us.
Given these unforeseen circumstances, I am inquiring about a future cruise credit (FCC) toward another cruise or a refund. We were so excited to do our first River cruise as a way to travel and have the ability to bicycle and I would love the opportunity to schedule another boat/bike cruise and fully experience the journey.
I appreciate your understanding and consideration of this request, and I look forward to your response.
Sincerely,
Mary Schmidt- What was the date of your tour?
- September 15, 2024
- How many tours have you completed?
- This would have been our first but can't count due to not leaving port.
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- First-time bike tourists, Solo travelers, Families with teens
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Austria, Germany, Hungary, Slovakia
