“This was a fantastic trip for two families - one had prior bike trip experience and one was new to the bike tour world. We flew into Munich and spent a day exploring prior to training to Innsbruck. We were super fortunate with the weather as it had snowed in Innsbruck the week prior but we had a full week of sun with only a few showers on the rest day in Zell am See. Picking up the bikes in Innsbruck was easy - Chris at Crazybikez made sure that everyone had a good fit and provided us with the repair kit. The bikes are touring bikes - comfortable, but nothing speedy. I wouldn't want to try and climb hills for extended periods with them. Aside from a single flat on the last day, they performed admirably. When you check in at the hotel, the group was usually listed as BestSeller Reiser instead of the family name. All the hotels were enjoyable with easy bike storage, yummy breakfast, and the luggage transfer went off without incident. At each hotel, expect to pay a per person tourism tax - usually about 4 euro per person. I strongly encourage using the provided GPS routes as opposed to the guidebook for active routing, but the book does provide some information for interesting side trips. Chris told us to visit the town of Hall the first day and the Swarovski Crystal Museum. Take the time to ride up to Mayrhofen on day 2 prior to the transfer from Zell am Ziller to Krimml. The gorges and cave between Zell am See and Lofer were fun to explore. Make sure to take advantage of the various SummerCards that the hotels will provide. In Krimml it gets you into the waterfalls, in Zell am See - the boat tour, gondola to the top of the ski area, and the beach park, in Lofer - the gondola. The extra day in Zell am See is well worth it. We also spent an extra day at the end to explore Salzburg before taking the train back to Munich. We never had to reach out to the local support but the guidebook packets were received at the hotel in Innsbruck provided us with contact information if needed. I would definitely use biketours.com again” Less