Up to 24 hours before the scheduled tour departure time, there is no cancellation fee.
Within 24 hours of the scheduled tour departure time, 100% cancellation fee.
Reschedule is subject to availability of our equipment and tour leaders.
You can reschedule your tour up to 24 hours before the scheduled tour departure time free of charge.
If you reschedule your tour within 24 hours before the scheduled tour departure time, we will charge extra 50% on the total price.
The tours will start at the scheduled time with the participants who are present at the scheduled time.
Adverse weather policy
Tours run in all weather conditions, rain or shine.
For all participants who do not want to join the tour because of the rain, we offer a 50% refund or the option to join another tour free of charge, according to our availability.
We reserve the right to postpone the starting time of a tour for up to 60 minutes.