First-Timers Bike Tour Reviews page 38
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★★★★★ PAULINE MOENCH
TRIP OF DREAMS THAT FELL FAR SHORT
Danube Delights: Biking through Four Countries
Not much to say here since our boat never left the dock. Our host, Lesley, was a peach and completely competent. If not for him, we would have left on day two. My biggest disappointment was only having bus tours to Budapest and Bratislava. I would have appreciated a little creativity added in to take us to a couple more places. The tour people were awful with their communication, telling us for three days in a row that we might leave when we knew we were going nowhere. The crew was great, the food was not the greatest, but no complaints. I have a special diet that they were over the top accommodating of. You drastically need to improve your beverage packages—not enough provided for the $$$ we paid up front. 498 euros for the two of us when we wound up spending most of our day off the boat was out of line. If we had been cycling every day, I would not have purchased a package, considering you did not include what are everyday cocktails in the USA, like Manhattans.
For the rooms, rather than having that dopey pull-out at the end of the bed, leave that area under the bed open for luggage storage. Also, get rid of the carpet. Beds were very comfortable. We would have liked to have left our sliding door open a bit. Some kind of stop at the base so they can be open six or eight inches would have been appreciated. I’m sure the daily bike routes would have been great if we had been able to utilize them.
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★★★★★ Mary Schmidt
Unable to review as the Vivienne never left port in Vienna - Please contact me. I would have loved to have been able to review.
Danube Delights: Biking through Four Countries
Dear Team at BikeTours.com,
I hope you all are doing well. I am writing regarding my recent river cruise, Danube Delights aboard the Vivienne on September 15, which unfortunately was impacted by flooding, causing the cancellation of several key ports of call and remained docked in Vienna for 7 nights. While I understand that weather conditions are beyond anyone’s control, missing out on many destinations left me disappointed, as I had been looking forward to the full experience. My husband and I had been planning this for over a year and celebrating our 40th Wedding Anniversary.
Our cruise director did his best to keep the passengers entertained and informed but was getting very mixed messages from someone. It started the first day in Passau with the hired transportation did not have a concrete deportation location. It was 2:30pm before we were even contacted to tell us to go to the bus station and we would be transported to Vienna. After boarding the Vivienne we were told that we would be docked in Vienna for a couple of days and for those interested we could take the bus to Budapest and Bratislava on the next two days. It was a very long bus ride but a nice trip to both.
Starting on Wednesday, day 3, we were then told we MAY leave every evening, so we needed to be back on boat at 5 or maybe a different time and were not able to take any extended excursions due to the possibility of debarking. Thursday we were led to believe we may leave later in the night. Then Friday, we were instructed to be back on the boat at 11:00 am because we might leave. It was determined after we came back that we were not going to be able to leave. We would have loved to have taken the train to visit another location Wednesday - Friday. The last day, Saturday, was the worst, we had to sit on the boat because there would be announcements at 9:00 am, then stay on because we might leave at 11:00am, then wait again until after 1:00pm and then there was a decision to let us off. It was obvious the boat wasn’t going anywhere due to the 24 hours it would have taken to cruise back to Passau and there was another cruise scheduled. Also, we were extremely far back in the line of boats that would have moved before us.
Given these unforeseen circumstances, I am inquiring about a future cruise credit (FCC) toward another cruise or a refund. We were so excited to do our first River cruise as a way to travel and have the ability to bicycle and I would love the opportunity to schedule another boat/bike cruise and fully experience the journey.
I appreciate your understanding and consideration of this request, and I look forward to your response.
Sincerely,
Mary Schmidt- What was the date of your tour?
- September 15, 2024
- How many tours have you completed?
- This would have been our first but can't count due to not leaving port.
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- First-time bike tourists, Solo travelers, Families with teens
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Austria, Germany, Hungary, Slovakia
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★★★★★ Joann Schmidt
Not what I was expecting
Danube Delights: Biking through Four Countries
Our river/bike cruise turned into a floating hotel in Vienna. Our boat never left the dock all week because of historical flooding on the Danube. The boat and cruise personnel were all fine but just wish we could of actually seen something of the countries we were hoping to see on the river. Not sure if I would ever sign up for one of these again.
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★★★★★ Linda Cooper
Made the most of being stuck at the dock.
Danube Delights: Biking through Four Countries
An act of nature meant that the boat never left the dock. The company made a point to provide activities and bike routes for 7 days in Vienna. Bike Tours was non existent when it came to communicating the changing conditions before the tour started.
- What was the date of your tour?
- Sept. 2024
- How many tours have you completed?
- 1
- Difficulty (actual vs. expected)?
- Somewhat easier
- Countries included in this tour?
- Austria, Germany, Hungary, Slovakia
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BikeTours.com staff reply from Biketours team
Hi Linda, we do sincerely appreciate your willingness to make the most of an unexpected situation. Unfortunately the Danube flooding was an unprecedented and historic event which inevitably left a chaotic situation for all involved. I do apologize that Biketours team could not update you. With the dynamic situation we relied on the on board crew who had the best ability to give you the most up to date and pertinent information. I hope despite the frustrations you were able to bring home fond memories of your time in Austria.
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★★★★★ Bean
Beautiful Area - Terrible Bikes
Provence by Bike and Boat
Great way to see Provence, but the bikes were really really heavy and the guide was not very good.
- What was the date of your tour?
- Sept 28-Oct 5
- How many tours have you completed?
- 10+
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- Solo travelers, First-time bike tourists
- Do you recommend this tour?
- No
- Countries included in this tour?
- France
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BikeTours.com staff reply from Chloe
Hi, and thanks for the review. We appreciate you letting us know about the heavy bikes and that the guide was not very good. Feel free to reach out if you'd like to provide further details. We're glad you thought the area was beautiful. We agree!
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★★★★★ Mary Gallagher
Great biking - barge was ok
Provence by Bike and Boat
Biking in Provence was outstanding- but the cabin we stayed in (Cabin 1) was not satisfactory. Crew we’re great and tour leader was knowledgeable and experienced. Unfortunate about our accommodations.
- Countries included in this tour?
- France
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★★★★★ Jon Kramp
A fine tour with issues
Provence by Bike and Boat
The bike/boat tour started off by my not being able to initially find the boat. The route of the tour is normally serviced by two boats with the boats sailing the route in opposite directions during each week. Due to low bookings, only one of the two boats servicing the route was in operation. The boat I expected to sail on was the one that was out of service and docked and it took some time to find the boat that was in service.
The boat I actually sailed on, Caprice, is a converted cargo barge. The cabins contained the expected features for a 'standard' category passenger river vessel. However, the cabins are on the small side. The dining/lounge area was also on the small side considering that the boat was operating at full passenger capacity. Food service was very good and the crew was helpful. Snacks and drinks were available at the end of the days cycling.
The biking route and sights seen along the way were as advertised. However, there were two cycling related issues:
1) The tour description of 'There will be some hills' is correct for most days but that there were two climbs each of about 5km length.
2) All but five of the tour members selected to book an electric bike for the tour. Only one of the tour members completed the tour without the use of a non-electric bike because of the slope and length of the climbs. Booking an electric bike for this tour is recommended for most people.One day of the tour included a continuous 5km stretch of gravel surface. The tour used multiple types of roads. The major roads were all in fine condition. The smaller one lane roads, mainly used by farmers to reach the fields, were often in poor condition with pot holes common. It should be noted that all of the bikes offered on the tour were if good quality and in good repair. During the tour there was only one minor issue with any of the bikes.
It should be noted that some days on this tour were a bit long considering that temperatures were in the mid 90'sF to just over 100F range. On one day, for example, biking started about 8 AM and ended slightly before 6 PM. Hydration was an issue but the biking part of the tour included multiple stops each day to refill water bottles and/or purchase drinks.
A printed map of the biking route was not provided and is not available. Those doing the tour non-guided, only done by 2 people on selected days on my tour departure, will need to have a mobile phone to access route information.
- What was the date of your tour?
- July 2023
- How many tours have you completed?
- 5
- Difficulty (actual vs. expected)?
- Much harder
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- France
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★★★★★ Mary Gallagher
Disappointing Accommodations
Provence by Bike and Boat
Recently returned from Provence bike and barge and very disappointed with cabin accommodations. Bathroom sink located in main cabin from which we heard gurgling and draining from other cabins. Also heard loud banging from floor probably due to mechanical issues due to location of cabin - farthest on the bow. Overall not suitable for guests. Crew, guide and food were great- but cabin (#1) was not acceptable.
- Countries included in this tour?
- France
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★★★★★ Linda Ewing
Provence Bike Trip into the Countryside
Provence by Bike and Boat
Really enjoyed the bike trip through the Provence countryside which visited several picturesque towns along the way. Our guide Alex was wonderful; she had done her homework so was able to provide us the history of what we were seeing. Plus Alex was great fun and made sure everyone was safe and comfortable while riding. Barge on-board staff was also super responsive and friendly. All the local staff was excellent!
My only criticism of the trip is the business model used by the barge company. The 'Caprice' boat itself is 'past its prime' --- old, really cramped room accommodations. We were unlucky and assigned what appeared to be the smallest double twin room that didn't even have space for the tiniest sink in the bathroom (it was installed next to my bed's pillow). In fact, all the rooms were smaller than on other barge boats I've been on. Also, the dining area was so tight you couldn't get out of your chair without your neighbor also moving. Bottomline, the company owners are squeezing too many people on the boat so they get more revenue.
- What was the date of your tour?
- July 15 - 22, 2023
- How many tours have you completed?
- 3
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- Solo travelers
- Do you recommend this tour?
- No
- Countries included in this tour?
- France
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★★★★★ Charles Stahl
A Bit Dissapointing
Provence by Bike and Boat
Compared to the previous five bike/barge trips I have done with company this tour was disappointing. The boat and it's crew were great, the cabins were clean and as comfortable as possible. No problems there. The breakfasts and afternoon snacks were plentiful and good. However, the dinners were often not edible. The Italian cook was very sweet, but the food was often unrecognizable and tasteless. I am not a fussy eater, but I along with my dinner companions often sent the food back uneaten.
The printed material does say that riding is done mostly along country lanes, but the amount of riding on gravel was daunting. I feel that should be mentioned in the literature. The guide was extraordinary, both knowledgeable and well spoken, not to mention very approachable. The highlights were indeed highlights, but negotiating the busy streets while riding through small towns was scary at best. Perhaps doing this trip is mid-summer would be more picturesque, but the weather wouldn't be as perfect as it was for us in late August/early September. Had this been my first bike/barge adventure perhaps I would be less critical, but with many other tours co choose from, I would not recommend this particular tour.
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- First-time bike tourists, Solo travelers, Families with teens
- Do you recommend this tour?
- No
- Countries included in this tour?
- France
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★★★★★ Annik Stahl
Could have been better
Provence by Bike and Boat
The tour leader (Helmut) was great, as was the boat crew. There were some fun times biking but the miles and miles of harsh gravel was not in the description of the trip. (This was not "country roads" -- this was ROCKS and my back ached for days afterward.) Had I know, I would not have chosen this trip as I just had surgery. I found the food to be absolutely awful. The dinners were beond strange and hey, maybe something besides HAM HAM HAM every day for lunch? I lost 4 pounds during that trip.
While I know there are some great trips to be had with this company (my dad has been on several and said this one was the worst). this was not one of them. Like I said, some fun time biking but not enough to recommend this trip.
- Difficulty (actual vs. expected)?
- As expected
- Do you recommend this tour?
- No
- Countries included in this tour?
- France
-
★★★★★ Janet Fraser
How a tour guide can ruin what could have been a great experience
Provence by Bike and Boat
While the cycling was good, scenery lovely, other passengers and crew delightful, the irritatingly arrogant sexist and intrusive behaviours by our tour guide (Heim) who claimed to have built the company, put a huge damper on the trip for many of us. Although we enjoyed the bikes, the meal times were chaos due to too many passengers in too small a space. Also the general condition of the boat, Caprice, needs improvement.
- What was the date of your tour?
- Aug, Sept 2024
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- First-time bike tourists, Solo travelers
- Do you recommend this tour?
- No
- Countries included in this tour?
- France
-
★★★★★ Jonathan M
Great trails, not well organized
Cycling the Altmühl Valley - Round trip from Regensburg
This trip follows well marked German bike trails which are very easy to navigate and quite scenic. The hotels are fabulous. However, we did not have a good experience with the German bike company (Radweg Reisen) that operates the trip on the ground. We were self-guided, and our information package was not available the day we arrived, so we didn't have maps and guiding information in advance. When the packet arrived the next morning, we discovered that it contained very little about sights near the tour route. We were able to Google plenty of side trips but wondered: isn't that the job of the tour company? Also, our bikes were delivered late on the day we were supposed to start, so we lost a morning of biking (and actually the bikes were eventually delivered not by the tour company but by an English family to whom the bikes had been misdelivered). We called Radweg Reisen but their corporate office was located hundreds of km away. We have been on lots of trips with biketours.com and find that the smaller shops are much more attentive and give better service. Radweg Reisen is too big to care about 2 self-guided bikers.
- What was the date of your tour?
- 8/25-8/30
- How many tours have you completed?
- 10
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- Solo travelers, First-time bike tourists, Families with teens
- Do you recommend this tour?
- No
- Countries included in this tour?
- Germany
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★★★★★ Scott Katzer
Enjoyed the trip but some things can be improved
Cycling the Altmühl Valley - Round trip from Regensburg
The sites and surroundings were great and we lucked out with the weather as it rained almost every other day. Although we completed the tour with no issues, it was a bit complicated at times. The information between Bike Tours and the tour company Ragwed wasnt always fluid and simple questions seemed to take a bit of time to answer which is a problem when trying to book flights. The information given with the tour company package was a bit limited. Although maps were included, they are not provided with any sort of turn by turn direction. This isnt a big deal for most days as the trail is obvious but entering a city has its own challenges. It is recommended for anyone going on this tour to have GPS on their phone which we had to use (and incur roaming charges) several times. The signage in some locations simply dont exist and some roads were even closed during our tour due to construction. It would be wise for this tour company to occasionally ride their own route and note any changes.
The hotels were nice for the most part and breakfasts were good. The only one that I felt could be improved was the Regensburg location (IBIS Hotel). While it was nice and fine for the stay, its location is a decent distance from the Old Town (30 minute walk minimum) when there are tons of other places right in the Old Town area to stay. The other locations had hotels right in the middle of the main area (The one in Belingres was real nice). Mileage was fine and a majority was on bike paths/trails. My only request would have been providing the option to use a GPS on this tour as many of the paths either were not labeled or so close to the country roads that its hard to tell them apart. The bikes could be improved a bit as they are a bit bulky and heavy and really could do without the bright red advertising all over it. I will give kudos to the luggage people as we never had to wait for our luggage to arrive and they were usually there by 3pm at the latest.- What was the date of your tour?
- September 2022
- How many tours have you completed?
- 6
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- First-time bike tourists, Solo travelers, Families with teens, Families with young kids
- Do you recommend this tour?
- No
- Countries included in this tour?
- Germany
-
★★★★★ Water Bound
Disappointed
Mosel & Saar by Bike & Boat
- What was the date of your tour?
- 9/1-9/7/18
- How many tours have you completed?
- -1- before this one
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- First-time bike tourists, Families with young kids
- Do you recommend this tour?
- No
- Countries included in this tour?
- Germany
-
★★★★★ Z1201
The bicycle trip was great the ship
Mosel & Saar by Bike & Boat
- What was the date of your tour?
- 22.6.19
- How many tours have you completed?
- 2
- Difficulty (actual vs. expected)?
- Somewhat easier
- Do you recommend this tour?
- No
- Countries included in this tour?
- Germany
-
★★★★★ Ginny50
Neckar & Rhine Rivers by Bike and Boat
This was an enjoyable bike/boat tour. The crew and staff were very nice. The riding days were usually short and manageable. The rainy weather was an issue which made for slippery riding on cobblestones. Due to the rains the Neckar River was closed and our ship was diverted. The company handled the diversion to the best of their ability and these detoured riding days were okay. We ended up in the town of Speyer, which was our favorite stop of the entire tour. One major complaint was the rooms on the ship were very small. They did state that in the promotional information, but we were not expecting that tiny. Everyone complained about the tiny rooms. We just laughed and dealt with it but it did make for close quarters. If you travel in May bring rain gear!
- What was the date of your tour?
- May/June 2016
- How many tours have you completed?
- 3
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- Solo travelers, First-time bike tourists, Families with teens
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Germany
-
★★★★★ Lee Chestnut
Great Scenery, History, and Acomommdations. Not much Support
Rhine Bike Path: Mainz to Cologne
We enjoyed seeing the Rhine Valley and historic villages. Our accommodations were great and the food was great.
Unfortunately, the Rhine was near flood stage and much of the given route was flooded. After contacting the local operator for direction, I was told to find my own route or take a train, at my own expense.
We found our own way using Google maps and talking with other cyclists.
The main reason I use a tour operator is to have local support when difficulties arise. We didn't receive that support.
It seems the operator could come up with secondary routes that are safe and beautiful (which we came up with on our own) and supply them to their guests as needed.- What was the date of your tour?
- June 2024
- How many tours have you completed?
- 6
- Difficulty (actual vs. expected)?
- Somewhat harder
- Who is this tour suitable for?
- Solo travelers, Families with teens
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Germany
-
★★★★★ Larry Mark Robbins
Hotels with Charm?
Rhine Bike Path: Mainz to Cologne
As expected, the tour was beautiful, flat, and easy to follow. This is said to be the most scenic segment of the Rhine and I have no reason to doubt that. The bikes were excellent. We selected e-bikes, a first for me, that were useful since we encountered several cool days with a headwind. We chose the Charme category and travelled between seasons 2 and 3. Unfortunately, we were informed that four of the six hotels advertised were unavailable. Quote "Some of the hotels that were booked (due to availability) only offer Category A, however the highest room category was booked at all the Category A hotels. For Rüdesheim and Cologne we can offer a discount of 20,00 € per person/night." Ok, reasonable we thought and agreed. Here are how the switches worked out:
Mainz: H2 hotel: Brand new hotel, residential neighborhood but walkable to Old Town, overall nice. Room was good (clean & modern) tho not exceptional. More basic hotel than luxury hotel as Favorite Parkhotel appeared in pictures. Differential between the two hotels on Expedia for two nights is €80. No compensation offered.
Rudesheim: Central Hotel: As the name implies, central to tourist area. Room was Ok but not great. Certainly not "the highest room category was booked at all the Category A hotels" as promised. Breuer's Rüdesheim Castle, the brochure hotel, is €60 more expensive per night and pictures appear significantly more upscale. Compensated €40.
St Goar: Schlosshotel Rheinfels: This is the brochure hotel. Relais & Chateaux level hotel. Outstanding. Don't miss dinner in hotel dining room as sun sets.
Koblenz: Diehls Hotel: Located on the other side of the river from Koblenz but this was not a problem for us. Very fine hotel, received an upgraded room. Had an excellent dinner at hotel. Left the next morning from this side of the river. This was not either of the brochure hotels, but was excellent.
Bad Godesburg: Boutique Hotel Dreesen: This was the brochure hotel. Upscale as expected in a beautiful neighborhood. Restaurant Rheinzeit nearby should not be excluded.
Cologne: Hotel Eden am Dom: Top notch location next to cathedral and other tourist sites but just OK hotel. No upgraded room. At least €40 per night cheaper than the advertised Steigenberger per their own individual websites x 2 nights = €80. Given €40 compensation. Again, nothing wrong with this hotel, but not the experience advertised and not adequately compensated. Life isn't perfect but given this was mid-September, there were shortcomings.
NB: The ICE train returning from Koln to the Frankfurt airport is not the Hauptbahnhof next to the cathedral. That train leaves from the Messe/Deutz Bahnhof across the river. SHOW MORE
- Countries included in this tour?
- Germany
-
★★★★★ TIMOTHY BOUWKAMP
Awesome
Holland by Bike and Boat, Northern Tour
Weather was cold, rainy, and windy. Service on the boat was great.
The wifi on the boat was terrible.- Countries included in this tour?
- Holland
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