Terms & Conditions

Please note: Instead of operating bicycle tours ourselves, BikeTours.com represents local bicycle tour operators around the world. Review the tour operator's information and terms below, then submit your booking request through BikeTours.com. The primary benefits of booking your tour through BikeTours.com include:

• Lower cost: You pay local tour company prices—less than what big American companies charge
• Variety: Choose from more than 200 tours offered by local operators in 35 countries.
• Advice: Our informed advisors help you choose the trip that's right for you.
• Great exchange rates: Pay low rates thanks to the millions of dollars in foreign currency we buy each year. Or pay in euros!
• Convenience: We handle the full booking and payment process.
• Support: We’re your advocates from initial planning through final pedal stroke.

Contact us with any questions about booking and paying for your tour through BikeTours.com. We look forward to serving you!

---

Eurotrek Terms and Conditions

CANCELLATION BY THE CUSTOMER / CHANGE / REBOOKING / TRANSFER TO ANOTHER PERSON

The valid date of change or cancellation is the day on which the tour operator receives the explanation during normal working hours. In case of Saturdays, Sundays and Holidays, the next working day is considered (this also applies to messages received via email, on the homepage, answering machine etc.).

Cancellation by the Customer

The customer can cancel the booked trip anytime before the start of the trip. The cancellation must be made in writing to the tour operator. A processing fee of CHF 40.00 per person (max. CHF 80.00) will be charged. In addition to the processing fee, the following cancellation costs will be charged as a percentage of the total amount.

• Up to 29 days before start of the trip: 20%
• 28 – 15 days before start of the trip: 50%
• 14 – 08 days before start of the trip: 70%
• 07 – 01 days before start of the trip: 90%
• 0 days before start of the trip / No–show: 100%

Small Changes
If the customer demands small changes in the contract after the booking confirmation (e.g. transfers, extra overnight stay, bicycle rental), charges up to CHF 60.00 will be charged per order, depending on the extent of the change.

Rebooking
The tour operator endeavors to fulfill customer requests with regard to change in travel date, travel duration, travel destination, mode of transport, type of accommodation, class, etc. If the tour operator is able to comply with the request, the change in the booking will be treated as a cancellation according to Section 5.1 and a simultaneous new registration. The cancellation charges listed under Section 5.1 and the charges for the newly booked services are billed to the customer.

Person to whom trip is transferred (replacement)
The customer has the right to name another person as replacement who enters into the contract. The traveler and the replacement are jointly responsible for the payment of the travel cost and any additional charges. The replacement must fulfill the travel requirements. A processing fee of CHF 60.00 will be charged. Due to the change in traveler, additional costs may be incurred which are to be paid by the customer or the replacement.

SERVICES
The services included in the price are given in the Program Description in the points mentioned under «Services». If the services or the travel program has changed, this will be communicated before confirmation of the trip.

All programs are available without round trip. Transfers during the trip are included as long as they are listed under «Services».

The travelers will receive one set of travel documents per room. Maps and general information material will be made available as far as possible.

PRICE AND PROGRAM CHANGES BEFORE THE TRIP
The tour operator reserves the right to change the travel cost, the travel program or individual services before the start of the trip, provided it was necessary due to unforeseeable or unavoidable reasons. The effect on the price is communicated along with the change in the travel program or service.

The prices can be increased due to the following reasons: if the transport costs increase subsequently, fees or taxes are increased or if the relevant exchange rates change. Increase in prices is communicated latest by three weeks before the travel start date. The price increase is apportioned to the travel cost accordingly.

If the price increase is more than 10% of the total price or if the program change leads to a substantial change in the contract, the tour operator shall notify the traveler as soon as possible about it. The traveler can accept the change, participate in an alternative trip or withdraw from the contract. In case of cancellation of the contract, the travel cost already paid is refunded. Any further claims are excluded.

CANCELLATION BY TOUR OPERATOR
For certain trips offered by the tour operator, a minimum number of participants is required, which is stated in the travel description. If this minimum number is not reached, the tour operator can cancel the trip latest by 2 weeks before the decided start date of the trip. The travel cost already paid will be refunded. Any additional claims are excluded.

The tour operator can cancel the trip, if, before the departure, the travel is made considerably difficult or rendered impossible on account of force majeure, official measures, political unrest, strikes or other unforeseeable or unavoidable circumstances. The travel cost already paid will be refunded. Any additional claims are excluded.

The tour operator reserves the right to cancel the trip of the customer, when there is a justified reason to do so (for instance, when it can be seen that the customer does not meet the participation requirements). In this case, cancellation charges as per Section 5.1 are charged.

CONDITIONS OF PARTICIPATION AND OBLIGATION TO COOPERATE
The traveler must meet the requirements of the booked trip. In case of unguided tours, the traveler will receive a daily schedule as recommendation. The traveler decides whether his own fitness and/or the external circumstances (e.g. weather) allow him to undertake the scheduled activities and whether he can successfully follow the program. In case of group tours, the participant must inform the tour guide about difficulties. The instructions of the tour guide must be followed.

If the traveler is unable to perform the daily activities due to personal reasons, weather conditions, etc. and if he uses a mode of transport that is not included in the travel cost, to reach the next place of the trip, then these costs will be borne by the traveler.

In case of group tours, if the traveler disturbs the travel persistently or endangers himself, the other participants or a third party, the tour guide can suspend the traveler from participating in the trip. The travel cost will not be refunded and any additional charges shall be borne by the traveler.

If any equipment is provided to the traveler or if he has rented it, he is responsible for using it carefully. In case of any damage, the tour guide or the office listed in the travel documents must be informed immediately. Damages caused by careless use are to be paid by the participant.

If a traveler is unable to participate in an activity fully or partially, the travel cost is not refunded, even on a pro-rata basis.

ENTRY & HEALTH REQUIREMENTS
In order to travel with the tour operator, citizens of Switzerland and Lichtenstein need a valid passport or a valid identity card. Citizens of other countries should consult the concerned embassy about the applicable rules at and must carry the necessary identification cards with them.

CHANGES IN PROGRAM DURING THE TRIP
Weather conditions and other circumstances can force changes in the travel program. In the interest of the customer, the tour operator reserves the right to change the program, if unforeseeable and unavoidable circumstances so demand. Nevertheless, the tour operator strives to offer equivalent services as substitute. If the remedial measures involve excessive costs or disproportionate effort, the tour operator can refuse the remedy. In this case, the additional costs shall be borne by the traveler. The same is valid in case of force majeure.

CUSTOMER DROPS OUT of the trip OR UNRELATED SERVICES
If the participant drops out of the trip before completion or does not obtain all the booked services, then the travel cost will not be refunded. Any costs (e.g. for the return transport) shall be borne by the participant. The tour operator recommends buying a travel insurance policy.

COMPLAINTS DURING THE TRIP, ASSERTION OF CLAIMS
If the customer has any complaints during the trip or incurs damages, he must promptly contact the local representatives. If they are not available, the tour operator is to be informed directly. If the remedy is not possible or if it is insufficient, confirmation from the tour guide or from the local representative is to be requested. Neither the tour guide nor the local representatives can accept claims on behalf of the tour operator.

Claims must be registered at the tour operator in writing within 30 days from the contractual end date of the trip. If the participant does not report the shortcomings or the damages suffered on the spot and does not have any confirmation from the local representatives, or does not assert his claims in writing within 30 days from the contractual end date of the trip, the participant loses all rights.

LIABILITY

General
The tour operator is liable within the framework of legal provisions and international conventions, whereby the liability is excluded as far as legally permissible.

Exclusions of Liability
The tour operator is not liable, particularly in the following cases (not an exhaustive list):

If the damage is attributable to the customer’s neglect before or during the trip (e.g. insufficient equipment, disobeying the instructions of the tour guide or the instructions given in the travel documents, overestimating one’s ability to perform).
Damages on account of force majeure or unforeseeable or unavoidable circumstances that arose despite due diligence by the tour operator or the service provider.

Damages due to unforeseeable or unavoidable failures by third parties, who are not involved in the performance of the contract.

Valuables and Own Equipment
If the traveller uses his own equipment, he is responsible for its transport, suitability for the purpose, careful use and safekeeping. This applies particularly to bicycles. The tour operator is not liable for these items.

Delays in Public Transport
The tour operator is not responsible for adherence to timetables or delays in public transport. The tour operator advises travelers to take such delays into account while planning the trip.

Events during the Trip
If travelers participate in events or excursions (external services) outside the agreed travel program, it is their own responsibility. The tour operator is not liable for external services from third party companies.

Non-Contractual Liability
The non-contractual (tortuous) liability of the tour operator is governed by the applicable laws and international conventions. This liability is excluded as far as permitted by law.

Other
The tour operator is not liable for idle vacation time, lost holiday enjoyment, frustration.

GUARANTEE
The tour operator is a participant in the guarantee fund of the Swiss travel industry and guarantees that the amounts paid in connection with the travel package booked by the customer and the costs of the return trip are guaranteed.

Insurance
Cancellation insurance is mandatory for travelers. It is not included in the travel arrangement. The traveler can forgo this insurance, if he can demonstrate an equivalent insurance cover. The traveler can take out cancellation costs as well as return trip insurance at the tour operator. The insurance benefits depend on the insurance policy.

LIMITATION
All claims against the tour operator lapse within one year of the end date of the trip. Shorter limitation periods are reserved according to applicable laws and international conventions. If the laws and international conventions contain longer, mandatory, contractually unchangeable limitation periods, then these are applied.

Ombudsman
Before any judicial dispute, you should contact the Ombudsman for the travel industry. It strives to achieve a fair and balanced settlement. Ombudsman of the Swiss Travel Industry, Etzelstrasse 42, 8038, Zurich.

APPLICABLE LAW, PLACE OF JURISDICTION
Swiss Law applies to the legal relationships between the customer and The tour operator. For complaints against the tour operator, the exclusive jurisdiction of the Court of the City of Zurich (Switzerland) is agreed.
These general contract and travel terms and conditions re subject to mandatory, contractually unchangeable provisions in applicable laws and international conventions.

All photos used by permission. ©Eurotrek