In general, it was a great experience. I'd never been on a bike tour, and this was a load of fun. My wife and I plan to do more bike tours. However, if I had to choose between bike tours, I wouldn't recommend this specific one.
Going over this bike tour's organization.
GPS / Directions.
A few things here to complain about.
1. The printed directions were inconsistent between people on the tour. Some printed directions said left at an intersection, others said right. They were simply out of date, and the tour didn't re-print everything. Old printouts = old directions.
2. The printed directions were inconsistent with the web directions. We were sent PDFs of directions. Those didn't match up with the printouts. Again, likely because they were older or newer (we couldn't figure out which). Different roads sometimes, different turns.
3. The printed and web directions were inconsistent with the GPS tracks. This was super annoying, because we were biking along listening to the GPS directions (on the unit provided), and the GPS would say "turn here!" and the printed directions indicated we should go another few blocks.
4. The printed / web / GPS directions were out of date for actual road conditions. In two different locations, the road was literally closed, and we had to detour around an area using Google maps. In one place, the GPS road literally had grass growing on it, and had obviously moved at least 5+ years before. These directions are *very* out of date at times.
These direction inconsistencies didn't mean we got lost, but it did mean *daily* stops to consult our map, Google maps, GPS directions, and try to figure out where the tour intended us to go, regardless of all the inconsistencies. I'd highly suggest having offline Google maps if you're going to take the tour.
Some places were outstanding and high quality. Other places were lower quality. One place in particular stank heavily of peat smoke, with smoke literally billowing in through our windows. I don't know how often the tour company inspects the places they're sending people.
The tour included breakfast. It was sometimes great, mostly fine, but sometimes a bit low quality. Again, perhaps a lack of inspection on exactly what they're paying for.
While the tour didn't provide dinner, we sometimes had trouble finding any place which was open. In one town, we got *lucky* that there was a food truck open, because otherwise every single restaurant in town was closed down. The locals all said that it made no sense that we hadn't planned on dinner, because their town didn't have restaurants open in this season. Many locations only had a single restaurant option. I think if you're going to operate a tour this late in the season, you need to scout out restaurants which will actually be open.
The bikes on average worked fine. Few specific issues.
1. The batteries were inconsistent power. Both in size (different models) and in age we suspect (as the power ran down more quickly). We absolutely used full power rarely, and most often had it at 1 or 2 out of 4 power. Still, on the longer days, we ran quite low on power. We had a battery die once, which was annoying. Thankfully we had young people on our tour who were able to power their way the last distance without a battery. For the distances available, I think the bike batteries are inadequate for anyone who isn't in good shape. When the tour operator was asked about this before the tour started, he insisted that the batteries "never" run out. Can't be true, we heard from other people on the tour that they also ran out of batteries.
2. We had a bike which repeatedly had the chain fall off. Looking at the chain, it was *covered* in grease. Looked like it hadn't been cleaned in years / forever. Thankfully we could put the chain back on ourselves, but if we were older / less competent with a bike, this would have been an issue.
In general, the tour operator was nice, but didn't seem overly concerned with the feedback we provided him.
1. "The GPS tracks are out of date." - "Well yeah that happens."
2. "There were no restaurants available." - "Yeah, it's late in the season"
3. "The bike kept losing the chain." - "Yup, bikes do that sometimes."
In general, we didn't feel like our concerns were being heard.
Again, overall it was a fun place to go, and we liked bike touring in general. The operator just could have done better.