Terms & Conditions

Please note: Instead of operating bicycle tours ourselves, BikeTours.com represents local bicycle tour operators around the world. Review the tour operator's information and terms below, then submit your booking request through BikeTours.com. The primary benefits of booking your tour through BikeTours.com include:

• Lower cost: You pay local tour company prices—less than what big American companies charge
• Variety: Choose from more than 200 tours offered by local operators in 35 countries.
• Advice: Our informed advisors help you choose the trip that's right for you.
• Great exchange rates: Pay low rates thanks to the millions of dollars in foreign currency we buy each year. Or pay in euros!
• Convenience: We handle the full booking and payment process.
• Support: We’re your advocates from initial planning through final pedal stroke.

Contact us with any questions about booking and paying for your tour through BikeTours.com. We look forward to serving you!

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Senderos y Pueblos Terms and Conditions

1. If you cancel your booking

Any cancellation must be notified to us in writing and will only be effective upon receipt of such written notification. The following cancellation charges apply:

• more that 56 days before the holiday commencement: €60
• 42-56 days before tour start: 5% of tour cost
• 28-41 days before tour start: 15% of tour cost
• 27-15 days before tour start: 25% of tour cost
• 14 days-48 hours before tour start: 50% of tour cost
• Within 48 hours of tour start: 100% of tour cost

Depending on the reasons of your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken our travel insurance.

Changes/Modifications to the tour are subject to a €30 fee.

2. If we cancel your booking

In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable we will refund your deposit, and any other sum you have paid to us which shall constitute full resettlement.

3. General

These booking conditions set out the basis upon which the holiday reservations and other travel are accepted for clients (“you”) by the tour operator. Under the licence number CICL.40-23, the tour operator with C.I.F.: B40225864, domiciled in: Calle de la Sierra 8, Siguero, 40590, Segovia, Spain; complies with legal, financial and insurance requirements under Spanish law and travel agencies regulations.

4. Prices

All prices we quote, are inclusive of our handling fees and VAT and, where published, are correct at the time of publication.

5. If you alter your booking

If you wish to alter your booking (eg, change the dates of your holiday), we will use all our reasonable efforts to comply with your request, however you will be obliged to pay for any additional expenses that are incurred as a result (eg cancellation fees payable to hotels and other suppliers). If you decide to change your holiday in any way once it has commenced (eg change accommodation or the duration of your stay) we accept no liability for any loss, damage, or additional expense and we cannot guarantee a refund of any costs already paid by you.

6. If we alter your booking

If it is necessary to alter the confirmed itinerary before departure, we shall use all reasonable efforts to notify you as soon as possible and make alternative arrangements. If this is not acceptable we will refund your deposit, and any other sum you have paid to us which shall constitute full resettlement.

7. Force Majeure

We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events of “force majeure”. In these booking conditions “force majeure” means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due car. Such events may include, war or threat of war, civil strife, terrorist activity, industrial dispute, natural and man-made disaster, fire, adverse weather conditions and all similar events outside our or the relevant supplier’s control.

8. Liability

We use all reasonable efforts to try and ensure that the vacations offered by us are properly arranged and that the suppliers of the services in the holiday maintain reasonable standards. We accept responsibility to take reasonable care in the organisational aspects of the holiday but we are not liable and cannot be held responsible for actions of property owners, organisers of activities, providers of transport or any other suppliers involved in our holiday. Considering the particular nature of our holidays, while taking part in activities, each participant must comply with the advice and instructions given. We cannot be held responsible for incidents, accidents or personal injury that could result from foolhardy personal initiatives or inadequate physical condition. We are specifically not liable for any events outside of our control or if there has been no default or neglect by us and in no event shall we be liable for any special, indirect or consequential loss, including loss of profit. This limitation does not apply to fatal or other personal injury resulting from our negligence or that of our employees. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.

9. Complaints

We do not expect and certainly do not want dissatisfied customers, but in the event that you are not entirely satisfied with the service offered, you should notify any complaint to our office as soon as possible. We shall use all reasonable efforts to rectify the complaint as quickly as possible. If the problem cannot be resolved during the holiday period, you should contact us in writing within 14 days of returning from holiday and we will use all reasonable efforts to resolve the matter.

10. Law and Jurisdiction

The present General Conditions are subject to the following Spanish legislation: Law 21/1995, of 6 of July, of Combined Holidays (B.O.E. 7-7-1995), Law 7/1998, of 13 of April, about General Conditions of Contracts (14-4-98) and Law 26/1984, of 19 of July, Consumer and User Right (B.O.E. 24-7-84) y other dispositions in place. These conditions and terms of contract and all matters arising therefrom are subject to Spanish Law and to the exclusive jurisdiction of the Spanish courts.

All photos used by permission. ©Senderos y Pueblos