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Tour & Rental Rescheduling Policy Refund & Rescheduling Policy Cancellation of the tour (by our guests) — We realize that life is unpredictable. Booking an event for a future date is always a bit uncertain. If for any reason any of our guests need to cancel a booked tour, we will follow these simple guidelines: Cancellations received up to 72 hours before the booked tour date/time ————— refund. (less a 20% cancellation fee) Cancellation of a tour by our guests within 72 hours of a tour date/time --------- will result in no refund. You can convert your tour ticket price to a gift card. Just give us a call. Rescheduling requests are processed at the sole discretion of the employee making the transaction. If you are within 48 hours of your tour start time, you may reschedule, (subject to availability) Reservations can be rescheduled only once. Failure to arrive 30 minutes before your tour departure time may result in your space on the tour being given away. You will not receive a refund or credit for your tour. Late arrivals will not be able to catch up to the tour. Our seats are limited for a one-on-one experience. Please understand that our tour groups are very small, and if we receive a cancellation very close to the actual tour date, ( less than 3 days ) it will be difficult to book that canceled space for another guest.
Tour & Rental Rescheduling Policy
Refund & Rescheduling Policy
Cancellation of the tour (by our guests) — We realize that life is unpredictable. Booking an event for a future date is always a bit uncertain. If for any reason any of our guests need to cancel a booked tour, we will follow these simple guidelines:
Cancellations received up to 72 hours before the booked tour date/time ————— refund. (less a 20% cancellation fee)
Cancellation of a tour by our guests within 72 hours of a tour date/time --------- will result in no refund. You can convert your tour ticket price to a gift card. Just give us a call.
Rescheduling requests are processed at the sole discretion of the employee making the transaction.
If you are within 48 hours of your tour start time, you may reschedule, (subject to availability)
Reservations can be rescheduled only once.
Failure to arrive 30 minutes before your tour departure time may result in your space on the tour being given away. You will not
receive a refund or credit for your tour.
Late arrivals will not be able to catch up to the tour.
Our seats are limited for a one-on-one experience.
Please understand that our tour groups are very small, and if we receive a cancellation very close to the actual tour date, ( less than 3 days ) it will be difficult to book that canceled space for another guest.
