Austrian Alps Bike Tour Reviews page 10
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★★★★★ Anne Temple
Beautiful but given bike with defective wheel and inadequate spares/pump
Innsbruck to Salzburg: Through the Alps Along River Cycle Trails
The ride is beautiful, hotels very comfortable with pleasant employees and great breakfast. Our rating would be higher except for our experience with one bike and the repair kit provided by the operator in Innsbruck. Also, if you are not familiar with Garmin, be sure you have a good alternative.
We had two flats in the same place on the inner seam of the back tire. We understand that tire changes were our responsibility and were prepared to handle them. We were provided with only one spare, no co2 cartridge because the operator was out of the attachment needed to use them, and a small inefficient pump. The advice given to us if we were to get a flat was to change the tire, pump it up as best we could with the inefficient pump and then go to a service station where we could then fill the tire up to its required PSI. This is a rural route with few service stations and much time was wasted.
The morning after the first flat we spent a couple of hours locating a bike shop that was open (tried 3) that had the right size spares. In addition we purchased a better pump which we were very glad to have with the second flat. That second flat occurred on the ride to Lofer. A biker who helped us noted that we didn’t have enough tread (profile) on the tires and we were lucky we hadn’t had rain.
Helmut was unable to provide a different bike for the last leg into Salzburg. Rather than spending the time finding a new back tire to buy and thus getting a much later start that we were comfortable with, we elected to take transport to Salzburg.
A special thanks to Helmut for his responsiveness and assistance.
- What was the date of your tour?
- September 2024
- Countries included in this tour?
- Austria
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★★★★★ Carol Bly
Not what hoped for. Poor directions. Unsafe routes and not well marked.
Tauern Bike Path (Krimml-Passau)
Loved quiet rides in country and thru villages but dangerous conditions were not marked due to recent storms. We should have been notified and got onto dangerous routes.
- What was the date of your tour?
- September 2024
- How many tours have you completed?
- 1
- Difficulty (actual vs. expected)?
- Somewhat harder
- Do you recommend this tour?
- No
- Countries included in this tour?
- Austria, Germany
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BikeTours.com staff reply from jan
Thank you for your feedback, and we sincerely apologize for the disruptions you experienced during your trip. The recent 100-year storm was an unprecedented event that affected thousands of travelers across the region, and we regret that it impacted your adventure.
We always strive to provide the best experience possible, and it is disheartening when factors beyond our control prevent us from doing so. Please know that our team worked tirelessly to ensure the safety and well-being of all our guests during this unexpected situation.
Thanks for your business and we hope you'll travel with us again.
Jan
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★★★★★ diane g
Salzburg to Salzburg has fantastic scenery but directions provided are unbelievably poorly developed
Tauern Bike Path (Salzburg-Salzburg)
Salzburg to Salzburg over 6 days is higher than a level 2. The terrain is hilly. I do not recommend this self guided tour because the german-speaking outfits they contract with provide totally inadequate self-guiding instructions. They do not know what a cue sheet is. They do not provide any directions as to north, south, east, west; they do not provide any street names. AND, the directions in English are very obviously translated very poorly from the German. In addition, there is no way to find your hotel once off the bike path. You have to depend upon good route finding skills for this hotel finding as well as the entire trip. We had this same experience with bike tours.com 7 years ago and thought they might have gotten better at directions. We gave bike tours feedback at that time, and our friends gave feedback on their german-speaking directions on their self-guided tour, and nothing changed. Hence I am writing this review without making a customer complaint becaue I do not believe bike tours will fix this problem. AND, THIS TOUR REQUIRES ONE TO CONSULT 3 SETS OF INSTRUCTIONS THROUGHOUT THE TRIP. 2 sets of friends had exactly the same experience. 2 stars are for getting our luggage to each hotel before we arrived; and the hotels were gracious and accommodating.
- What was the date of your tour?
- September 2016
- How many tours have you completed?
- 6
- Difficulty (actual vs. expected)?
- Somewhat harder
- Do you recommend this tour?
- No
- Countries included in this tour?
- Austria
-
★★★★★ Kenneth Moffat
The scenery was great the bike company very poor
Innsbruck to Lake Garda Across the Southern Slopes of the Alps
The bikes should be delivered to the hotel we are assigned to.
No one reviewed the tour nor did we get a bike fitting.
The group should all stay in the same hotel. We do not want separate hotels.
There was more than one occasion when the hotel did not have all of us booked in the hotel.
The bike tools were not adequate to fix some of the bike issues we had.
None of us would use this company again.
I should mention the liaison person Penelope was very nice.
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