Terms & Conditions

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• Lower cost: You pay local tour company prices—less than what big American companies charge
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• Convenience: We handle the full booking and payment process.
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Tulip Cycling Terms and Conditions

Cancellation policy:
a) Cancellations refunds, minus €100 (number of days prior to the start of the trip):

• 61 plus days - 100% of the total invoice costs
• 31-60 days - 60% of the total invoice costs
• 15-30 days - 30% of the total invoice costs
• 0-14 days - no refund

b) At all times the tour operator shall refund the total invoice costs in case of natural disaster, large-scale riots or evacuations in the area of the cycle-routes.
c) The tour operator is not responsible for any late arrival due to travel delays, flight cancellation or illness.
d) There is no refund for shortening of the rental period, except for reasons mentioned in article 8b.
e) Changes and modifications in the initial booking will be subject to an administration fee of €25.

Article 1 - Definitions:
Country name: Where the expressions Dutch or Holland are used this is synonymous to The Netherlands.
Renter: Person or persons, mentioned in the rental contract, who is/are renting bicycling equipment and support from the tour operator.
Lessor: The tour operator.
Rental material/equipment: All articles, rented or loaned from the tour operator, itemized in the reservation form and notification of receipt, including all materials submitted to the renter, such as but not exclusively, the free accessories.
Booking / Reservation form: Form on which the renter is required to fill in identities and desired quantity of the rental equipment and support items.
Rental contract; Agreement between renter and lessor according to the tour confirmation form and tour invoice.
Tour confirmation form: Form with which the lessor confirms the booking of the cycling tour by the renter. The corresponding equipment and support for this tour is specified on the tour invoice, addressed to the renter.
Tour invoice: Form on which the lessor specifies the rental equipment and support items with the corresponding prices and the total amount. The total amount does not always include accommodation costs.
Notification of receipt: Form which the renter is obligated to sign on receipt of the rented and loaned equipment.
Rental period: Time between delivery of the rental equipment to the renter and return of the rental equipment to the tour operator.
Currency: The amounts mentioned in these Terms and Conditions are in the Euro currency.

Article 2 - Rental equipment:
a) The rental material may only be used by the designated renter and the members of his party as mentioned in the rental contract/notification of receipt.
b) Laminated maps, itineraries and other parts of a support package remain the property of the tour operator.
c) The use of the GPS device is strictly prohibited for persons under 15 years of age.
d) The rented bicycles may never be handed over to, or used by any persons, others then those mentioned in the rental contract.
e) It is explicitly prohibited for the renter to rent out the rented bicycles to a third party.
f) Renter is considered to take good care of the rented materials and to protect it, within reason, from damage, loss or theft. Added to article 2a, rental materials may only be used in accordance with its normal use and category. Only one person per bicycle.
g) The tour operator will deliver the rental material in a proper condition. If, in spite of that, any repairs during the rental period are necessary this can be done by a local bicycle repairer. The renter must, in case of more than wear-and-tear damage, consult the tour operator before handing over the bicycle to the repairer. At the end of the rental period a the tour operator representative will determine whether the material failure was more than regular wear-and-tear. If so, the repair expenses must be paid by the renter or will be subject to the equipment insurance conditions.
h) In case of unpredictable circumstances, the tour operator will offer substitute brands of equipment. This material will be of equal quality and will meet the specifications of the contracted equipment.

Article 3 - Rental period:
a) Rental equipment delivery will be between 8 and 11 a.m. on the first day of the rental period. The rental equipment will be delivered to the renter at the the tour operator headquarters or any other pre-arranged meeting point.
b) Delivery of the rental equipment can, on the renter's request, take place on the evening before the first tour day. This service is free of charge and the decision to meet with this request will be made by the tour operator exclusively.
c) Return of the equipment on the last tour day must be before 6 p.m. at the tour operator headquarters or any other pre-arranged meeting point.

Article 4 - Contract:
a) The contract is realized after the booking form is accepted by the lessor. The lessor will notify the renter of his acceptance by email. The written tour confirmation will state the names of the persons in the contract, the rental period and the reservation requests. The accompanying invoice will state the number and specifications of the rented equipment and the related prices.
b) The rental contract will be automatically dissolved, without serving any prior notice on the renter, if payment of the deposit payment is not received within 20 days from the payment date as indicated on the invoice. The dissolution of the contract does not in any way relieve the renter of his obligations, especially payment of the rent and deposit, forthcoming from the contract and the cancellation terms.
c) Changes and modifications in the initial booking will be subject to an administration fee of Euro 25. Requests for changes made within 30 days of the start of the tour are also dependent on equipment and accommodation availability. All changes in the initial booking will be confirmed by email or regular mail.
d) At the tour start and tour finish the renter must sign a notification of receipt and return. This notification states the number and specifications of the rented equipment and support, rental period, date of delivery and date of return.
e) The first renter mentioned on the reservation form must be over 16 years of age and will be the contracting person for payments, refunds and communication.
f) The first renter's signature on the notification of receipt and return is valid for all the items on the notifications.

Article 6 - Liability:
a) Renter is subject to Dutch, Belgium and German Traffic Laws. In particular, renter acknowledges that there is no bicycle-helmet obligation under this law (In Germany a helmet is obligated on a road bike or mountain bike as also for children).
b) Besides the pre-tour traffic rules instruction and briefing by the tour operator it is the responsibility of the renter and his party to be sufficiently informed about Dutch, Belgium and German Traffic Laws and regulations.
c) It is the renter's own responsibility to have sufficient insurance coverage against all claims that might arise from legal responsibility of the renter and his party such as responsibility for (non-equipment) damages, injuries, legal procedures and tort.
d) The tour operator can only be held responsible for direct damages or injuries that are a result of material failure. The responsibility is limited to failure that is a result of insufficient normal day-use maintenance by the lessor. For all other damages of goods and injuries of the renter, his party or a third party during the rental period, The tour operator cannot be held responsible nor can this derive any right to cancel (a part of) the rental contract.
e) The contract is submitted to Dutch Law and will be carried out under Dutch jurisdiction.
f) Disagreements and claims between both renter and lessor as well with a third party must be heard by a Dutch court in Arnhem or Zwolle.

Article 7 - Equipment insurance:
a) The insured: Renter of the tour operator equipment, as described on the booking form.
b) Insured articles: All tour operator equipment that has been rented and is used during a tour, as described on the booking form.
c) Coverage: Theft, damage or fire arising from any, calamity caused by internal or external sources.
d) Area: the insurance is valid within The Netherlands, Belgium and Germany.
e) Insurance-premium amounts to Euro 1 (one Euro) per person per day (minimum Euro 10). This is for one adult bicycle. If a E-bike, tandem or road bike is rented the insurance premium amounts to Euro 2 per person per day (minimum Euro 20). One child bike, if rented, is included.
f) Own risk / deductible: The first Euro 45 per renter per insured event will be paid by the insured (renter).
g) Damage: Renter must always immediately report a theft, loss or damage by accident to the tour operator and the local police. A referred police report and specified repair invoice must be handed over to the tour operator at the end of the rental period.
h) Restrictions: Renter is obligated to lock the bicycle(s) securely when left unattended. In case of loss or theft the renter must at all times be able to provide a police report describing the particular loss or theft, and the keys to the lock which were originally given to the renter at the start of the tour. If renter cannot provide those items, he will be held responsible for the combined loss and damages resulting from the theft or loss of the insured items: adult bike Euro 1100, tandem and road bike Euro 1650, E bike Euro 2500, child's bike/child trailer Euro 350, pair of panniers Euro 100, handlebar bag Euro 50, luggage trailer Euro 250, GPS device Euro 200, helmet Euro 40, poncho Euro 25, car trailer Euro 1500, free rental accessories Euro 20.
i) Damage- and loss exclusions: Non-designated use, criminal intent, negligence, molestation by war or large-scale riots, nuclear disasters. 

All photos used by permission. ©Tulip Cycling