Germany  Bike Tour Reviews

  • Danube Family Tour
    (1/5) Mama May 22, 2016

    Danube family bike tour???

    · Danube Family Tour 7 Nights

    This trip did not turn out to be anything like we expected. Although the hotels and the scenery were beautiful the support from The Bike Company was useless. When a child with a temp of 104 needed a hospital they had no suggestions on where to go or how to get there. The maps they provided were useless and the directions given to us on the first night we're completed in about 20 minutes. The bikes were inconsistent some had water bottle holders some not. The day at the spa although nice contain total nudity. American children aren't used to that. The Farm Hotel turned out to be 3 goats. The bike ride into Venice was four miles of City biking. bike trails in Vienna are gorgeous but not particularly child friendly. The Danube bike paths all though lovely contained many areas where the speed limit was 70 kilometers an hour. We had seven and 10 year old children riding.The bike support was not given by the tour company but by another tour company. Support really meant they just transported our luggage. This would have been a beautiful ride for adults and teenagers. Not young children. the maps need to be completely redone.

    How many tours have you completed?
    8
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    Families with teens
    Do you recommend this tour?
    No
    Countries included in this tour?
    Austria, Germany
    • 1/5 Value
    • 3/5 Included meals
    • 2/5 Bikes + equipment
    • 4/5 Hotels or boat
    • 5/5 Scenery
    • 1/5 Ease of navigation
    • 3/5 Tour documents
    • 1/5 Local tour company services
    • 2/5 Route selection
  • Danube Bike Path
    (1/5) Richard Severson 11 months ago

    Very dissatisfied

    · Danube Bike Path 8 Nights (Upscale Lodging)

    Our trip was shortened due to previous rains which had damaged the trail and sections were closed. We were not informed of this issue until we had been biking for two days. We were unable to ride the final two days as the trail was closed.
    We should have been notified of this situation prior to our leaving home. We would have cancelled the trip (we had trip insurance) and rebooked for next year. VERY disappointed in the way this information was withheld from us. It is a clear case of the bike touring company looking out for themselves and totally disregarding us, the customer.
    Also, one member of our party had to cancel due to medical reasons. This information must not have reached the provider as 4 bikes were delivered and all hotels were expecting 4 people.

    Countries included in this tour?
    Austria, Germany
  • Danube Bike Path
    (1/5) John Zimmerman 11 months ago

    Washout

    · Danube Bike Path 7 Nights (Classic)

    So I picked the worst possible week to do this, the trip was canceled by the tour company after 2 days because of flooding. I'm still waiting to hear from them. The bike was very nice, it had fenders, which came in handy in the steady rain I biked in the 2 days I was on the tour. The path was well marked, almost all that I was on was paved. One downside was because of the rain, the restaurants along the trail were closed, so when I most needed a hot drink, none were to be found. I couldn't use the turn by turn app because of the rain, but the trail guide book was very nice, and the directions were easy to follow. Conclusion, September is not a good month to do this, it was around 50 degrees the entire time I was on the cycle path. I want to attempt this again, there is a 99 percent chance that the weather will be better.

    What was the date of your tour?
    September 2024
    How many tours have you completed?
    this was the first one
    Difficulty (actual vs. expected)?
    Much easier
    Who is this tour suitable for?
    First-time bike tourists, Solo travelers, Families with teens, Families with young kids
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Austria, Germany
    • 1/5 Value
    • 4/5 Hotels or boat
    • 2/5 Scenery
    • 4/5 Ease of navigation
    • 5/5 Tour documents
    • 1/5 Local tour company services
    • 4/5 Route selection
  • Tauern Bike Path
    (2/5) Carol Bly 11 months ago

    Not what hoped for. Poor directions. Unsafe routes and not well marked.

    · Tauern Bike Path (Krimml-Passau)

    Loved quiet rides in country and thru villages but dangerous conditions were not marked due to recent storms. We should have been notified and got onto dangerous routes.

    What was the date of your tour?
    September 2024
    How many tours have you completed?
    1
    Difficulty (actual vs. expected)?
    Somewhat harder
    Do you recommend this tour?
    No
    Countries included in this tour?
    Austria, Germany
    • 3/5 Value
    • 3/5 Included meals
    • 3/5 Bikes + equipment
    • 3/5 Hotels or boat
    • 4/5 Scenery
    • 2/5 Ease of navigation
    • 2/5 Tour documents
    • 2/5 Local tour company services
    • 2/5 Route selection
  • Danube Bike and Boat
    (2/5) frank vaughan 10 months ago

    More of a boat trip than a bike trip

    · · Danube Discovery: Bike and Boat through Enchanting Capitals

    We have been on 4 boat and bike tours. This was not a favorite. The boat company charges additional fees for anything- $15 daily fee for internet, $3.50 for a bottle of water, and $5+ for alcohol. They cover a long distance on the boat, so you do not have much time to ride the bike. When you do, it is a stringent timeline- off the ship at 9 am and meet the boat at 2:30 or you will miss the boat. It does not give you much time to look around. They have strictly enforced assigned seating at breakfast and dinner so it minimizes the chances of meeting other people. The guide was not very nice and did not ride the trails. They were covered in places with 4-6 inches of mud from the recent flooding and many were unrideable. Then the guide got mad when we returned to the boat covered in mud. The extra tours they sell were expensive and ok, but the guide on the Vienna tour left 2 of our group behind so they had to find their way back. The maps provided were ok, but somewhat confusing, and the briefing by the guide was rushed and not helpful. It's a German boat with German food and lots of retired Germans. There is nothing wrong with that, but many of them did not go on the rides described but just used the trip as a cheap river trip with some side rides.

    What was the date of your tour?
    October 2024
    How many tours have you completed?
    6
    Difficulty (actual vs. expected)?
    Much easier
    Who is this tour suitable for?
    First-time bike tourists
    Do you recommend this tour?
    No
    Countries included in this tour?
    Austria, Germany, Hungary, Slovakia
    • 2/5 Value
    • 2/5 Included meals
    • 5/5 Bikes + equipment
    • 4/5 Hotels or boat
    • 4/5 Scenery
    • 3/5 Ease of navigation
    • 2/5 Tour documents
    • 1/5 Local tour company services
    • 1/5 Route selection
    • 1/5 Guides (if applicable)
  • Danube Bike Path
    (2/5) Debra Miller September 27, 2023

    A Bit Disappointing

    · Danube Bike Path 7 Nights (Classic)

    Cycling along a paved path along the Danube was relaxing for our group of four. Day three was truly beautiful with cobblestone roads and colorful houses in the villages. Wish we had gone earlier in the year as many restaurants and shops were closed for the season.

    What was the date of your tour?
    September 2023
    How many tours have you completed?
    4
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    First-time bike tourists
    Do you recommend this tour?
    No
    Countries included in this tour?
    Austria, Germany
    •  (photo by Debra Miller)
    •  (photo by Debra Miller)
    •  (photo by Debra Miller)
    •  (photo by Debra Miller)
    •  (photo by Debra Miller)
    •  (photo by Debra Miller)
    • 2/5 Value
    • 4/5 Included meals
    • 2/5 Bikes + equipment
    • 3/5 Hotels or boat
    • 2/5 Scenery
    • 4/5 Ease of navigation
    • 3/5 Tour documents
    • 1/5 Local tour company services
    • 3/5 Route selection
  • Danube Bike Path
    (2/5) May July 15, 2023

    First family cycling trip completed!

    · Danube Bike Path 8 Nights (Upscale Lodging)

    Overall a satisfactory trip! The GPS is very useful for navigation. The hotels are great! Just on first day, we find that 2 of the 4 bikes are not fit. We have enter our age and height and has not been told specifically what kinds of bikes will be assigned. I found that they just give standard bikes for adult female and male disregard our height and age (Asians in average are shorter than Westerners.) The person, Robert, arrived for “bike fitting” was not helpful at all. He suggested my daughter to cycle 30km to their bike shop to change bike. When we asked him to call customer service, he said he didn’t have Wi-Fi. So, Eurobike send a staff without communication methods to help customers’ solve problems? Finally, Robert had to use my phone to call the CS number. And in the phone, he said we are “bla, bla, bla.” Is it the customers cannot voice their requests, even the bikes are not fit and customers have to take the risk of getting hurt or accident? and seems to Robert, customers’ requests are “bla, bla, bla..” And customers need to take the riding risk to go 30km to change bike? Later he mentioned it may need to charge EUR 50 per bike change if need to switch bikes in Passau. I have emailed biketour and I am grateful that next day the 2 bikes were changed without additional charges. In second day, Simon is much more helpful. Simon helps us do the testing & it works. Simon is v polite and helpful. Passau is the starting point of Danube cycle path. I feel strange that the outsource company does not have a bike rental centre there. This is our first family cycling trip and it did create stresses at the beginning. The outsource company probably need to have better communication with biketour.

    What was the date of your tour?
    July 2023
    How many tours have you completed?
    First bike tour
    Difficulty (actual vs. expected)?
    Somewhat harder
    Who is this tour suitable for?
    First-time bike tourists
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Austria, Germany
    • 3/5 Value
    • 3/5 Included meals
    • 2/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 4/5 Scenery
    • 4/5 Ease of navigation
    • 4/5 Tour documents
    • 2/5 Local tour company services
    • 4/5 Route selection
  • (2/5) Shirley Santucci 10 months ago

    Disappointed

    · Danube Bike Path 8 Nights (Upscale Lodging)

    Total lack of communication in not informing us that our biking would end 2 days early, which meant missing out biking through the Wachau valley . When I contacted Bike Tours that my husband was ill and could not make the trip. I should have been informed then that there were changes to the scheduled tour. The welcome meeting & bike fitting was a joke. There was absolutely no value in that 15 minute meeting. I had to adjust the handle bars myself and struggle through removing the battery for charging at the 1st two hotels that did not offer charging in the bike storage area. The electric bike itself was very good quality and comfortable to ride. The printed trip itinerary was easy to follow but did not offer much in the way of "do not miss" highlights along the way. In my opinion, only three of the hotels were worth the upscale category. I would not recommend this bike tour for anyone that has experienced quality bike tours previously.

    What was the date of your tour?
    September 26 to October 3
    How many tours have you completed?
    three
    Difficulty (actual vs. expected)?
    Much easier
    Who is this tour suitable for?
    First-time bike tourists
    Do you recommend this tour?
    No
    Countries included in this tour?
    Austria, Germany
    • 2/5 Value
    • 4/5 Included meals
    • 5/5 Bikes + equipment
    • 3/5 Hotels or boat
    • 2/5 Scenery
    • 4/5 Ease of navigation
    • 4/5 Tour documents
    • 1/5 Local tour company services
    • 2/5 Route selection
  • Strasbourg to Mainz
    (2/5) pmcmanamon September 21, 2018

    Tour instructions were outdated, and hard to follow

    · Strasbourg to Mainz: Imperial Cities and Charming Landscapes Along the Rhine

    The cities we visited were great, and so were the hotels. I was warm, so air conditions would have been nice, but not a big deal. The tour instructions consisted of a generic book with instructions, and a generic set of maps. The maps were not that detailed. When the maps disagreed with the instructions the maps were right. The signage along the routes changed since they made the instructions . We were told to look for a large E along European bike paths, but it appears to have been replaced by a circle with 15 inside it, i guess for the # of countries in the EU. The bikes were great. The luggage was always delivered on time. I downloaded a Eurobike app to help with the directions, but it did not work well. In order to update my positions I had to quit the app, and restart it. The Biketours people did suggest a new app, RidewithGPS, that worked much better. Because they did not have cues the pass could not tell me ahead of a turn, but it did tell me if we go off course.
    I think the local tour company, Eurobike, needs to update their instructions. I also would appreciate if they made unique instructions for each tour. The instructions start and end at a city center. When we got close I would use google maps to find the hotel directly, rather than going to the city center and then to the hotel. My ideal would be a unique set of instructions for a tour, with small maps above or below each instruction. We have had that with other tours, but different providers. On this tour I could not mount my instructions and maps so I could see both while riding, I picked the instructions. In some cases they recommend stopping at a certain place for lunch, but you cannot see if from the tour route, and there is no map to locate it.

    What was the date of your tour?
    Sept 15,2018 start date
    How many tours have you completed?
    this is the 4th
    Difficulty (actual vs. expected)?
    As expected
    Do you recommend this tour?
    No
    Countries included in this tour?
    France, Germany
    • 3/5 Value
    • 4/5 Included meals
    • 4/5 Bikes + equipment
    • 4/5 Hotels or boat
    • 3/5 Scenery
    • 1/5 Ease of navigation
    • 1/5 Tour documents
    • 4/5 Local tour company services
  • (2/5) Christopher Blair September 17, 2022

    Strasbourg - Mainz

    · Strasbourg to Mainz: Imperial Cities and Charming Landscapes Along the Rhine

    It was okay.
    First day, bags were not picked up. Had to call. Delivered after dinner time. Expected some explanation or perhaps an apology. Nothing.

    What was the date of your tour?
    Sept 2022
    Difficulty (actual vs. expected)?
    Much easier
    Do you recommend this tour?
    No
    Countries included in this tour?
    France, Germany
    • 3/5 Value
    • 2/5 Bikes + equipment
    • 4/5 Hotels or boat
    • 3/5 Scenery
    • 1/5 Ease of navigation
    • 2/5 Tour documents
    • 1/5 Local tour company services
    • 1/5 Route selection
  • Rhine Bike Path
    (2/5) Jim Brewer September 25, 2018

    Mainz to Cologne

    · Rhine Bike Path: Mainz to Cologne

    The Rhine Valley was beautiful. The hybird bikes were very good. Maps and directions for the tour were very poor at best. Extremely difficult to find Hotels and the key sights mentioned by the tour. We experienced extremely high temperatures but had A/C most nights. The night without A/C resulted in very little sleep and NO biking the next day. The night that they shut off the A/C in the middle of the night resulted into a lot of lost sleep. Bottom line even with average high temperatures you need A/C every night and all night long.
    Others on the same tour with the same maps etc also had difficulties finding the Hotels each evening.

    What was the date of your tour?
    22 Jul 18--28 Jul 18
    How many tours have you completed?
    1
    Difficulty (actual vs. expected)?
    As expected
    Do you recommend this tour?
    No
    Countries included in this tour?
    Germany
    • 1/5 Value
    • 4/5 Included meals
    • 5/5 Bikes + equipment
    • 2/5 Hotels or boat
    • 5/5 Scenery
    • 1/5 Ease of navigation
    • 1/5 Tour documents
    • 2/5 Local tour company services
    • 3/5 Route selection
  • Danube Four Countries
    (2/5) MM 11 months ago

    Flood Trip

    · · Danube Delights: Biking through Four Countries

    We were bussed from Passau to Vienna to meet the boat, which never left port for the week due to flooding. All week we were told their was a possibility of leaving port, so there were days we had to stay around the boat to wait for details, which hampered our daily plans. It would have been better to just tell us up front we would be there all week, so our plans for the day could be made.
    The cruise director did everything he could to make the trip memorable, which is was, with the constraints he had.
    Breakfast's were fabulous, lunches provided were good! Dinners were a little lacking, but adequate. Drinks were fine, but more options for daily drink tickets would have been appreciated. The Vivienne was beautiful!

    What was the date of your tour?
    September 2024
    How many tours have you completed?
    1
    Difficulty (actual vs. expected)?
    Much easier
    Who is this tour suitable for?
    First-time bike tourists
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Austria, Germany, Hungary, Slovakia
    • 2/5 Value
    • 3/5 Included meals
    • 4/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 1/5 Scenery
    • 1/5 Ease of navigation
    • 4/5 Tour documents
    • 4/5 Local tour company services
    • 3/5 Route selection
    • 5/5 Guides (if applicable)
  • Lake Constance Bike Path
    (3/5) Mychelle October 29, 2019

    Do Your Research

    · Lake Constance Bicycle Path (Upscale Lodging)

    My husband and I did the Lake Constance Self Guided bike tour. When we arrived at our hotel we dropped off our bags and we took a taxi to the bike company to pick up our bikes (per our instructions). We were greeted by a man that spoke only German. The maps and instruction he gave us were not clear (some of them were in German as well). The monitor on the bike was not in English (he got a translator over the phone to help him change it). I had upload the suggested Bike app on my phone ahead of time with the trail map but it would not work once we arrived. The first 24 hours of our trip did not go smooth (prior to our ride). I ended up going to the Visitor's Center in town and found someone that spoke English to walk me through the route. I got a much better trail map from them as well. Once we got through the hump of what we felt was very poor planning on the part of this company everything else went well. The hotels were wonderful, the bike trail was breathtaking, the weather was mostly sunny (a little rain) and the trail is well marked. I emailed this company during our trip to let them know about our problems and they were little help.

    What was the date of your tour?
    June 2019
    How many tours have you completed?
    2
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    Solo travelers, First-time bike tourists, Families with young kids, Families with teens
    Do you recommend this tour?
    No
    Countries included in this tour?
    Austria, Germany, Switzerland
    • 4/5 Value
    • 4/5 Included meals
    • 5/5 Bikes + equipment
    • 4/5 Hotels or boat
    • 5/5 Scenery
    • 1/5 Ease of navigation
    • 1/5 Tour documents
    • 1/5 Local tour company services
    • 5/5 Route selection
  • Danube Four Countries
    (3/5) James Hutcherson 11 months ago

    Flood of decades

    · · Danube Delights: Biking through Four Countries

    Can’t change the weather. Boat crew and food was excellent. Everyone tried their best to make the trip as good as they could. Kudos to all involved. Bikes were excellent and well maintained.

    Countries included in this tour?
    Austria, Germany, Hungary, Slovakia
  • Lake Constance Bike Path
    (3/5) Canada November 4, 2015

    A bit of a disappointment

    · Lake Constance Bicycle Path

    We booked the high end tour and in general were very pleased. Most of the hotels were lovely and located conveniently to the bike path. One exception was the Marina hotel we were sent to. We passed by beautiful villages but instead of staying in these lovely locations, we were sent to a marina where there no amenities nearby. We explored through the nearby campsite and located a restaurant much more reasonably priced than the marina hotel restaurant. When we had asked at the hotel about nearby restaurants, the hotel said there were no others nearby. It was also very noisy as they were working on the boats. Also we were disappointed with how little you actually got to bike along the lake. Being as this is a huge vacation area most of the lakefront had homes on them. So we were sharing the road much more than expected with often little or no views of the lake.
    The bike tour company was great and the bikes were of a good quality (though with the bumpy terrain shocks would have been appreciated).

    A lovely touch was the beautiful room at the Hotel Halm in Constance where there was a bottle of wine waiting and a lovely corner room.

    How many tours have you completed?
    Three
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    First-time bike tourists
    Do you recommend this tour?
    No
    Countries included in this tour?
    Austria, Germany, Switzerland
    • 3/5 Value
    • 3/5 Bikes + equipment
    • 3/5 Hotels or boat
    • 3/5 Scenery
    • 4/5 Ease of navigation
    • 3/5 Tour documents
    • 4/5 Local tour company services
    • 4/5 Route selection
  • (3/5) Ginny50 June 8, 2016

    A Challenging and Rainy Ride

    · Lake Constance Bicycle Path

    This was a good tour and we enjoyed the adventure, but I can honestly say I would not recommend it to a beginner. Many of the reviews said this was a good ride for beginners. My husband and I started riding 2 years ago so we are slow but steady riders. We rode the Danube path (Passau to Vienna) last year with no problems so this one sounded like a good tour for us.
    We booked this ride based on the level 2 status and the few reviews we saw. In my opinion it is more of a level 3-4. The gently rolling hills were very steep on the first 2 days. It would have been easier with an e-bike but for beginners it was almost impossible with a regular bike. Most of the time the paths were paved but several sections were packed “gravel.” These paths were well maintained and easy, but often a bumpy ride. The biggest problem was these paths were not much more than 2 feet wide so if you are a slow rider you tend to collect 30 faster bikers behind you with no way to pass.
    The Lake Constance cycle route is one of the most popular bicycle routes in Europe.
    This just about sums it up - the most popular path in Europe. It was over-crowed almost to the point of being dangerous in many sections. We wondered about the high level of bike traffic during the month of May, until we were enlightened that we were enjoying “Pentecost Holidays” with the throngs of locals.
    The bikes provided by the company were wonderful. I highly recommend this tour company/bike shop and crew. My husband was not happy with his first bike and they quickly swapped it out with no question.
    When we received our tour documents we noticed one day stated that the ride was 35miles/55km. Most of those miles were on a shared road with cars - Not a dedicated bike path. Cars whizzing past you on a busy road is not fun for us. That day our bikes took a train ride! FYI - When I asked one of the tour guides if many people ditched this ride mid-way he did say that quite a few riders just gave up. I can see why!
    Each hotel was fabulous. The rooms were lovely and the food excellent.
    We really did enjoy this trip and we pushed ourselves more than we ever thought we could. We had 2 good days of seeing the lake and views, but missed seeing the beautiful scenery because of the incessant rain and many detours. Better rain gear will be on our wish list before we ride again. It was a challenge that we were proud to complete.

    What was the date of your tour?
    May, 2016
    How many tours have you completed?
    3
    Difficulty (actual vs. expected)?
    Much harder
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Austria, Germany, Switzerland
    • 4/5 Value
    • 5/5 Included meals
    • 5/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 3/5 Scenery
    • 3/5 Ease of navigation
    • 3/5 Tour documents
    • 4/5 Local tour company services
    • 3/5 Route selection
  • Lake Constance Bike Path
    (3/5) William McGill II August 3, 2022

    Lake Constance Up Scale Lodging- +’s and -‘s

    · Lake Constance Bicycle Path (Upscale Lodging)

    We enjoyed the scenery, weather, bikes and the people we met on the trail. The local bike company provided maps and directions were lacking organization, accuracy and specific detail for our trip. As an example they did not include directions to the route from the starting hotel nor to the ending hotel. One of the “upscale”hotels was far from the lake in an area with undeveloped, unkempt grass like a vacant lot. Only after painful and time consuming negotiation did the local bike company agree to deliver the bikes to our starting hotel. We previously took a Danube and Mosel upscale lodging bike tours and received great customer service from the local bike companies. I recommend that until the local company selling this tour significantly improves its customer service Bike Tours stop selling this tour.

    Countries included in this tour?
    Austria, Germany, Switzerland
  • Danube Four Countries
    (3/5) PAULINE MOENCH 11 months ago

    TRIP OF DREAMS THAT FELL FAR SHORT

    · · Danube Delights: Biking through Four Countries

    Not much to say here since our boat never left the dock. Our host, Lesley, was a peach and completely competent. If not for him, we would have left on day two. My biggest disappointment was only having bus tours to Budapest and Bratislava. I would have appreciated a little creativity added in to take us to a couple more places. The tour people were awful with their communication, telling us for three days in a row that we might leave when we knew we were going nowhere. The crew was great, the food was not the greatest, but no complaints. I have a special diet that they were over the top accommodating of. You drastically need to improve your beverage packages—not enough provided for the $$$ we paid up front. 498 euros for the two of us when we wound up spending most of our day off the boat was out of line. If we had been cycling every day, I would not have purchased a package, considering you did not include what are everyday cocktails in the USA, like Manhattans.

    For the rooms, rather than having that dopey pull-out at the end of the bed, leave that area under the bed open for luggage storage. Also, get rid of the carpet. Beds were very comfortable. We would have liked to have left our sliding door open a bit. Some kind of stop at the base so they can be open six or eight inches would have been appreciated. I’m sure the daily bike routes would have been great if we had been able to utilize them.

    What was the date of your tour?
    SEPT 2024
    How many tours have you completed?
    0
    Difficulty (actual vs. expected)?
    Somewhat easier
    Who is this tour suitable for?
    First-time bike tourists, Solo travelers
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Austria, Germany, Hungary, Slovakia
    • 3/5 Value
    • 4/5 Included meals
    • 4/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 1/5 Scenery
    • 1/5 Ease of navigation
    • 3/5 Tour documents
    • 4/5 Local tour company services
    • 1/5 Route selection
  • (3/5) Mary Schmidt 11 months ago

    Unable to review as the Vivienne never left port in Vienna - Please contact me. I would have loved to have been able to review.

    · · Danube Delights: Biking through Four Countries

    Dear Team at BikeTours.com,

    I hope you all are doing well. I am writing regarding my recent river cruise, Danube Delights aboard the Vivienne on September 15, which unfortunately was impacted by flooding, causing the cancellation of several key ports of call and remained docked in Vienna for 7 nights. While I understand that weather conditions are beyond anyone’s control, missing out on many destinations left me disappointed, as I had been looking forward to the full experience. My husband and I had been planning this for over a year and celebrating our 40th Wedding Anniversary.

    Our cruise director did his best to keep the passengers entertained and informed but was getting very mixed messages from someone. It started the first day in Passau with the hired transportation did not have a concrete deportation location. It was 2:30pm before we were even contacted to tell us to go to the bus station and we would be transported to Vienna. After boarding the Vivienne we were told that we would be docked in Vienna for a couple of days and for those interested we could take the bus to Budapest and Bratislava on the next two days. It was a very long bus ride but a nice trip to both.

    Starting on Wednesday, day 3, we were then told we MAY leave every evening, so we needed to be back on boat at 5 or maybe a different time and were not able to take any extended excursions due to the possibility of debarking. Thursday we were led to believe we may leave later in the night. Then Friday, we were instructed to be back on the boat at 11:00 am because we might leave. It was determined after we came back that we were not going to be able to leave. We would have loved to have taken the train to visit another location Wednesday - Friday. The last day, Saturday, was the worst, we had to sit on the boat because there would be announcements at 9:00 am, then stay on because we might leave at 11:00am, then wait again until after 1:00pm and then there was a decision to let us off. It was obvious the boat wasn’t going anywhere due to the 24 hours it would have taken to cruise back to Passau and there was another cruise scheduled. Also, we were extremely far back in the line of boats that would have moved before us.

    Given these unforeseen circumstances, I am inquiring about a future cruise credit (FCC) toward another cruise or a refund. We were so excited to do our first River cruise as a way to travel and have the ability to bicycle and I would love the opportunity to schedule another boat/bike cruise and fully experience the journey.

    I appreciate your understanding and consideration of this request, and I look forward to your response.

    Sincerely,
    Mary Schmidt

    What was the date of your tour?
    September 15, 2024
    How many tours have you completed?
    This would have been our first but can't count due to not leaving port.
    Difficulty (actual vs. expected)?
    As expected
    Who is this tour suitable for?
    First-time bike tourists, Solo travelers, Families with teens
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Austria, Germany, Hungary, Slovakia
    • 5/5 Value
    • 4/5 Included meals
    • 5/5 Bikes + equipment
    • 5/5 Hotels or boat
    • 4/5 Tour documents
    • 5/5 Local tour company services
    • 5/5 Route selection
    • 5/5 Guides (if applicable)
  • Lake Constance Bike Path
    (3/5) Horned Frog June 4, 2019

    Fun time... but

    · Lake Constance Bicycle Path

    I enjoyed the tour a great deal, but the route instructions were sketchy at best, and the bike weighed only slightly less than a Sherman tank.... which would not have been much of a problem except that the route had more hills than expected. The hotels selected were all very nice.

    What was the date of your tour?
    21 May
    How many tours have you completed?
    4
    Difficulty (actual vs. expected)?
    Somewhat harder
    Who is this tour suitable for?
    Solo travelers, First-time bike tourists, Families with teens
    Do you recommend this tour?
    Yes
    Countries included in this tour?
    Austria, Germany, Switzerland
    • 5/5 Value
    • 2/5 Bikes + equipment
    • 4/5 Hotels or boat
    • 4/5 Scenery
    • 2/5 Ease of navigation
    • 3/5 Tour documents
    • 3/5 Local tour company services
    • 3/5 Route selection