How to book
Booking your bike tour with us is easy. We take care of almost everything. If you want to discuss a tour program first, please email us at firstname.lastname@example.org or call us at (877) 462-2423.
To request space on a tour, please complete and send the Online Booking Request. Please submit a separate form for each member of your party unless they are in the same family and paying and traveling together.
We'll contact the local tour operator to determine if space is available. Once we hear from them, we'll send you an email confirmation and charge your credit card a deposit of $200 per person, plus the booking fee of $30 per person. (We do not charge your card if we do not receive confirmation.)
We tend hear back from the tour company within 2-3 business days, but please note that it can sometimes take 5-7 business days for the tour company to confirm. This is the time in which the tour company is checking and booking hotels. Reservations are subject to available space. Please do not make non-changeable travel plans until you receive our confirmation.
We'll send your hotel list, travel tips and arrival information about 3-4 weeks prior to departure. Maps and other tour materials will be at your start hotel.
Before booking, please review our terms and conditions and those of the tour company for your program.
We take care of all payments to the tour operators. After we receive confirmation from the tour operator, we charge a deposit of US$200 per person plus a booking fee of US$30 per person. Full payment is due 60 days in advance of your tour departure. If your tour leaves within 60 days of booking, full payment is due upon confirmation. Payments and charges are due in United States dollars.
Local currency: With few exceptions, rates on this site are in local currency (most often euros), which we convert to U.S. dollars for your final payment. (If you book from outside the U.S., you must also pay in U.S. dollars.) Many websites show the mid-point between buy and sell rates for major banks, and rates charged to consumers and small businesses are 3-8% higher. We charge you the purchase rates (view today's exchanges rates here).
Credit cards: If you opt to make your final payment by credit card, we charge a 4% service fee on the full tour amount including deposit. This covers a portion of what we're charged by our processing service and allows us to offer tours without adding service fees on all bookings. You may opt to pay by check to avoid the fee. For our foreign clients, please let us know if you prefer to pay by international wire transfer and we'll provide you with our receiving bank account details. There's a $20 charge to offset our bank's fees, and we ask that you add that to your total balance due.
Cancellation: When you submit a booking request, it is a binding agreement. If you cancel, BikeToursDirect charges a $50 fee per person on top of tour company charges. For cancellation penalties from the respective tour companies, please see the "Terms and Conditions" sections on each tour page. If a company's terms and conditions aren't listed, please contact us.
Changes: We charge a processing/statement reissue fee of 25 euros in addition to tour company fees—even for minor changes such as adding a night of lodging, changing hotel category, adding a person or adding bike rentals. Our commissions are generally quite low, and we usually do not receive any commission for extra nights, bike rentals, and other "add-ons." Please be as sure as possible of your plans when you book.
Custom programs and special departures: Special departure dates may be available along some routes at an additional fee. For custom programs, BikeToursDirect reserves the right to charge a 10 percent planning fee.
Travel insurance: We strongly recommend travel insurance. For the most comprehensive coverage, many insurance carriers require that you purchase the policy within 7-14 days of making your deposit.
Bookings and payments: Bookings and payments are processed by Nonstop Travel, Inc. of Torrance, California. A specialist in European travel, Nonstop was founded in 1984 and is a member of ASTA (American Society of Travel Agents) and IATAN (International Airlines Travel Agent Network) and is a licensed California Seller of Travel (CST 2108313-20).
Consumer protection: Tour operators and other suppliers are governed by the consumer and financial regulations of their respective nations and/or of the European Union. Most countries require tour operators to put funds in escrow or have a bank guarantee to cover your payments through the end of your trip. These laws protect you in case of insolvency or fraud.
BikeToursDirect has been approved for and participates in the Better Business Bureau's BBBOnLine Reliability Program and has been complaint-free since joining in 2005.
Just give us a call toll-free at 877-462-2423 or send an email to email@example.com.