Primarily Bike Paths Tour Reviews page 59
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★★★★★ John Zimmerman
Washout
Danube Bike Path 7 Nights (Classic)
So I picked the worst possible week to do this, the trip was canceled by the tour company after 2 days because of flooding. I'm still waiting to hear from them. The bike was very nice, it had fenders, which came in handy in the steady rain I biked in the 2 days I was on the tour. The path was well marked, almost all that I was on was paved. One downside was because of the rain, the restaurants along the trail were closed, so when I most needed a hot drink, none were to be found. I couldn't use the turn by turn app because of the rain, but the trail guide book was very nice, and the directions were easy to follow. Conclusion, September is not a good month to do this, it was around 50 degrees the entire time I was on the cycle path. I want to attempt this again, there is a 99 percent chance that the weather will be better.
- What was the date of your tour?
- September 2024
- How many tours have you completed?
- this was the first one
- Difficulty (actual vs. expected)?
- Much easier
- Who is this tour suitable for?
- First-time bike tourists, Solo travelers, Families with teens, Families with young kids
- Do you recommend this tour?
- Yes
- Countries included in this tour?
- Austria, Germany
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★★★★★ Richard Severson
Very dissatisfied
Danube Bike Path 8 Nights (Upscale Lodging)
Our trip was shortened due to previous rains which had damaged the trail and sections were closed. We were not informed of this issue until we had been biking for two days. We were unable to ride the final two days as the trail was closed.
We should have been notified of this situation prior to our leaving home. We would have cancelled the trip (we had trip insurance) and rebooked for next year. VERY disappointed in the way this information was withheld from us. It is a clear case of the bike touring company looking out for themselves and totally disregarding us, the customer.
Also, one member of our party had to cancel due to medical reasons. This information must not have reached the provider as 4 bikes were delivered and all hotels were expecting 4 people.
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★★★★★ Mama
Danube family bike tour???
Danube Family Tour 7 Nights
This trip did not turn out to be anything like we expected. Although the hotels and the scenery were beautiful the support from The Bike Company was useless. When a child with a temp of 104 needed a hospital they had no suggestions on where to go or how to get there. The maps they provided were useless and the directions given to us on the first night we're completed in about 20 minutes. The bikes were inconsistent some had water bottle holders some not. The day at the spa although nice contain total nudity. American children aren't used to that. The Farm Hotel turned out to be 3 goats. The bike ride into Venice was four miles of City biking. bike trails in Vienna are gorgeous but not particularly child friendly. The Danube bike paths all though lovely contained many areas where the speed limit was 70 kilometers an hour. We had seven and 10 year old children riding.The bike support was not given by the tour company but by another tour company. Support really meant they just transported our luggage. This would have been a beautiful ride for adults and teenagers. Not young children. the maps need to be completely redone.
- How many tours have you completed?
- 8
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- Families with teens
- Do you recommend this tour?
- No
- Countries included in this tour?
- Austria, Germany
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BikeTours.com staff reply from Lindsay
Hi Sharon, thanks very much for your feedback. We're requesting a response and feedback from the local tour operator and will be following back up with another comment very shortly. - Lindsay
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Hi Sharon,
We're very sorry to hear that this tour did not meet your expectations. We try our best to educate travelers on what to expect, especially with self-guided tours. Please accept our apologies if you did not find the information sufficient on this tour page and in the materials provided during correspondence with our staff and with the tour company during your tour.
We chatted with the local tour operator regarding your comments about their service. While they regret that you were dissatisfied with the overall experience, they did provide the level of support detailed in the ""Included Services"" for this tour package. They also noted that they organized a taxi to transport your bikes on the rainy day for no additional charge (which is typically not included on self-guided tours). It sounds as though you may most enjoy a private guided tour for your next trip, which would include your own private support vehicle and guide.
The Danube Bike Path is consistently rated one of the best bike paths in Europe for its safety, ease, and family-friendliness, and we've confidently recommended it to families for more than ten years based on the great comments and stories we've always heard from past clients, as well as our own experiences. We're sorry this was not your experience, and we hope to have the opportunity to help you organize another trip in the future that's a better fit for your family.
A note to travelers considering this tour in the future: please be sure to review this page with general information on self-guided tours (https://www.biketours.com/self-guided-bike-tours/) and this page on what to expect on a typical day on a self-guided tour (https://www.biketours.com/typical-day). Also carefully review the ""Included Services"" section on this tour page to familiarize yourself with the level of service you should expect when booking this tour.
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★★★★★ Melissa Barney
Biking in Italy in June
Dolomites to Trieste via Lake Bled at the Foot of the Julian Alps
I will not be recommending this trip or your company to anyone. The App was awful: only intermittently in English (otherwise in German) and when I gave 'feedback' I got no response; the App intermittently stopped working and I had to turn my phone off and on to re-boot; the App ATE UP my phone battery (a relativley new iPhone 13 with an otherwise long battery life); any highlights mentioned in the App along a particular day's travel was only a link to something that required internet or phone service (this is ridiculous; this link should have taken me to text within the App just as every other self-guided tour does within their App). The written paper description was poorly done - for some cities the description was how to 'get' into a city and other times the city/town mentioned was only a landmark of progress but this was very confusing. The pedometer on the bike did not work after the first three hours of the 7 day trip. The bikes were way too heavy; surely there is a way to make a durable bike that is at least 2 to 3 kilos lighter. Getting the bike and getting a safety helmet were in different cities!! I would ask for some of my money back if I thought this was possible as I was very disappointed in the trip.
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★★★★★ Heather Batchelor
Hail, lightning and rain
Dolomites to Trieste via Lake Bled at the Foot of the Julian Alps
Didn’t get to do the trip because of terrible weather and the idea of sitting in a hotel room until 6pm without any luggage.
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★★★★★ Kenneth Moffat
The scenery was great the bike company very poor
Innsbruck to Lake Garda Across the Southern Slopes of the Alps
The bikes should be delivered to the hotel we are assigned to.
No one reviewed the tour nor did we get a bike fitting.
The group should all stay in the same hotel. We do not want separate hotels.
There was more than one occasion when the hotel did not have all of us booked in the hotel.
The bike tools were not adequate to fix some of the bike issues we had.
None of us would use this company again.
I should mention the liaison person Penelope was very nice.
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