Terms & Conditions

Please note: Instead of operating bicycle tours ourselves, BikeTours.com represents local bicycle tour operators around the world. Review the tour operator's information and terms below, then submit your booking request through BikeTours.com. The primary benefits of booking your tour through BikeTours.com include:

• Lower cost: You pay local tour company prices—less than what big American companies charge
• Variety: Choose from more than 200 tours offered by local operators in 35 countries.
• Advice: Our informed advisors help you choose the trip that's right for you.
• Great exchange rates: Pay low rates thanks to the millions of dollars in foreign currency we buy each year. Or pay in euros!
• Convenience: We handle the full booking and payment process.
• Support: We’re your advocates from initial planning through final pedal stroke.

Contact us with any questions about booking and paying for your tour through BikeTours.com. We look forward to serving you!

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Bike Basilicata Terms and Conditions

Cancellations

In case of reservations cancellation, the tour operator will apply the following penalties, in addition to all costs incurred with the annulment of the same:

• 30% of the full amount for cancellations effected up to 15 days before the expected arrival date
• 50% of the full amount for cancellations effected up to 7 days before the expected arrival date
• 100% of the full amount for cancellations effected after the aforementioned deadlines
• No reimbursement will be made for those who don’t show up for the tour’s departure and/or those who cancel during the course of the tour.

Program
Whenever circumstances beyond our control make it necessary, the organization has the power to modify the travel program at any moment and reserves the right to modify hotels and/or other accommodation. The refusal of such changes on part of the client, will make the tour operator responsible exclusively for the return of the sums received as cautionary deposits.

Baggage
All baggage travels under the direct surveillance and is the exclusive responsibility of the owner. The tour operator cannot in any case be held responsible for any eventual loss or damage to baggage. The carriers are limitedly responsible to the travelers during transport with their facilities/means in so far as the law prescribes.

Responsibility
The contracts of travel for the present program, are regulated by the law n. 1084 of 27.12.77 of ratification and execution of the “International conventions relative to contracts of travel” (CVV) signed in Brussels 23.04.70. The responsibility of the tour operator cannot in any case exceed the foreseen limits of the law cited.

Complaints
In the event of complaints regarding services received, the client is asked to immediately contact the tour operator so that there may be an investigation into the complaint and resolution achieved in a timely manner.

Unforeseen events
Acts of God and other situations beyond our control such as strikes, weather conditions, natural disasters, war, civil disobedience, military events, acts of terrorism and riots, are not attributable to carriers and the tour operator who cannot be held responsible for the lack of services received by clients due to airline, sea and land-travel delays.

Legal jurisdiction
In the event of any controversy the Matera Legal Forum will have jurisdiction.

All photos used by permission. ©Ferula Viaggi