Please allow 5–7 business days for the tour operator to confirm your tour. Please do not make non-changeable travel plans until you receive our confirmation. Your confirmation will contain a statement reflecting your deposit and the balance due.
At the time of confirmation from the tour operator, we will charge your credit/debit card a US$200/person deposit and a non-refundable booking fee of US$30/person. We waive the booking fee for travelers age 17 and younger.
We accept four methods of payment for balance payments. We’ll email you prior to the balance due date with a link to view the balance due based on the exchange rate at that time as well as the ability to pay online by credit card or e-check.
- Credit card (Visa, American Express, Discover, MasterCard)
If you opt to pay by credit card, we charge a non-refundable 4% surcharge based on the total tour cost. The charge on your credit card will read “BikeToursDirect LLC.” You can avoid the 4% surcharge by paying by check or e-check. If you make final payment by check or e-check, you must still pay the initial deposit and booking fee by credit card, but the 4% surcharge doesn’t apply.
You can make your balance payment by e-check (with no 4% credit card surcharge) by providing U.S. bank account information.
- Check or money order
Please make personal or bank checks payable to “BikeTours.com” and mail to our office:
1222 Tremont St.
Chattanooga, TN 37405 USA
- Wire transfers
You may pay by wire transfer either in U.S. dollars to our U.S. account or in euros to our Austrian account. There’s an additional $20 charge to offset our banks’ fees, and we ask that you add that to your total balance due. Please be sure the transfer includes a reference to your name, tour name, and/or invoice number. Please also email us with the wire transfer reference number at firstname.lastname@example.org. We will provide you with our account information after you book.
Payment due dates
The due date for your balance payment depends on when your tour is confirmed:
- Confirmation more than 60 calendar days before your tour: Full payment must be received at least 60 days before your tour start date.
- Confirmation from 60 to 37 calendar days before your tour: Full payment must be received within one week of when your tour is confirmed
- Confirmation within 36 days of your tour date: Full payment (deposit, booking fee, balance payment, credit card service fee) will be processed by credit card upon confirmation of your tour.
BikeTours.com reserves the right to put a hold on funds on your credit card in the amount of the entire tour cost, including the 4% credit card fee, prior to submitting our request to the local tour operator. If for any reason your booking is not confirmed, we will immediately release the hold. Upon confirmation, we will charge your card and forward funds to the local operator.
If you opt to pay by check or wire transfer, and we don’t receive your payment by the above deadlines, we reserve the right to charge your credit card. (If tour operators don’t receive full payment by their deadlines, they reserve the right to cancel your reservation and apply their cancellation fees.)
All payments by check or credit card must be made in United States dollars. Wire transfers can be made in either U.S. dollars or euros.
Calculating final tour price
With few exceptions, rates on this site are in local currencies (primarily euros), which we convert to US dollars for your final payment, should you wish to pay in US dollars. The exchange rates shown on our site represent the purchase rate for the local currency. Many websites show the mid-point between buy and sell rates for major banks, and rates charged to consumers and small businesses are 3–8% higher. We charge you the lower purchase rates.
Final payment, if paid in US dollars, is based on the value of the US dollar at the time of payment. If the value of the US dollar decreases more than 5% from what you pay us (and what we pay the tour operator), we reserve the right to charge the additional cost (the full difference between what you have paid and what we pay the tour company) to your credit card. In case of increased value beyond 5%, we’ll refund you the full difference between what you have paid and what we pay the tour company.
You may now also pay in euros to our Austrian bank (see Wire transfers, above).
Bookings and payments are processed by BikeToursDirect (DBA BikeTours.com), of Chattanooga, Tennessee. We are registered with the State of Florida as a Seller of Travel, Registration No. ST39841, and in the state of California, Registration CST #2120437-50.