We loved this trip. It was wonderful you hired a professional guide in Arles to spend 1.5 hours with us talking about the history, the Roman architecture and Van Gough. Provence is so beautiful and we are very blessed with the good weather and a wonderful group of travelers who cared for each other and enjoyed the company of each other on this trip.
As a professional travel planner for 30 years, I wish to share my honest feedback so you may improve your tours for future clients.
1. The chef Irene made the most delicious dinners for us every evening. We were always looking forward to her food at the end of long and exciting journey.
2. Our Captain was excellent and so was the assistant Phillipo. 3 crew members worked together beautifully and treated us like royalty.
3. Our guide Hens is not as professional. He never counted the number of guests. We had people falling off the bike everyday, no major injuries. Hens was out at the front riding quite fast. He rarely looked back and kept an eye on the group. Every time we had an accident, we had to send someone from behind to catch up with him and asked him to stop and wait for the folks falling behind.
4. The internet on the boat is very choppy. I had important business to communicate with my travelers going to Asia. Most of the time I couldn't receive or send emails. My PayPal app, my airb&b app and my VRBO app all stopped working. I had free roaming data on my phone and that had issue working on your boat either. it's very important you have a functional internet on the boat so people like myself could still carry on business while we are on your trip.
We love the concept of bike and boat! We will come back for more of your tours. I am considering introducing your product to my high-end Chinese clients.
I am raving about this trip to all my friends in California. Thank you for putting together a fantastic journey for us.