Terms & Conditions

Please note: Instead of operating bicycle tours ourselves, BikeTours.com represents local bicycle tour operators around the world. Review the tour operator's information and terms below, then submit your booking request through BikeTours.com. The primary benefits of booking your tour through BikeTours.com include:

• Lower cost: You pay local tour company prices—less than what big American companies charge
• Variety: Choose from more than 200 tours offered by local operators in 35 countries.
• Advice: Our informed advisors help you choose the trip that's right for you.
• Great exchange rates: Pay low rates thanks to the millions of dollars in foreign currency we buy each year. Or pay in euros!
• Convenience: We handle the full booking and payment process.
• Support: We’re your advocates from initial planning through final pedal stroke.

Contact us with any questions about booking and paying for your tour through BikeTours.com. We look forward to serving you!

---

Eurocycle Terms and Conditions

CANCELLATION POLICY
Cancellation fees for all bike and boat/bike and river cruise tours:

• Up to 84 days prior to tour start 20% of tour price
• 83-42 days prior to tour start 30% of tour price
• 41-28 days prior to tour start 60% of tour price
• 27-4 days prior to tour start 80% of tour price
• up to 3 days prior to tour start or NO SHOW 90% of tour price

The following exceptional cancellation fees are applied for all applicable hotel nights:

• Up to 28 days prior to tour start 20% of tour price
• 27 - 14 days prior to tour start 30% of tour price
• 13 - 8 days prior to tour start 50% of tour price
• 7 - 4 days prior to tour start 70% of tour price
• up to 3 days prior to tour start or NO SHOW 90% of tour price

A NO-SHOW is in effect if a client does not show for tour departure, is not willing to join tour departure or missed departure by his own fault. No refunds are possible for discontinuance of tour or for any services not utilized. We strongly recommend a travel and/or cancellation insurance.

Changes required by the Customer in relation to participants, accommodation, type of board, etc. are possible up to 28
days prior to commencement of the tour on payment of an administrative charge of €25 euros for each change. Rebooking by the Customer to another tour or date shall only be possible in the form of a cancellation (in
accordance with the terms of cancellation) and subsequent new booking of the tour. Within 27 days prior to holiday start
date our cancellation-conditions will apply.

If the accommodation becomes a single-use accommodation due to the cancellation of a participant, the cancellation fee will
be charged to the canceling participant according to the cancellation rates mentioned above, but at least a lump-sum
compensation of € 150. For the changeover of the booking to single accommodation, the remaining travel participant will
be charged the regular surcharge for single accommodation. The organizer reserves the right to change the accommodation
according to the occupancy.

In the event of extremely high or low water, the shipping company reserves the right to bridge stages by bus or even to cancel the trip at short notice without any legal claim arising therefrom (water levels are force majeure). The same applies for officially decreed repairs to locks or bridges, not announced in advance, or in the event of motor or propulsion damage to the ship without attributed fault

Special cancellation conditions for groups of 10 or more people:

LIABILITY FOR LUGGAGE TRANSPORT AND CLIENT'S OWN BICYCLES
The daily luggage transport subjects any luggage to a greater deal of "wear and tear". We recommend the use of sturdy bags. Only one piece of luggage per person with a maximum weight of 20 kg can be transported. We are not responsible for minimal damage on handles and corners of the bag, caused by daily usage. For substantial damage or loss, the maximum insurance amount is € 360,00 per person.

The transport of client's own bicycle is at their own risk. We are not responsible for eventual damage that may occur. We strongly recommend a baggage and bicycle insurance. 

BOOKING TERMS AND CONDITIONS 
Effective are the laws of the official "General Travel Conditions (ARB 1994)" in full together with the following amendments: Adaptation to the amendment to the Consumer's protection law BGBl. 247/93 Debated by the Consumer-political Counsel of the Federal Ministry of Health, Sports and Consumer's Protection according to § 73 Abs. 1 GewO 1994 and § 8 of the decree of the Federal Ministry of Economic Affairs in the text of 1994 regarding the performances of travel agencies.The complete text can be looked into in any Austrian travel agency or requested by the tour operator. 

BOOKING CONDITIONS
The booking must be effected in written, per e-mail or internet and is binding upon forwarding the booking to us. A booking for individual customers travelling together cannot be handeld seperately. One participant has to assume responsibility for booking handling, down payment, final payment and receipt of booking confirmation as well as travel documents. Travel documents will not be sent before receipt of the full amount. As travel documents are sent by mail, the tour operator is not liable for timely arrival at the customer.
CHANGES OF BOOKING
In case of booking change regarding number of participants, category, tour dates, transport or itinerary, a re-booking fee of € 50 per booking. Change of booking is only possible until 28 days prior tour-start. Change of the travel date within 28 days before original tour-start is only possible with full cancellation and rebooking according to cancellation fees - can be seen below.

CONTENT OF CONTRACT, INFORMATION AND OTHER SERVICES
The customer is liable by himself for the adherence to all regulations on travel documents and visa, customs regulations, exchange control legislation and sanity regulations valid at the time of traveling. Participation at ones own risk. Any participant is liable for the adherence to traffic regulations and has to be equal to the physical demands of the journey selected. Minors have to be accompanied by their parents or entitled adults. Reaching beyond his duties, the tour operator has to provide sufficient information on his services. The description of the services offered in the brochure or catalogue valid at the time of booking as well as any other information given are objects of agreement provided that there are no separate agreements. The overnight towns stated in the catalogue are the principally used destinations. However, we assume your agreement to the use of accommodation in other villages in the individual case without any reduction.

All photos used by permission. ©Eurocycle